Waste Analysis in Process Improvement

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Which of the following is an example of an event in a business process?

Initiating a task

Receiving an invoice (correct)

Delivering a product

Deciding between activities

What is the purpose of a decision in a business process?

To receive a purchase order

To decide between activities (correct)

To deliver a product

To initiate tasks

Which type of process starts when a customer places an order and ends when the corresponding payment is received?

Quote to cash

Procure to pay

Quote to order

Order to cash (correct)

Which type of gateway is used when all outgoing branches need to be executed before proceeding?

AND-join Signup and view all the answers

When does an AND-join gateway proceed?

When all incoming branches have been completed Signup and view all the answers

When are OR gateways used?

Only when both XOR and AND gateways cannot be used Signup and view all the answers

What happens when an OR-join gateway proceeds?

All active incoming branches are completed Signup and view all the answers

Which type of event indicates that an instance of the process is created when a message is received?

Start message event Signup and view all the answers

What type of event is triggered at certain date(s)/time(s), or after a time interval has elapsed since the moment the event is enabled?

Intermediate timer event Signup and view all the answers

Which type of event is used when an activity takes too long and must be interrupted?

Timeout event Signup and view all the answers

What type of event stops the enclosing activity and starts an exception handling routine?

Error event Signup and view all the answers

Which of the following is NOT one of the dimensions of process performance according to the text?

Efficiency Signup and view all the answers

What is the purpose of process identification according to the text?

To systematically define and prioritize business processes Signup and view all the answers

Which method aims to achieve breakthrough innovation by questioning the fundamental assumptions and principles of the existing process structure?

Transformational methods Signup and view all the answers

Which type of process generates value directly for external customers?

Core processes Signup and view all the answers

What are the three objectives of Ford in reviewing its procurement process?

Reduce costs, reduce turnaround, reduce error rates Signup and view all the answers

What are the two ways to gain insights into the interrelations between processes?

Sequence and decomposition Signup and view all the answers

Which principle of Business Process Reengineering (BPR) involves capturing information only once at the source and sharing it among all process workers?

Shared data store Signup and view all the answers

According to the text, what is the purpose of chain value modelling?

To deliver value to customers and stakeholders Signup and view all the answers

According to the text, what are the guidelines to identify horizontal boundaries in value chains?

Change of key business object in the process Signup and view all the answers

According to the text, what are the factors to consider when defining a process landscape model?

Identify sequential processes Signup and view all the answers

According to the text, what is BPMN?

Business Process model and Notation Signup and view all the answers

Which one of these is a source of waste in a process?

Unnecessary Transportation Signup and view all the answers

What is the formula for calculating the cycle time of a process?

CT = T A + T B Signup and view all the answers

What is the purpose of stakeholder analysis in BPM?

To gather information about issues that affect the performance of the process from different perspectives Signup and view all the answers

What is the formula for calculating cycle time efficiency?

Cycle time efficiency = Processing time ÷ Cycle time Signup and view all the answers