Waste Analysis in Process Improvement

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Questions and Answers

Which of the following is an example of an event in a business process?

  • Initiating a task
  • Receiving an invoice (correct)
  • Delivering a product
  • Deciding between activities

What is the purpose of a decision in a business process?

  • To receive a purchase order
  • To decide between activities (correct)
  • To deliver a product
  • To initiate tasks

Which type of process starts when a customer places an order and ends when the corresponding payment is received?

  • Quote to cash
  • Procure to pay
  • Quote to order
  • Order to cash (correct)

Which type of gateway is used when all outgoing branches need to be executed before proceeding?

<p>AND-join (B)</p> Signup and view all the answers

When does an AND-join gateway proceed?

<p>When all incoming branches have been completed (B)</p> Signup and view all the answers

When are OR gateways used?

<p>Only when both XOR and AND gateways cannot be used (C)</p> Signup and view all the answers

What happens when an OR-join gateway proceeds?

<p>All active incoming branches are completed (C)</p> Signup and view all the answers

Which type of event indicates that an instance of the process is created when a message is received?

<p>Start message event (D)</p> Signup and view all the answers

What type of event is triggered at certain date(s)/time(s), or after a time interval has elapsed since the moment the event is enabled?

<p>Intermediate timer event (B)</p> Signup and view all the answers

Which type of event is used when an activity takes too long and must be interrupted?

<p>Timeout event (C)</p> Signup and view all the answers

What type of event stops the enclosing activity and starts an exception handling routine?

<p>Error event (B)</p> Signup and view all the answers

Which of the following is NOT one of the dimensions of process performance according to the text?

<p>Efficiency (D)</p> Signup and view all the answers

What is the purpose of process identification according to the text?

<p>To systematically define and prioritize business processes (D)</p> Signup and view all the answers

Which method aims to achieve breakthrough innovation by questioning the fundamental assumptions and principles of the existing process structure?

<p>Transformational methods (B)</p> Signup and view all the answers

Which type of process generates value directly for external customers?

<p>Core processes (D)</p> Signup and view all the answers

What are the three objectives of Ford in reviewing its procurement process?

<p>Reduce costs, reduce turnaround, reduce error rates (C)</p> Signup and view all the answers

What are the two ways to gain insights into the interrelations between processes?

<p>Sequence and decomposition (D)</p> Signup and view all the answers

Which principle of Business Process Reengineering (BPR) involves capturing information only once at the source and sharing it among all process workers?

<p>Shared data store (C)</p> Signup and view all the answers

According to the text, what is the purpose of chain value modelling?

<p>To deliver value to customers and stakeholders (C)</p> Signup and view all the answers

According to the text, what are the guidelines to identify horizontal boundaries in value chains?

<p>Change of key business object in the process (B)</p> Signup and view all the answers

According to the text, what are the factors to consider when defining a process landscape model?

<p>Identify sequential processes (A)</p> Signup and view all the answers

According to the text, what is BPMN?

<p>Business Process model and Notation (A)</p> Signup and view all the answers

Which one of these is a source of waste in a process?

<p>Unnecessary Transportation (D)</p> Signup and view all the answers

What is the formula for calculating the cycle time of a process?

<p>CT = T A + T B (A)</p> Signup and view all the answers

What is the purpose of stakeholder analysis in BPM?

<p>To gather information about issues that affect the performance of the process from different perspectives (D)</p> Signup and view all the answers

What is the formula for calculating cycle time efficiency?

<p>Cycle time efficiency = Processing time ÷ Cycle time (A)</p> Signup and view all the answers

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