Podcast
Questions and Answers
What is the primary purpose of the policy on ward rounds?
What is the primary purpose of the policy on ward rounds?
Which role is responsible for identifying and managing service failures during ward rounds?
Which role is responsible for identifying and managing service failures during ward rounds?
How often should patients be visited during their hospital stay according to the policy?
How often should patients be visited during their hospital stay according to the policy?
Who collaborates with Patient Experience personnel to enhance patient satisfaction?
Who collaborates with Patient Experience personnel to enhance patient satisfaction?
Signup and view all the answers
What should Patient Experience Managers and Officers prioritize during their client interactions?
What should Patient Experience Managers and Officers prioritize during their client interactions?
Signup and view all the answers
What is the role of Hospital Management in relation to Patient Experience roles?
What is the role of Hospital Management in relation to Patient Experience roles?
Signup and view all the answers
Which of the following is NOT a responsibility of Patient Experience Managers and Officers during ward rounds?
Which of the following is NOT a responsibility of Patient Experience Managers and Officers during ward rounds?
Signup and view all the answers
What is a necessary action before conducting ward rounds?
What is a necessary action before conducting ward rounds?
Signup and view all the answers
What is the primary purpose of conducting visits to patients as part of the ward rounds?
What is the primary purpose of conducting visits to patients as part of the ward rounds?
Signup and view all the answers
Which document is maintained by the Patient Experience Department to record patient visits?
Which document is maintained by the Patient Experience Department to record patient visits?
Signup and view all the answers
What should be included in the discussions during focused conversations with patients?
What should be included in the discussions during focused conversations with patients?
Signup and view all the answers
What action should be taken after gathering feedback from the ward rounds?
What action should be taken after gathering feedback from the ward rounds?
Signup and view all the answers
What is the next review date established for the policy regarding ward rounds?
What is the next review date established for the policy regarding ward rounds?
Signup and view all the answers
Which version of the policy was approved and sign-off by Kevin Seaman in 2023?
Which version of the policy was approved and sign-off by Kevin Seaman in 2023?
Signup and view all the answers
How should patient needs be addressed after identifying quality issues during ward rounds?
How should patient needs be addressed after identifying quality issues during ward rounds?
Signup and view all the answers
What is a key focus of the structured ward rounds as described in the policy?
What is a key focus of the structured ward rounds as described in the policy?
Signup and view all the answers
Study Notes
Ward Rounds Policy
- Purpose: To provide a structured framework for Patient Experience Managers and Officers to conduct ward rounds, improving patient feedback, identifying and managing service failures, and enhancing patient experience.
- Scope: Applicable to all Patient Experience Managers, Patient Experience Officers, and Hospital Management personnel across Mediclinic facilities.
- Policy Statement: Ward rounds focus on establishing clear communication channels for patient and family feedback, identifying service failures, improving client perceptions, and building positive relationships. Hospital-specific improvement areas should be addressed.
-
Definitions:
- Ward Rounds: Structured visits to patients in hospital wards.
- Clients: Patients, their families, and visitors.
Responsibilities
- Patient Experience Manager/Officer: Ensure relevant policy compliance, assist unit managers in identifying patient issues, and improve patient satisfaction.
- Unit Manager: Facilitate unit access for Patient Experience personnel and collaborate to improve patient experience.
- Hospital Management: Continuously support Patient Experience efforts to improve patient satisfaction.
Procedure
- Patient Visits: Visit patients at least once during their stay, aiming for 50% of admissions in larger hospitals.
- Scheduling: Coordinate with unit managers to identify convenient times for ward rounds.
- Patient List: Obtain a daily updated patient list from reception.
- Notification: Inform unit managers or nurses about planned rounds and identify priority patients.
- Information Gathering: Collect information on service failures and their resolution.
- Conducting Visits: Conduct visits, introducing yourself, explaining the purpose, addressing patients respectfully, and focusing conversations on areas for improvement.
- Feedback: Provide feedback to unit managers, report service failures, and address patient needs.
- Follow-Up: Implement actions to address patient needs and issues.
- Documentation: Document patient visits in a ward round register.
- Trend Analysis: Discuss service failure trends in management and clinical meetings.
Supporting Documents and Records
- Ward Round Register (maintained by Patient Experience Manager)
- Patient Opinion Survey Daily Summary Sheet
- Complaint Management Policy
- Implementation of Patient Rights
Policy History and Version Control
- Various versions have been released, with updates focusing on press ganey improvement areas, SLA updates, and current improvements.
- Policy was approved on May 19, 2023, by Kevin Seaman, National Patient Experience Manager.
- Next review date is May 19, 2024.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
This quiz focuses on the Ward Rounds Policy designed for Patient Experience Managers and Officers. It covers the purpose, scope, responsibilities, and objectives aimed at enhancing patient feedback and overall experience in hospital settings. Understanding these aspects is crucial for improving service quality and addressing client needs effectively.