Ward Rounds Policy Overview
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Questions and Answers

What is the primary purpose of the policy on ward rounds?

  • To provide a structured framework for gathering feedback and improving patient experience. (correct)
  • To evaluate the performance of hospital staff.
  • To reduce hospital costs associated with patient care.
  • To ensure all patients are discharged on time.
  • Which role is responsible for identifying and managing service failures during ward rounds?

  • Hospital Management
  • Patient Experience Manager/Officer (correct)
  • Unit Manager
  • Nurse in Charge
  • How often should patients be visited during their hospital stay according to the policy?

  • At least once during their stay. (correct)
  • Only if they request a visit.
  • At least twice daily.
  • At least once every week.
  • Who collaborates with Patient Experience personnel to enhance patient satisfaction?

    <p>Unit Managers</p> Signup and view all the answers

    What should Patient Experience Managers and Officers prioritize during their client interactions?

    <p>Addressing hospital-specific areas identified for improvement.</p> Signup and view all the answers

    What is the role of Hospital Management in relation to Patient Experience roles?

    <p>To support continuous improvement of patient satisfaction.</p> Signup and view all the answers

    Which of the following is NOT a responsibility of Patient Experience Managers and Officers during ward rounds?

    <p>Deciding on patient discharge plans.</p> Signup and view all the answers

    What is a necessary action before conducting ward rounds?

    <p>Scheduling with unit managers to find convenient times.</p> Signup and view all the answers

    What is the primary purpose of conducting visits to patients as part of the ward rounds?

    <p>To address patients respectfully and explain the visit's purpose</p> Signup and view all the answers

    Which document is maintained by the Patient Experience Department to record patient visits?

    <p>Ward Round Register</p> Signup and view all the answers

    What should be included in the discussions during focused conversations with patients?

    <p>Hospital-specific improvement areas like visiting hours</p> Signup and view all the answers

    What action should be taken after gathering feedback from the ward rounds?

    <p>Provide feedback to the unit manager or sister in charge</p> Signup and view all the answers

    What is the next review date established for the policy regarding ward rounds?

    <p>19 May 2024</p> Signup and view all the answers

    Which version of the policy was approved and sign-off by Kevin Seaman in 2023?

    <p>Version 1.3</p> Signup and view all the answers

    How should patient needs be addressed after identifying quality issues during ward rounds?

    <p>Taking necessary actions for resolution</p> Signup and view all the answers

    What is a key focus of the structured ward rounds as described in the policy?

    <p>Enhancing patient experiences through structured interactions</p> Signup and view all the answers

    Study Notes

    Ward Rounds Policy

    • Purpose: To provide a structured framework for Patient Experience Managers and Officers to conduct ward rounds, improving patient feedback, identifying and managing service failures, and enhancing patient experience.
    • Scope: Applicable to all Patient Experience Managers, Patient Experience Officers, and Hospital Management personnel across Mediclinic facilities.
    • Policy Statement: Ward rounds focus on establishing clear communication channels for patient and family feedback, identifying service failures, improving client perceptions, and building positive relationships. Hospital-specific improvement areas should be addressed.
    • Definitions:
      • Ward Rounds: Structured visits to patients in hospital wards.
      • Clients: Patients, their families, and visitors.

    Responsibilities

    • Patient Experience Manager/Officer: Ensure relevant policy compliance, assist unit managers in identifying patient issues, and improve patient satisfaction.
    • Unit Manager: Facilitate unit access for Patient Experience personnel and collaborate to improve patient experience.
    • Hospital Management: Continuously support Patient Experience efforts to improve patient satisfaction.

    Procedure

    • Patient Visits: Visit patients at least once during their stay, aiming for 50% of admissions in larger hospitals.
    • Scheduling: Coordinate with unit managers to identify convenient times for ward rounds.
    • Patient List: Obtain a daily updated patient list from reception.
    • Notification: Inform unit managers or nurses about planned rounds and identify priority patients.
    • Information Gathering: Collect information on service failures and their resolution.
    • Conducting Visits: Conduct visits, introducing yourself, explaining the purpose, addressing patients respectfully, and focusing conversations on areas for improvement.
    • Feedback: Provide feedback to unit managers, report service failures, and address patient needs.
    • Follow-Up: Implement actions to address patient needs and issues.
    • Documentation: Document patient visits in a ward round register.
    • Trend Analysis: Discuss service failure trends in management and clinical meetings.

    Supporting Documents and Records

    • Ward Round Register (maintained by Patient Experience Manager)
    • Patient Opinion Survey Daily Summary Sheet
    • Complaint Management Policy
    • Implementation of Patient Rights

    Policy History and Version Control

    • Various versions have been released, with updates focusing on press ganey improvement areas, SLA updates, and current improvements.
    • Policy was approved on May 19, 2023, by Kevin Seaman, National Patient Experience Manager.
    • Next review date is May 19, 2024.

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    Description

    This quiz focuses on the Ward Rounds Policy designed for Patient Experience Managers and Officers. It covers the purpose, scope, responsibilities, and objectives aimed at enhancing patient feedback and overall experience in hospital settings. Understanding these aspects is crucial for improving service quality and addressing client needs effectively.

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