Walgreens Interview Questions
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Questions and Answers

Why do you want to work for Walgreens?

The great service I always get at Walgreens and because of this I would be happy to represent them.

What would you do if you noticed medicine was out of stock?

I would let my supervisor know rather than leave it for someone else to find.

Describe a situation where you went out of your way for a customer and why did you?

When I was a hostess at Theresa's South, I went out to buy flowers and a congratulations card for a reservation that had just gotten engaged.

Describe a time someone gave you constructive criticism and how you used it to better yourself?

<p>After receiving a low grade on a chemistry project, my professor told me he expected more from me. I re-did the assignment with more passion, which improved my grade significantly.</p> Signup and view all the answers

Tell me about a time you had to handle a situation at work.

<p>I explained to a table of 5 why they could not be seated at the only open table and guided them toward management after they gave me a hard time.</p> Signup and view all the answers

Why do you want to be a pharmacy technician?

<p>I want to be in a pharmacy environment because that is my career goal and I want to gain experience and knowledge prematurely.</p> Signup and view all the answers

If a customer came up to you while you were doing something, what would you do?

<p>I would prioritize the customer and stop what I was doing to assist them.</p> Signup and view all the answers

Name a time you felt like a coworker wasn't doing their job and how did you handle it?

<p>I waited until after a stressful project to speak with my coworker. I learned she was going through a tough time, which improved our teamwork.</p> Signup and view all the answers

Describe a situation where you had to pay attention to detail.

<p>At Hoffman's ice cream, I was responsible for ensuring the cash drawer was accurate after every shift.</p> Signup and view all the answers

How well do you take criticism?

<p>I thank the person for their feedback as it helps me feel more confident in my work.</p> Signup and view all the answers

What skills did your past work experiences give you that you can apply to this job?

<p>I learned how to multitask, prioritize customers, and be quick on the computer with names, phone numbers, and requests.</p> Signup and view all the answers

What would you do if a customer became upset with you?

<p>I would stay calm and professional, apologize for the confusion, and try to resolve the issue.</p> Signup and view all the answers

What are your strengths and weaknesses?

<p>Strengths include being a quick learner and patient, while a weakness is difficulty in asking for help when needed.</p> Signup and view all the answers

Do you have experience working in a high volume environment?

<p>Yes, I worked at Theresa's South during busy summers, managing multiple customers and phone calls.</p> Signup and view all the answers

How good are your time management skills?

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Tell me about your most difficult customer.

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Tell me why you would be a good fit for this role.

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Are you able to work with multiple systems while on the phone?

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Any situation of leadership in the past you stepped up to handle?

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Why should we hire you?

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Why are you interested in pharmacy?

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Tell me about yourself.

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Describe a time you had to communicate with a language barrier and how were you successful.

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Tell me something you have done at work that was above and beyond.

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What would you do if a customer came in and their meds were not available?

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Describe a time where you helped to make a difference in work operations.

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What would you change about yourself if you could change one thing?

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Name a time when you dealt with an unsatisfied customer.

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A customer tries to fill a prescription that we do not carry - what do you do?

<p>Take time to explain to them the reason why it cannot be filled and give any relevant advice if necessary.</p> Signup and view all the answers

How would you respond to an irritated customer?

<p>I would take the time to listen to their concerns and address them.</p> Signup and view all the answers

What is an obstacle you had to overcome and what did you learn from it?

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Give a time when a manager gave you something to do out of your comfort zone, how did you feel and what did you do?

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What was a time you used constructive criticism to improve?

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Name a time when you contributed to a team.

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How do you work in a stressful environment?

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If a customer came up to you and asked you for help while you were doing something, what would you do?

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What do you expect as a Walgreens employee?

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How do you handle conflict with co-workers?

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If you had an angry customer that was inconsolable, what would you do?

<p>Stay professional, apologize and inform management.</p> Signup and view all the answers

Describe a challenging situation you faced and how did you resolve it.

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What was one time you chose not to help a co-worker?

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Describe a situation you disagreed with a coworker and how did you overcome it.

<p>Remaining calm and maintaining good communication skills.</p> Signup and view all the answers

How would you handle the customers knowing that many will be not feeling well?

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How are you in a fast-paced environment?

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Describe a situation in which you showed good communication skills.

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Describe a time in which you showed that you were a good multitasker, being able to switch between two or more projects efficiently.

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How would you handle communicating with a customer and you couldn't really understand them?

<p>Apologize to them for not hearing them clearly and ask them to repeat themselves so I could successfully assist them.</p> Signup and view all the answers

If you were a manager, what qualities would you look for in an employee?

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Tell me a time you had to multitask.

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Have you ever offered someone help without them asking?

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How would you handle a creative workspace?

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What do you like about retail?

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Study Notes

Walgreens Interview Questions

  • Express enthusiasm for working at Walgreens by highlighting positive experiences with their service and commitment to representation.

  • Regarding medication stock issues, proactively inform supervisors instead of leaving the situation unaddressed.

  • Provide examples of personalized customer service, such as going beyond expectations to celebrate special occasions (e.g., buying flowers for an engagement dinner).

  • Show how constructive criticism can be perceived positively. Reflect on feedback and improve performance, noting that challenges can lead to higher standards and growth.

  • Demonstrate conflict resolution by explaining policies to customers calmly (e.g., handling reservations as a hostess).

  • Highlight motivations to become a pharmacy technician, focusing on gaining relevant experience and knowledge in a pharmacy setting.

  • Emphasize customer service priorities over personal tasks; willingness to assist customers first.

  • Address team dynamics and how handling a coworker's workload issues improves understanding, communication, and collaboration.

  • Stress attention to detail during cash register responsibilities to ensure accuracy in financial transactions.

  • Discuss receptiveness to criticism and gaining confidence through acknowledgment of strengths and solutions from mentors.

  • Mention skills acquired in previous jobs, such as multitasking, customer prioritization, and computer proficiency.

  • Maintain professionalism in customer interactions, especially when addressing concerns or frustrations, many times leading to better resolutions.

  • Identify personal strengths (e.g., quick learning, patience) and weaknesses (e.g., reluctance to seek help), showing personal growth in overcoming challenges.

  • Experience in fast-paced environments, including managing high customer volume efficiently while staying calm.

  • Only provide further information on time management skills when prompted.

  • Describe handling difficult customers effectively, focusing on patience and conflict resolution strategies.

  • Familiarity with multiple systems and multitasking can be crucial in roles requiring simultaneous communication and task management.

  • Address leadership experiences by explaining how stepping up can positively affect team outcomes.

  • Explain the importance of communication skills, especially when overcoming language barriers.

  • Demonstrate interpersonal skills and empathy when addressing customer complaints or difficulties with medication availability.

  • Adaptability and prioritization are essential for managing various projects and responsibilities efficiently.

  • Emphasize conflict management strategies with coworkers to maintain a positive work environment.

  • Showcase empathy in customer service by being sensitive to the well-being of customers who are not feeling well.

  • Recognize personal adaptability in high-pressure retail environments and how previous experiences prepare for similar situations.

  • Illustrate strategies for effective communication in challenging situations.

  • Share examples of multitasking in various roles, showcasing efficiency and capability in switching roles.

  • Highlight proactive assistance to colleagues as a reflection of teamwork and camaraderie in work environments.

  • Discuss approaches to creative workspace dynamics and collaborative environments.

  • Express enjoyment of retail work through customer interaction and the dynamic nature of the field.

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Prepare for your Walgreens job interview with these flashcards covering common questions and ideal responses. Understand how to articulate your motivation for joining Walgreens and showcase your customer service skills effectively. Get ready to impress your future employer with thoughtful answers.

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