Voluntary Error Reporting for Patient Safety

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What is the main focus of Human Resource Management?

Budget targets and compliance with regulatory agencies

Recruitment and placement only

Performance review and dismissal only

Achieving organizational objectives through managing people (correct)

How can the impact of HR management contribute to a safer pharmacy practice?

By dismissing staff frequently for low performance

By ignoring regulatory agencies for flexibility

By overworking the staff for better productivity

By providing clear direction and guidance to the staff (correct)

What are some specific issues faced by pharmacists due to poor management?

High levels of teamwork and clear direction

Poor work habits and medication errors (correct)

Sufficient training and adequate feedback

Quality over quantity in work practices

Which of the following is protected under the Civil Rights Act of 1964?

Race, age, sex, and religion among other categories Signup and view all the answers

What does Title VII of the Civil Rights Act of 1991 prohibit?

Discrimination in hiring and treatment of protected groups Signup and view all the answers

What is one negative outcome pharmacists face due to poor management according to the text?

Insufficient training Signup and view all the answers

What is considered one of the most challenging parts of managing a pharmacy's operations?

Managing people Signup and view all the answers

Which of the following is a key requirement for effective communication according to the text?

Encouraging flexibility Signup and view all the answers

What purpose does Command Intent serve in managing people effectively?

It helps accomplish tasks by changing tactics in the short-term Signup and view all the answers

Why is it important for employees to understand the prioritized tasks at any given time?

To avoid disciplinary action Signup and view all the answers

What could happen if managers fail to provide context through Command Intent?

Employees may feel powerless to make changes Signup and view all the answers

In what scenario is Command Intent particularly helpful, according to the text?

During pandemic crisis management Signup and view all the answers

What is a limitation of assuming all workers are similar in needs/preferences?

It could hinder the understanding of individual differences in needs satisfaction. Signup and view all the answers

Which needs are considered hygiene factors according to Herzberg when compared to Maslow's hierarchy?

Safety and belongingness needs Signup and view all the answers

What was the common goal of Maslow and Herzberg regarding organizations?

To promote ethical management principles Signup and view all the answers

What is the purpose of a performance review according to the text?

To formally assess staff performance and communicate organizational goals Signup and view all the answers

What aspect does a performance review aim to improve?

Quality of work produced Signup and view all the answers

Which factor is NOT emphasized as important in defining a good pharmacy employee according to the text?

Hard work over collegiality Signup and view all the answers

What does it mean to 'Think win/win'?

Seek mutually beneficial agreements and solutions Signup and view all the answers

What is the key concept of 'Synergize'?

Working together in teamwork to achieve better results Signup and view all the answers

Which area of life is NOT part of the 'Sharpen the saw' principle for self-renewal?

Financial Signup and view all the answers

What does 'Seek first to understand, then to be understood' emphasize?

Understanding others before expecting them to understand you Signup and view all the answers

Which of the following is NOT a helpful leadership tool?

Resume Writing Signup and view all the answers

'Put first things first' advises focusing on:

Highest priorities and not everything that comes along Signup and view all the answers

What is the recommendation regarding using voluntary reporting as a benchmark to measure safety?

Voluntary reporting is not effective for measuring safety. Signup and view all the answers

What purpose does voluntary error reporting serve despite not being recommended as a benchmark?

It provides examples for qualitative analysis of processes that led to errors. Signup and view all the answers

How would publishing the number of voluntary error reports affect individuals' attitudes about reporting errors?

Individuals may avoid reporting errors due to fear of unit performance looking bad. Signup and view all the answers

Why might using voluntary error reporting data compromise the identification of system risk?

It reduces opportunities for qualitative analysis. Signup and view all the answers

What would likely happen to voluntary reporting if the number of reports is publicly published?

Voluntary reporting would decrease over time. Signup and view all the answers

How does the text suggest using voluntary error reporting data for improving safety?

To identify systematic errors and improve patient safety. Signup and view all the answers