Podcast
Questions and Answers
What does SIP Trunking enable in terms of connecting your existing PBX equipment?
What does SIP Trunking enable in terms of connecting your existing PBX equipment?
Which device bridges standard telephones and PBXs to a network so calls travel over the internet?
Which device bridges standard telephones and PBXs to a network so calls travel over the internet?
What is a must to reach people outside of the office with a phone system?
What is a must to reach people outside of the office with a phone system?
What feature offers complete visibility into customer calls by recording and securely storing them in the cloud?
What feature offers complete visibility into customer calls by recording and securely storing them in the cloud?
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Which tool provides real-time and historical data to help improve results by analyzing handle time, speed of answer, abandonment, etc.?
Which tool provides real-time and historical data to help improve results by analyzing handle time, speed of answer, abandonment, etc.?
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What feature displays a person's status like on a call, busy, away, or available, aiming to save time and reduce interruptions?
What feature displays a person's status like on a call, busy, away, or available, aiming to save time and reduce interruptions?
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What is the main difference between VoIP and traditional phone services?
What is the main difference between VoIP and traditional phone services?
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What feature of a VoIP PBX makes it different from a traditional PBX system?
What feature of a VoIP PBX makes it different from a traditional PBX system?
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Which type of phone system allows for easy scalability and does not require owning any hardware?
Which type of phone system allows for easy scalability and does not require owning any hardware?
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What is a key advantage of UCaaS compared to traditional communication systems?
What is a key advantage of UCaaS compared to traditional communication systems?
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Which feature distinguishes a VoIP/SIP phone from a traditional phone the most?
Which feature distinguishes a VoIP/SIP phone from a traditional phone the most?
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What is the primary function of extension dialing in VoIP PBX systems?
What is the primary function of extension dialing in VoIP PBX systems?
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Study Notes
VoIP and UCaaS
- VoIP (Voice over Internet Protocol) allows making voice calls using a broadband internet connection instead of a regular phone line
- VoIP services convert voice into a digital signal that travels over the internet
- UCaaS (Unified Communications as a Service) is a cloud solution that integrates telephonic and internet communication methods into one unified platform
Phone Systems
- Desk phones can be wired or wireless, and PBX (Private Box Exchange) is a business-grade phone system
- PBX offers key voice features, including extension dialing, business hour settings, customer waiting queues, music on hold, and call conferencing
VoIP PBX and Hosted PBX
- VoIP PBX (IP PBX) is a business telephone system that transmits phone calls over an IP network rather than the traditional circuit-switched telephone network
- VoIP PBX can be deployed on-premises or in the cloud (cloud-based PBX or hosted PBX)
- Hosted PBX is a cloud-based phone system solution entirely handled by a third-party service provider, eliminating the need for infrastructure, equipment, or software maintenance
SIP and SIP Trunking
- SIP (Session Initiation Protocol) is a protocol used for initiating and terminating voice and video calls
- SIP Trunking connects existing on-premise PBX equipment to the internet, enabling the use of company's on-premise hardware PBX
- SIP ATA (Analog Telephone Adaptor) is a device that bridges standard telephones and PBXs to a network, allowing calls to travel over the internet
Cloud Phone Systems and PSTN Connectivity
- Cloud phone systems offer both internal and external voice connectivity through the internet
- PSTN (Public Switched Telephone Network) connectivity is necessary to reach people outside of the office
Features and Applications
- Auto Attendant connects callers to the right department using numerical inputs
- Call Recording stores calls securely in the cloud for later review
- Call Analytics provides insights into call metrics, such as handle time, speed of answer, and abandonment
- Audio and Video Conferencing enable remote meetings and collaborations
- Team Presence displays a person's status, such as availability or busy status
- Website Chat and Web Conferencing facilitate quick customer support and secure online meetings
- Call Flows allow administrators to design and manage call routing and handling
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Description
Test your knowledge on Voice over IP (VoIP) technology and Unified Communications as a Service (UCaaS). Learn about making voice calls over the internet, integrating telephonic and internet communications, and using VoIP/SIP phones for internet calls.
