VoIP and UCaaS Quiz

Questions and Answers

What does SIP Trunking enable in terms of connecting your existing PBX equipment?

Connects it to the internet

Which device bridges standard telephones and PBXs to a network so calls travel over the internet?

VoIP SIP ATA

What is a must to reach people outside of the office with a phone system?

PSTN Connectivity

What feature offers complete visibility into customer calls by recording and securely storing them in the cloud?

Call Recording Signup and view all the answers

Which tool provides real-time and historical data to help improve results by analyzing handle time, speed of answer, abandonment, etc.?

Call Analytics Signup and view all the answers

What feature displays a person's status like on a call, busy, away, or available, aiming to save time and reduce interruptions?

Team Presence Signup and view all the answers

What is the main difference between VoIP and traditional phone services?

VoIP uses broadband internet for calls, while traditional services use regular phone lines. Signup and view all the answers

What feature of a VoIP PBX makes it different from a traditional PBX system?

Transmits phone calls over an IP network Signup and view all the answers

Which type of phone system allows for easy scalability and does not require owning any hardware?

Hosted PBX Signup and view all the answers

What is a key advantage of UCaaS compared to traditional communication systems?

Integrates telephonic and internet communication methods Signup and view all the answers

Which feature distinguishes a VoIP/SIP phone from a traditional phone the most?

Makes and receives calls over the internet Signup and view all the answers

What is the primary function of extension dialing in VoIP PBX systems?

Allows internal calls between employees using extensions Signup and view all the answers

Study Notes

VoIP and UCaaS

VoIP (Voice over Internet Protocol) allows making voice calls using a broadband internet connection instead of a regular phone line
VoIP services convert voice into a digital signal that travels over the internet
UCaaS (Unified Communications as a Service) is a cloud solution that integrates telephonic and internet communication methods into one unified platform

Phone Systems

Desk phones can be wired or wireless, and PBX (Private Box Exchange) is a business-grade phone system
PBX offers key voice features, including extension dialing, business hour settings, customer waiting queues, music on hold, and call conferencing

VoIP PBX and Hosted PBX

VoIP PBX (IP PBX) is a business telephone system that transmits phone calls over an IP network rather than the traditional circuit-switched telephone network
VoIP PBX can be deployed on-premises or in the cloud (cloud-based PBX or hosted PBX)
Hosted PBX is a cloud-based phone system solution entirely handled by a third-party service provider, eliminating the need for infrastructure, equipment, or software maintenance

SIP and SIP Trunking

SIP (Session Initiation Protocol) is a protocol used for initiating and terminating voice and video calls
SIP Trunking connects existing on-premise PBX equipment to the internet, enabling the use of company's on-premise hardware PBX
SIP ATA (Analog Telephone Adaptor) is a device that bridges standard telephones and PBXs to a network, allowing calls to travel over the internet

Cloud Phone Systems and PSTN Connectivity

Cloud phone systems offer both internal and external voice connectivity through the internet
PSTN (Public Switched Telephone Network) connectivity is necessary to reach people outside of the office

Features and Applications

Auto Attendant connects callers to the right department using numerical inputs
Call Recording stores calls securely in the cloud for later review
Call Analytics provides insights into call metrics, such as handle time, speed of answer, and abandonment
Audio and Video Conferencing enable remote meetings and collaborations
Team Presence displays a person's status, such as availability or busy status
Website Chat and Web Conferencing facilitate quick customer support and secure online meetings
Call Flows allow administrators to design and manage call routing and handling