10 Questions
What is the top priority in the salon's priority breakdown?
Team
What is a critical aspect of successful relationships?
Receiving feedback
What area of the salon should be focused on only after taking care of the team and guests?
Home
Which priority category should receive attention if all other tasks have been completed?
Growth
What is the second priority in the salon's priority breakdown?
Guest
What is the recommended entrance and exit for the building?
Back door
What is the purpose of the 'Last Out List' mentioned in the text?
To ensure all closing tasks are completed before leaving
What is the guideline regarding the wearing of jeans or jean shorts at work?
They are acceptable as long as they are dressed up
What is a requirement concerning sneakers that can be worn at work?
They must be dressed up and clean
In what state is it undesirable for clients to see salon employees, according to the text?
Rushed or scatter-brained
Study Notes
Vision and Mission
- The Velvet Edge Salon's vision is to elevate each other to reach full potential through connection and beauty, while living the best lives possible.
- The mission is to elevate the Irmo community and beauty industry professionals through education, teamwork, and a welcoming atmosphere, creating wealthy lives for themselves while instilling confidence in every person.
What We Want to be Known For
- The go-to specialty salon in Columbia for extensions, natural lived-in dimensional hair color, and special occasion styling.
Core Values
- Well-being: physical, mental, and financial health are crucial for a truly wealthy life.
- Teamwork: working together to succeed, helping each other without expectation, and celebrating successes together.
- Innovation: openness to change, adapting to improve, and seeking new ways to learn and reach goals.
- Communication: imperative for successful relationships, including discussions, positive confrontation, and receiving feedback.
- Self Awareness: taking responsibility for futures, destinies, and actions, being transparent, and willing to be evaluated for positive self-improvement.
- Fun: having fun while working, leaving negative attitudes behind, and leading with optimism and smiles.
Priority Breakdown
- TEAM: helping teammates out in any way possible before addressing other priorities.
- GUEST: second priority, greeting guests immediately, taking care of them thoroughly, and never ignoring them.
- HOME: third priority, maintaining the salon floor, reception area, and client restroom, as well as the back room and employee restroom area.
- GROWTH: fourth priority, focusing on growth only after the team and guests are taken care of.
Additional Policies
- Parking: employees park past the second curb, while clients and guests park in the front.
- Punctuality: arriving on time to all shifts, being ready and anticipating clients' arrival.
- Scheduling/On-Call: protocol for being on-call, blocking schedules, and receiving bookings.
- Entering/Exiting: using the back door as the entrance and exit for the building.
- Opening Procedures: tasks to complete when opening the salon, including turning on lights, clocking in, and setting up music.
- Last Out List: tasks to complete when leaving the salon, including turning off music, locking doors, and checking all areas.
- Your Appearance: dress code policy, including guidelines for hair, clothing, and accessories.
Test your knowledge on the vision, mission, and core values of The Velvet Edge Salon. Explore what the salon aims to achieve and be known for within the beauty industry.
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