Podcast
Questions and Answers
If a traveler prefers a budget airline, which airline is utilized in the packaged tour?
If a traveler prefers a budget airline, which airline is utilized in the packaged tour?
- Batik Air
- VietJet Air
- Malaysia Airlines
- AirAsia (correct)
If a solo traveler desires a room to themselves, how much supplement is charged?
If a solo traveler desires a room to themselves, how much supplement is charged?
- RM1,000
- RM300 (correct)
- RM500
- RM700
How long in duration is the Dalat-Muine-HCM package tour?
How long in duration is the Dalat-Muine-HCM package tour?
- 4D3N
- 6D4N
- 3D2N
- 5D4N (correct)
Which of the following natural destinations is on the tour itinerary when in Dalat?
Which of the following natural destinations is on the tour itinerary when in Dalat?
Before returning to Kuala Lumpur, what is the last city visited?
Before returning to Kuala Lumpur, what is the last city visited?
Which market is part of the tour to allow the travellers time for shopping?
Which market is part of the tour to allow the travellers time for shopping?
For travelers wanting a little more adventure, what additional experience can be purchased when visiting the White Sand Dunes?
For travelers wanting a little more adventure, what additional experience can be purchased when visiting the White Sand Dunes?
How much of a deposit is needed to secure a booking?.
How much of a deposit is needed to secure a booking?.
What rail based attraction is visited on the first day of the package?
What rail based attraction is visited on the first day of the package?
Which of the following agricultural attractions is part of the itinerary while in Dalat?
Which of the following agricultural attractions is part of the itinerary while in Dalat?
For Muslim travelers, which location is a stop for shopping?
For Muslim travelers, which location is a stop for shopping?
From Dalat, which city involves the longest transfer in terms of time?
From Dalat, which city involves the longest transfer in terms of time?
Which notable landmark is visited when touring the Mekong Delta?
Which notable landmark is visited when touring the Mekong Delta?
What form of transport is utilized so tourists can see the Mekong River?
What form of transport is utilized so tourists can see the Mekong River?
Which hotel is specifically named as the intended location for the Dalat portion of the tour?
Which hotel is specifically named as the intended location for the Dalat portion of the tour?
What quality of accommodation is included as part of the tour?
What quality of accommodation is included as part of the tour?
When looking at the meals included in the package, what is offered to those on the tour?
When looking at the meals included in the package, what is offered to those on the tour?
How long before the trip will travelers be told exactly where they are staying?
How long before the trip will travelers be told exactly where they are staying?
Which cost is NOT covered by the package tour?
Which cost is NOT covered by the package tour?
For families, which of the following sleeping options is offered?
For families, which of the following sleeping options is offered?
What expense is included for travelers when booking this package opportunity?
What expense is included for travelers when booking this package opportunity?
Which of the following fees are not part of the listed inclusions?
Which of the following fees are not part of the listed inclusions?
How will travelers be moved from location to location at each destination?
How will travelers be moved from location to location at each destination?
When flying, what amount of luggage is included for each person at no additional cost?
When flying, what amount of luggage is included for each person at no additional cost?
Which activity is something people will be able to experience?
Which activity is something people will be able to experience?
How many days before the departure date must the tour be paid in full?
How many days before the departure date must the tour be paid in full?
When booking, what is the minimum amount of people needed to secure the trip?
When booking, what is the minimum amount of people needed to secure the trip?
When reading how the trip is planned out, what is included at all the stops?
When reading how the trip is planned out, what is included at all the stops?
If a customer wishes to spend more time in Mui Ne, what should the consultant advise?
If a customer wishes to spend more time in Mui Ne, what should the consultant advise?
When a customer is unhappy with the quality of the in-flight meals, which of the responses is most appropriate?
When a customer is unhappy with the quality of the in-flight meals, which of the responses is most appropriate?
What is the correct consultant response when a client wants to add cultural activities during free days?
What is the correct consultant response when a client wants to add cultural activities during free days?
If a customer claims optional activity costs were not clearly explained and disputes the extra charge, how should the consultant respond?
If a customer claims optional activity costs were not clearly explained and disputes the extra charge, how should the consultant respond?
A customer expresses concern about the safety of domestic transfers during peak season; what is the appropriate response?
A customer expresses concern about the safety of domestic transfers during peak season; what is the appropriate response?
What is the appropriate action when a customer requests a full refund mid-tour due to dissatisfaction with the itinerary?
What is the appropriate action when a customer requests a full refund mid-tour due to dissatisfaction with the itinerary?
A client is not happy that their hotel room in Ho Chi Minh City does not have the city view they expected; what is the best response?
A client is not happy that their hotel room in Ho Chi Minh City does not have the city view they expected; what is the best response?
A customer is upset that a Jeep Ride at White Sand Dunes was canceled due to weather. How should the consultant respond?
A customer is upset that a Jeep Ride at White Sand Dunes was canceled due to weather. How should the consultant respond?
Flashcards
Adult Package Minimum
Adult Package Minimum
The minimum price for an adult package is RM2,497.
Airline for Package
Airline for Package
VietJet Air is the airline used for the Dalat-Muine-HCM package.
Child Package Maximum
Child Package Maximum
The maximum price for a child with a bed is RM2,697.
Single Room Surcharge
Single Room Surcharge
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Nights in the Package
Nights in the Package
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Dalat Natural Attraction
Dalat Natural Attraction
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Final City Stop
Final City Stop
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Shopping Market
Shopping Market
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Sand Dunes Activity
Sand Dunes Activity
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Deposit Amount
Deposit Amount
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First Day Attraction
First Day Attraction
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Farm Attraction in Dalat
Farm Attraction in Dalat
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Major Water Attraction
Major Water Attraction
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Muslim Shopping Stop
Muslim Shopping Stop
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Major City Transfer
Major City Transfer
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Mekong Product
Mekong Product
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Mekong Landmark
Mekong Landmark
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Mekong Transport
Mekong Transport
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Beach Town
Beach Town
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Hotel for Dalat
Hotel for Dalat
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Hotel Accommodation
Hotel Accommodation
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Nights of Accomodation
Nights of Accomodation
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Single Room Surcharge
Single Room Surcharge
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Meal Plan
Meal Plan
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Hotel Confirmation
Hotel Confirmation
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Package Exclusion
Package Exclusion
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Shopping Spot
Shopping Spot
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Family Room Option
Family Room Option
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Hotel Type
Hotel Type
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Package Inclusion
Package Inclusion
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Package Exclusion
Package Exclusion
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The type of transport included!
The type of transport included!
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Baggage Allowance
Baggage Allowance
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Included Activity
Included Activity
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Full Payment Deadline
Full Payment Deadline
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Additional Cost Activity
Additional Cost Activity
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Specific Feature
Specific Feature
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Min Number of Travelers
Min Number of Travelers
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Flight Delay Response
Flight Delay Response
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Hotel Room View Response
Hotel Room View Response
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Itinerary Change Response
Itinerary Change Response
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Weather Cancellation Response
Weather Cancellation Response
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In-flight Meal Complaint
In-flight Meal Complaint
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Incorrect Hotel
Incorrect Hotel
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Extra Cultural Activities
Extra Cultural Activities
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Activity Cost Dispute
Activity Cost Dispute
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Safety of Transfers
Safety of Transfers
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Mid-Tour Refund
Mid-Tour Refund
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Study Notes
Common Objections / FAQs
- If a customer's domestic flight from Dalat to Ho Chi Minh is delayed, offer an alternative activity or a refund.
- Hotel allocations are confirmed 15 days before departure.
- Modifications to spend extra time in Mui Ne may incur an additional fee, and depend on the availabilty.
- If a Jeep Ride at White Sand Dunes is canceled due to weather, offer a comparable alternative activity.
- Apologize for inconvenience if in-flight meals are not good, in-flight meals follow a standardized menu.
- If a hotel allocation does not match the description, work with the customer to find a solution, hotel details are confirmed 15 days before departure.
- Optional activities are available during free and easy days on a first-come, first-served basis and may incur charges.
- All optional activity costs are clearly listed in the itinerary.
- All transportation is arranged with reputable providers and meets strict safety standards.
- Refunds are subject to cancellation policy and are not available once the tour has commenced.
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