Veterinary Clinic Administration

Study Notes

Here are the study notes in markdown format:

Administration, Documentation, and Registration

Importance of administration in a veterinary clinic, especially in larger clinics
Use of computer systems for patient administration, bookkeeping, and documentation
Definition of a document: a piece of evidence or a record

Patient Administration

Various ways to keep track of patient administration
Computer programs for veterinary practices, such as Animana, Viva, and VAP
Functions of these programs:
- Administration
- Inventory management
- Practice management and certification
- Patient and client management
- Agenda
- Database with breeds
- Supplier catalogues
- Inserts
- Standard letters
- Log book
- Billing and bookkeeping

Client File

Each client has a dossier with their details:
- Title
- Last name
- Initials (or first name)
- Street name, house number, postcode
- Telephone number
- Email address
Dossier is completed as fully as possible during the first visit

Patient File

Each patient has a file with their details:
- Name of the animal
- Species
- Breed
- Date of birth
- Sex
- Whether it has been neutered or sterilized
- Color
- Coat type
Additional information may be included, such as:
- Vaccination history
- Medical history
- Treatment and diagnosis

Vaccination Administration

Importance of a vaccination administration system
Two types of vaccination books: unofficial and official (European pet passport)
Official vaccination books are required for dogs born after 2021 or brought into the country

Chip Identification

Identification of animals through microchipping
Chip registration is mandatory for dogs in the Netherlands

Storage of Documents

Various types of storage options:
- Folders
- Binders
- Archival boxes
- Hanging files
- Lateral filing systems
- Frontal filing systems
Description of each type of storage option

Circulation Folder

Definition of a circulation folder
Use of circulation folders for internal mail or document circulation

Archive Holders

Definition of archive holders
Use of archive holders for storing files laterally

Ordners

Definition of ordners
Description of ordner types and their uses
Description of hechtmechanisme (heatch mechanism) and its variations

Signal Techniques

Definition of signal techniques
Use of signal techniques for sorting and retrieving documents

Coding

Definition of coding
Use of coding for sorting and retrieving documents
Examples of coding methods:
- Alphabetical coding
- Codering by type of animal
- Codering by birth date of animal
- Codering by sex of animal
- Codering by next vaccination date

Alphabetical Sorting

Definition of alphabetical sorting
Rules for alphabetical sorting:
- Sorting by last name, then first name
- Sorting by first letter of last name, then first letter of first name, etc.
- Examples of alphabetical sorting rules

Let me know if you need any further assistance!### Alphabetizing Surnames with Prepositions and Articles

Surnames containing prepositions and/or articles (e.g., van, van den, van der) are alphabetized using a lexicographic method:
For example, B. Duren comes before B. van Duren, which comes before B. van de(n) Duren, and the latter comes before B. van der Duren.

Prioritizing Short over Long Surname Forms

The shorter surname form takes precedence over the longer form, as seen in J. van Vleuten's example:
For instance, H. van Es comes before H. van Essen, and C. van Damme comes before C. van Dammen in alphabetical order.

Alphabetizing Single and Double Surnames

A single surname takes precedence over a double surname:
For example, Janse, K. comes before Janse Noij, C.H. in alphabetical order.

Identical Names and the Role of Address

When names are identical (including initials), the alphabetical order is determined by the place of residence:
If the places of residence are also the same, the address can be used as a distinguishing factor.

Alphabetizing Surnames with Accented Letters

Surnames containing accented letters are generally alphabetized as if the accents were not present.

Description

Learn about the importance of administration in a veterinary clinic, including the use of computer systems for patient administration, bookkeeping, and documentation. Explore various ways to keep track of patient administration and computer programs for veterinary practices.