Verbal and Non-verbal Communication

Verbal and Non-verbal Communication

• Communication encompasses verbal and non-verbal methods

Learning Objectives

• It is important to understand the classification of verbal and non-verbal communication.
• Comprehend principles and methods of oral communication.
• Learn the advantages and disadvantages of oral communication
• Recognize behavioral patterns and communication styles.
• There are methods to handle the different communication styles
• Learn telephone and voicemail etiquettes
• Apply strategies for effective verbal and non-verbal communication

Types of Communication

• Communication has verbal methods with words and writing and non-verbal methods with body language and expressions.
• Verbal communication includes both oral and written forms.
• Non-verbal communication involves unspoken cues like body language, facial expressions, and eye contact.
• Communication can be communicated through silence

Oral Communication

• Writing is more difficult compared to oral communication
• Oral communication is a natural skill, but often taken for granted, leading to misunderstandings.
• Oral communication has formal and informal types.
• Formal communication occurs in official settings.
• Addressing meetings and group discussions are examples of formal methods
• Informal communication happens in casual conversations unrelated to business
• Lunch hour chats are examples of informal methods

Silence As A Tool

• Silence can be a powerful communication tool
• Misusing or prolonging silence can be disadvantageous
• Silence works when other mechanisms fail
• It can be a tool in negotiations.
• Silence can protest against a manager's decision.
• Silence can work against you, especially when you don't speak up against something wrong
• Wasting the power of silence can occur by remaining silent when you should speak out

Non-Verbal Communication

• Non-verbal cues include: body language, attire, and eye contact
• These are important signals that can impact communication, with or without words.
• Non-verbal communication is as important as oral communication
• Gestures can speak louder than words
• Imagine delivering a formal presentation unkempt with disorganized materials and poor posture, this conveys a bad impression

Characteristics of Oral Communication

• Communication is direct, enabling immediate delivery
• It's challenging when the audience connects virtually.
• Unlike written communication, oral communication is typically delivered immediately.
• Oral Communication involves 2 or more parties.
• Oral communication requires a sender and a receiver.
• Several people can participate at once.

Oral Communication Shortcomings

• It leaves no proof without record
• This allows parties to retract statements.
• Without consideration, oral communication risks damage
• One cannot retrieve sentiments

Principles of Oral Communication

• Oral communication should be accurate
• Verify information before speaking, even in casual settings.
• Oral communication should be precise, keep people engaged and concise
• It also helps to avoid digressions

Important Aspects of Communication

• It is vital to organize thoughts well to make yourself clear
• Collect thoughts and pause if you have no time to prepare
• Communicate intentions instead of beating around the bush
• Always be courteous
• Especially when speaking on the phone
• Never be unprofessional or disrespectful

Types of Communication

• 2 main types: formal and informal
• Formal is official or work-related, informal is casual.
• Formal occurs in meetings or discussions, informal can be casual conversations.

Communication Styles

• Dominant people over-express ideas and don't listen.
• Passive people speak and are quiet

Dealing With Dominate Communicators

• It is important to listen to their views
• Ensure everyone speaks when group leading
• Understand the ideas of dominant personalities.

Telephone Etiquette

• Much time is spent speaking over the phone at the office
• Telephone etiquette is wanting
• Always use courtesy

Being Aware Of Surroundings

• Always keep your phone on silent when unnecessary
• Being aware is important
• Never speak loudly.
• Refrain from taking calls during social functions.
• Excuse yourself if you must take a call
• Discuss personal/confidential issues sparingly

Oral Communication

• It is effective for reaching large audiences
• It saves time
• It generates immediate feedback
• Instructions are better received
• Its ideal for persuasion, being better in person

Non-verbal Communication

• It conveys meaning without writing or speaking.
• This includes expressions and body language

It's In The Eyes

• Note colleagues expressions and looks
• Facial expressions are key and are indications of mood
• Always try to be warm and approachable,
• Do this through facial expressions
• Always dress appropriately

Non-Verbal Communication Attributes

• Non-verbal communication is often subtle.
• It often occurs with other communications.
• It has close ties to oral or written forms