Podcast
Questions and Answers
What is the first step in introducing a vehicle to the customer?
What is the first step in introducing a vehicle to the customer?
- Creating the owner's profile
- Setting up the vehicle's infotainment system
- Pairing the client's phone with the vehicle
- A walkaround to show the vehicle's condition (correct)
Which step involves personal adjustments for the client?
Which step involves personal adjustments for the client?
- Downloading related apps
- Assisting with seat and mirror adjustments (correct)
- Entering the retailer's address in the navigation system
- Setting up the connected services app
What should be done to help the client navigate using their vehicle?
What should be done to help the client navigate using their vehicle?
- Explaining the connected services app
- Installing the owner's profile
- Starting the vehicle set-up
- Entering the client's home address in the navigation (correct)
What is an important aspect to introduce when a connected car is available?
What is an important aspect to introduce when a connected car is available?
Which task is not part of the initial vehicle introduction process?
Which task is not part of the initial vehicle introduction process?
Flashcards
Vehicle Walkaround
Vehicle Walkaround
Presenting the vehicle to the customer by walking around it, showcasing its condition.
Vehicle Set-up
Vehicle Set-up
Setting up the vehicle's infotainment system to connect the customer's phone, entering addresses for navigation, and adjusting seats and mirrors.
On-board Customer to Apps
On-board Customer to Apps
Helping the customer download relevant apps, creating their account, and guiding them through the connected car services app.
Connected Car Introduction
Connected Car Introduction
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Ensure Vehicle Condition
Ensure Vehicle Condition
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Study Notes
Vehicle Introduction Procedure
- Walkaround Inspection: Ensure the vehicle is in perfect condition presented to customer.
- Vehicle Setup:
- Pair customer's phone with infotainment system.
- Input retailer and customer home addresses into navigation.
- Assist with personal vehicle adjustments (seats, mirrors).
- App Downloads and Setup:
- Help customer download relevant apps.
- Create owner profile and onboard them to the connected services/owner's app.
- Connected Car Introduction (if applicable):
- Introduce connected car features and app.
- Assist with app installation and setup.
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