Podcast
Questions and Answers
What car corresponds to the term 'A Economy'?
Which of the following cars are classified as 'B Compact'? (Select all that apply)
Which car is an example of 'C Intermediate'?
What type of vehicle is 'D Standard'?
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What vehicles fall under 'F Full Size'?
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Which of these terms is associated with 'I Luxury'?
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What does 'S.M.I.L.E.S' stand for?
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What is the meaning of 'LDW'?
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What does 'LIS' stand for?
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What is indicated by an 'H Hold'?
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What does 'R Hold' indicate?
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What does 'T Hold' mean?
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What is the definition of 'PDW'?
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Study Notes
Vehicle Classes
- A Economy: Chevy Spark
- B Compact: Includes Ford Focus, Yaris, Versa, Accent
- C Intermediate: Models like Corolla, Sentra, Elantra, Soul, Cruz
- D Standard: Options include Jetta or Camaro
- E6 Hybrid: Sonata and Fusion listed as hybrid options
- F Full Size: Nissan Altima, Optima, Camry, Sonata, Fusion, Malibu
- G Premium: Includes Impala and Maxima
- I Luxury: High-end vehicles like Infiniti, Avalon, XTS
- Y Fully Loaded: Category includes various fully equipped vehicles
- Q4 Midsize SUV: Ford Escape, Rogue, Trax
- F4/L Regular SUV: 7-8 passenger models such as Nissan Pathfinder, Sorento, Journey, Durango
- R Minivan: Options like Pacifica, Sienna, Caravan, Quest
- T Large SUV: Includes Tahoe, Yukon, Expedition
- T6 Extra Capacity: Suburban, Yukon XL designated for more passengers
- U Convertible: Notably includes Camaro
- S4 Luxury SUV: Category represented by QX80
Customer Service Principles
- S.M.I.L.E.S: Smile, Make Eye Contact, Introduce yourself, Learn and use the customer's name, Express thanks, Surprise and Delight
- CARES: Communicate, Acknowledge, Reassure, Empathize and explain, Solve the problem and save the customer
Rental Vehicle Coverage
- LDW - Loss Damage Waiver: Waives or limits renter's responsibility for vehicle damage, not insurance
- LLDW Limited Loss Damage Waiver: Available for non-replacement rentals covering up to $1000 in damage
- PDW Partial Damage Waiver: Offered for replacement rentals only at select HLE locations
- LIS Liability Insurance Supplement: Coverage for up to $1 million for third-party claims and uninsured motorists
Vehicle Status Holds
- H Hold: Indicates "Hot Car Stop" for immediate attention
- S Hold: Relates to "Stop Safety" checks
- 1 hold: Mechanical issues reported by the customer
- T hold: Stop to check mileage
- K Hold: Stop for vehicle turnback
- G Hold: Indicates stop for rental termination
- J hold: Vehicle sent to RHP, sold to a third party
- W Hold: Indicates wholesale vehicle status
- R hold: Registration expired
- O Hold: Requires registration renewal
- B hold: Renewal is on hand, requesting registration
- P Hold: Preventive maintenance vehicle has reached optimal mileage
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Description
Test your knowledge on different vehicle classes and their examples. From economy cars to luxury SUVs, this quiz covers a wide range of vehicle types. See how well you know the automotive classifications!
