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Vedix Hair Care Complaint Investigation
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Vedix Hair Care Complaint Investigation

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Questions and Answers

What issue did the Complainant notice with the Panasonic Smart LED Television within two months of purchase?

  • Power failure
  • Flickering screen
  • Remote control malfunction
  • Fluctuating volume (correct)

    • Why couldn't the Complainant immediately file a complaint with the Retailer or Panasonic after noticing the issue with the TV?

  • Financial constraints
  • Didn't want to deal with the problem
  • Technical support was unavailable due to Covid-19 lockdown (correct)
  • Forgot about the issue

    • What was suggested to the Complainant by the mechanics from Panasonic and the Retailer if the issue with the TV persisted?

  • Screen replacement
  • Motherboard replacement (correct)
  • Speaker replacement
  • Remote control replacement

    • What happened two days after the Complainant was suggested a possible motherboard replacement?

    <p>The TV stopped working</p> Signup and view all the answers

    Why did the Complainant send a legal notice to Panasonic and the Retailer?

    <p>To demand a replacement for the TV</p> Signup and view all the answers

    What was Panasonic's response to the claims made by the Complainant in the consumer complaint?

    <p>Acknowledged only the purchase of the TV</p> Signup and view all the answers

    What did the service engineer recommend after inspecting the TV?

    <p>Replacement of faulty parts</p> Signup and view all the answers

    Why did the Complainant file a consumer complaint in the District Commission?

    <p>'Feeling aggrieved'</p> Signup and view all the answers

    What was one of the outcomes of filing a consumer complaint against Panasonic and the Retailer?

    <p>No response from either party</p> Signup and view all the answers

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