Vedix Hair Care Complaint Investigation

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Questions and Answers

What issue did the Complainant notice with the Panasonic Smart LED Television within two months of purchase?

  • Power failure
  • Flickering screen
  • Remote control malfunction
  • Fluctuating volume (correct)

Why couldn't the Complainant immediately file a complaint with the Retailer or Panasonic after noticing the issue with the TV?

  • Financial constraints
  • Didn't want to deal with the problem
  • Technical support was unavailable due to Covid-19 lockdown (correct)
  • Forgot about the issue

What was suggested to the Complainant by the mechanics from Panasonic and the Retailer if the issue with the TV persisted?

  • Screen replacement
  • Motherboard replacement (correct)
  • Speaker replacement
  • Remote control replacement

What happened two days after the Complainant was suggested a possible motherboard replacement?

<p>The TV stopped working (B)</p> Signup and view all the answers

Why did the Complainant send a legal notice to Panasonic and the Retailer?

<p>To demand a replacement for the TV (D)</p> Signup and view all the answers

What was Panasonic's response to the claims made by the Complainant in the consumer complaint?

<p>Acknowledged only the purchase of the TV (B)</p> Signup and view all the answers

What did the service engineer recommend after inspecting the TV?

<p>Replacement of faulty parts (A)</p> Signup and view all the answers

Why did the Complainant file a consumer complaint in the District Commission?

<p>'Feeling aggrieved' (D)</p> Signup and view all the answers

What was one of the outcomes of filing a consumer complaint against Panasonic and the Retailer?

<p>No response from either party (A)</p> Signup and view all the answers

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