Value Added Analysis in Process Improvement
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Questions and Answers

What is the main purpose of Value Added Analysis?

  • To identify steps that are necessary for the business to run smoothly
  • To assess the overall efficiency of a process
  • To eliminate unnecessary steps in a process (correct)
  • To determine the revenue potential of a business

Which of the following steps is an example of a value-added activity?

  • Notifying the customer of the repair status
  • Following up with the customer after the repair
  • Recording defects in an information system
  • Diagnosing the problem with a washing machine (correct)

What is Business Value Added (BVA) analysis used to identify?

  • Steps that directly contribute to the customer's desired outcome
  • Steps that are required by regulatory requirements
  • Steps that reduce business losses
  • Steps that are necessary for the business to run smoothly (correct)

Why is the step 'Record defect' not considered value-added for the customer?

<p>It does not directly contribute to the customer's desired outcome (D)</p> Signup and view all the answers

When determining whether a step is Business Value Added (BVA), which of the following questions should be asked?

<p>Is this step required to collect revenue or improve the business? (B)</p> Signup and view all the answers

What is the benefit of eliminating non-value-added activities in a process?

<p>To improve efficiency and effectiveness (B)</p> Signup and view all the answers

What is the primary reason the company records defects and their resolution?

<p>To build up a knowledge base of typical defects and their resolution (D)</p> Signup and view all the answers

What category would handovers and context switches fall under in Value Added Analysis?

<p>Non-Value Adding (NVA) (B)</p> Signup and view all the answers

What is the main benefit of detecting frequent defects in the washing machine?

<p>To report such defects to the manufacturer or distributor (C)</p> Signup and view all the answers

What is the primary goal of Value-Added Analysis?

<p>To eliminate unnecessary steps in a process (B)</p> Signup and view all the answers

What is the purpose of breaking down each task in a process into steps in Value-Added Analysis?

<p>To classify each step into Value-Adding, Business Value-Adding, or Non-Value-Adding (A)</p> Signup and view all the answers

What type of activity would a customer be unwilling to pay for?

<p>Non-Value Adding activities (B)</p> Signup and view all the answers

What is a characteristic of a Value-Adding (VA) step?

<p>It produces value or satisfaction to the customer (D)</p> Signup and view all the answers

What is the goal of Value Added Analysis?

<p>To classify activities into value-added, value-enabling, and non-value-added categories (C)</p> Signup and view all the answers

What is NOT a category into which each step is classified in Value-Added Analysis?

<p>Stakeholder-Adding (SA) (D)</p> Signup and view all the answers

What question can help determine if a step is Value-Adding (VA)?

<p>Would the customer be willing to pay for this step? (D)</p> Signup and view all the answers

What is a result of removing a Value-Adding (VA) step from a process?

<p>The customer would perceive the outcome of the process as less valuable (A)</p> Signup and view all the answers
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