Value Added Analysis in Process Improvement
17 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the main purpose of Value Added Analysis?

  • To identify steps that are necessary for the business to run smoothly
  • To assess the overall efficiency of a process
  • To eliminate unnecessary steps in a process (correct)
  • To determine the revenue potential of a business

    • Which of the following steps is an example of a value-added activity?

  • Notifying the customer of the repair status
  • Following up with the customer after the repair
  • Recording defects in an information system
  • Diagnosing the problem with a washing machine (correct)

    • What is Business Value Added (BVA) analysis used to identify?

  • Steps that directly contribute to the customer's desired outcome
  • Steps that are required by regulatory requirements
  • Steps that reduce business losses
  • Steps that are necessary for the business to run smoothly (correct)

    • Why is the step 'Record defect' not considered value-added for the customer?

    <p>It does not directly contribute to the customer's desired outcome</p> Signup and view all the answers

    When determining whether a step is Business Value Added (BVA), which of the following questions should be asked?

    <p>Is this step required to collect revenue or improve the business?</p> Signup and view all the answers

    What is the benefit of eliminating non-value-added activities in a process?

    <p>To improve efficiency and effectiveness</p> Signup and view all the answers

    What is the primary reason the company records defects and their resolution?

    <p>To build up a knowledge base of typical defects and their resolution</p> Signup and view all the answers

    What category would handovers and context switches fall under in Value Added Analysis?

    <p>Non-Value Adding (NVA)</p> Signup and view all the answers

    What is the main benefit of detecting frequent defects in the washing machine?

    <p>To report such defects to the manufacturer or distributor</p> Signup and view all the answers

    What is the primary goal of Value-Added Analysis?

    <p>To eliminate unnecessary steps in a process</p> Signup and view all the answers

    What is the purpose of breaking down each task in a process into steps in Value-Added Analysis?

    <p>To classify each step into Value-Adding, Business Value-Adding, or Non-Value-Adding</p> Signup and view all the answers

    What type of activity would a customer be unwilling to pay for?

    <p>Non-Value Adding activities</p> Signup and view all the answers

    What is a characteristic of a Value-Adding (VA) step?

    <p>It produces value or satisfaction to the customer</p> Signup and view all the answers

    What is the goal of Value Added Analysis?

    <p>To classify activities into value-added, value-enabling, and non-value-added categories</p> Signup and view all the answers

    What is NOT a category into which each step is classified in Value-Added Analysis?

    <p>Stakeholder-Adding (SA)</p> Signup and view all the answers

    What question can help determine if a step is Value-Adding (VA)?

    <p>Would the customer be willing to pay for this step?</p> Signup and view all the answers

    What is a result of removing a Value-Adding (VA) step from a process?

    <p>The customer would perceive the outcome of the process as less valuable</p> Signup and view all the answers

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser