12 Questions
Can a subscriber sign up for both Data Upsize (20GB) and Data Upsize (50GB) simultaneously?
No, only one Data Upsize VAS can be subscribed to at a time.
If a subscriber is on an older mobile plan, can they add the new voice, SMS, and data add-ons?
No, the new VASes are only compatible with the new Biz+ plans.
Do the Biz+ plans include free Unlimited weekend data?
No, but Biz+ plans offer bigger bundled data and new VAS choices.
Are customers on all Biz+ plans eligible for the Free IDD 018 VAS?
No, eligibility depends on the plan type and duration chosen.
What happens if a subscriber tries to sign up for two Voice Upsize VASes simultaneously?
The subscriber will need to terminate one subscription before adding the other.
Can a subscriber on a Biz+ plan exceed the 700-minute limit per month for IDD calls under the Free IDD 018 VAS?
No, exceeding the limit will result in additional charges.
What will happen if a business customer exceeds 700 minutes of usage in a month?
The customer will be charged the prevailing IDD 018 rates for the excess minutes.
If an existing business customer with a SmartShare service subscription wishes to sign up for the new Biz+ plans, what will happen to their existing SmartShare service?
The SmartShare service will be discontinued and the customer will not be able to retain it.
What has replaced the DataJump/Plus 3/Data-free value-added services?
The Data Upsize VAS has replaced these value-added services.
What is the key benefit of the DataTravel Monthly promotion offered to new signups or those recontracting with Biz+ Premium Plan and Biz+ Pro Plan?
It provides a 2GB monthly data roam allowance to be used across 20 supported roaming destinations.
Which Biz+ plan is eligible for the DataTravel Monthly Asia-Pacific 2GB promotion?
Biz+ Premium Plan only
What is the total number of roaming destinations covered by the DataTravel Monthly Asia-Pacific 2GB promotion?
20
Learn about the one-time and monthly charges for subscribing to Upsize VASes, as well as the exclusivity of subscribing to multiple VASes at the same time. Understand the process of terminating one VAS before signing up for another.
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