Upsize VAS Subscription Charges and Exclusivity
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Questions and Answers

Can a subscriber sign up for both Data Upsize (20GB) and Data Upsize (50GB) simultaneously?

  • Yes, both can be subscribed to concurrently without any issues.
  • Yes, but the charges for both will double due to overlap.
  • No, subscribing to one automatically cancels the other.
  • No, only one Data Upsize VAS can be subscribed to at a time. (correct)

    • If a subscriber is on an older mobile plan, can they add the new voice, SMS, and data add-ons?

  • No, the new add-ons cannot be added to older mobile plans.
  • Yes, but they need to pay an additional fee for compatibility.
  • No, the new VASes are only compatible with the new Biz+ plans. (correct)
  • Yes, they can add the new add-ons regardless of their existing plan.

    • Do the Biz+ plans include free Unlimited weekend data?

  • No, but Biz+ plans offer bigger bundled data and new VAS choices. (correct)
  • Yes, but it is limited to certain Biz+ plan tiers only.
  • No, Unlimited weekend data is available as an additional paid addon.
  • Yes, all Biz+ plans come with free Unlimited weekend data.

    • Are customers on all Biz+ plans eligible for the Free IDD 018 VAS?

    <p>No, eligibility depends on the plan type and duration chosen.</p> Signup and view all the answers

    What happens if a subscriber tries to sign up for two Voice Upsize VASes simultaneously?

    <p>The subscriber will need to terminate one subscription before adding the other.</p> Signup and view all the answers

    Can a subscriber on a Biz+ plan exceed the 700-minute limit per month for IDD calls under the Free IDD 018 VAS?

    <p>No, exceeding the limit will result in additional charges.</p> Signup and view all the answers

    What will happen if a business customer exceeds 700 minutes of usage in a month?

    <p>The customer will be charged the prevailing IDD 018 rates for the excess minutes.</p> Signup and view all the answers

    If an existing business customer with a SmartShare service subscription wishes to sign up for the new Biz+ plans, what will happen to their existing SmartShare service?

    <p>The SmartShare service will be discontinued and the customer will not be able to retain it.</p> Signup and view all the answers

    What has replaced the DataJump/Plus 3/Data-free value-added services?

    <p>The Data Upsize VAS has replaced these value-added services.</p> Signup and view all the answers

    What is the key benefit of the DataTravel Monthly promotion offered to new signups or those recontracting with Biz+ Premium Plan and Biz+ Pro Plan?

    <p>It provides a 2GB monthly data roam allowance to be used across 20 supported roaming destinations.</p> Signup and view all the answers

    Which Biz+ plan is eligible for the DataTravel Monthly Asia-Pacific 2GB promotion?

    <p>Biz+ Premium Plan only</p> Signup and view all the answers

    What is the total number of roaming destinations covered by the DataTravel Monthly Asia-Pacific 2GB promotion?

    <p>20</p> Signup and view all the answers

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