Updating Customers' Details in Enserve App
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Questions and Answers

What can you find under the Cash Collection tab?

  • Rostering schedules
  • Management of cash collections (correct)
  • Information related to petty cash transactions
  • Details about UPI transactions

Which step directs you to explore different types of collections on the Enserve app?

  • Step 3: Navigate to the Collection Page
  • Step 1: Access the Dashboard
  • Step 2: Search for Collections
  • Step 4: Explore Collection Tabs (correct)

What does the Petty Cash Collection tab help in managing?

  • UPI transactions
  • Payment reconciliation
  • Collection of cash from various sources
  • Day-to-day expenses or reimbursements (correct)

What can you do within the Card Collection tab in Enserve app?

<p>Track card transactions and view payment details (A)</p> Signup and view all the answers

When is the Coupon application step in the invoicing process?

<p>Right before the payment stage (A)</p> Signup and view all the answers

What does the Clear Cart button do in Enserve app's checkout process?

<p>Removes all items from the cart (C)</p> Signup and view all the answers

What action should be taken if an amount in the finance method does not match the expected value?

<p>Click 'amount-mismatch' (A)</p> Signup and view all the answers

Who should be contacted for stock transfer and freebies related queries?

<p>Post then Meet (B)</p> Signup and view all the answers

Which team should be contacted for credit note & collection discrepancies in Gujarat & Madhya Pradesh?

<p>Finance Team (Zone Wise) (C)</p> Signup and view all the answers

What is the correct process for generating a new spin for customers whose spin was missed?

<p>Generate a new spin by entering the relevant invoice ID (B)</p> Signup and view all the answers

What does the Enserve app's UPI Collection tab allow you to do?

<p>Track collections made through Unified Payments Interface (UPI) transactions (D)</p> Signup and view all the answers

Where can users typically find diverse types of collections categorized on the Enserve app?

<p>Collection Tabs on the Collection page (D)</p> Signup and view all the answers

Which step in the process involves searching for 'Collections' after accessing the Dashboard in the Enserve app?

<p>Step 2: Searching for Collections (B)</p> Signup and view all the answers

What action can be performed using the 'Coupon application' step in the invoicing process?

<p>Apply discounts to the invoice (C)</p> Signup and view all the answers

How does the 'Clear Cart Button' in the Enserve app's checkout process contribute to service flow management?

<p>Reset the cart for billing before services (D)</p> Signup and view all the answers

In what way does the 'Intermediate audit' feature contribute to revenue and collection management?

<p>Check store finances at any time of the day (D)</p> Signup and view all the answers

What is the correct escalation path for a service-related issue in Enserve app?

<p>Support Team -&gt; Post then Archi (D)</p> Signup and view all the answers

How can you generate a new spin for customers whose spin was missed in Enserve app?

<p>Enter the relevant invoice ID (D)</p> Signup and view all the answers

What happens if there is a revenue amount mismatch in the finance method on Enserve app?

<p>'Amount-mismatch' pop-up appears with the expected amount mentioned (C)</p> Signup and view all the answers

Which team should be reached out to for Price Mismatch issues on Enserve app?

<p>Support Team -&gt; Post then Catalogue Team (C)</p> Signup and view all the answers
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