Updating Customers' Details in Enserve App
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Questions and Answers

What can you find under the Cash Collection tab?

  • Rostering schedules
  • Management of cash collections (correct)
  • Information related to petty cash transactions
  • Details about UPI transactions
  • Which step directs you to explore different types of collections on the Enserve app?

  • Step 3: Navigate to the Collection Page
  • Step 1: Access the Dashboard
  • Step 2: Search for Collections
  • Step 4: Explore Collection Tabs (correct)
  • What does the Petty Cash Collection tab help in managing?

  • UPI transactions
  • Payment reconciliation
  • Collection of cash from various sources
  • Day-to-day expenses or reimbursements (correct)
  • What can you do within the Card Collection tab in Enserve app?

    <p>Track card transactions and view payment details</p> Signup and view all the answers

    When is the Coupon application step in the invoicing process?

    <p>Right before the payment stage</p> Signup and view all the answers

    What does the Clear Cart button do in Enserve app's checkout process?

    <p>Removes all items from the cart</p> Signup and view all the answers

    What action should be taken if an amount in the finance method does not match the expected value?

    <p>Click 'amount-mismatch'</p> Signup and view all the answers

    Who should be contacted for stock transfer and freebies related queries?

    <p>Post then Meet</p> Signup and view all the answers

    Which team should be contacted for credit note & collection discrepancies in Gujarat & Madhya Pradesh?

    <p>Finance Team (Zone Wise)</p> Signup and view all the answers

    What is the correct process for generating a new spin for customers whose spin was missed?

    <p>Generate a new spin by entering the relevant invoice ID</p> Signup and view all the answers

    What does the Enserve app's UPI Collection tab allow you to do?

    <p>Track collections made through Unified Payments Interface (UPI) transactions</p> Signup and view all the answers

    Where can users typically find diverse types of collections categorized on the Enserve app?

    <p>Collection Tabs on the Collection page</p> Signup and view all the answers

    Which step in the process involves searching for 'Collections' after accessing the Dashboard in the Enserve app?

    <p>Step 2: Searching for Collections</p> Signup and view all the answers

    What action can be performed using the 'Coupon application' step in the invoicing process?

    <p>Apply discounts to the invoice</p> Signup and view all the answers

    How does the 'Clear Cart Button' in the Enserve app's checkout process contribute to service flow management?

    <p>Reset the cart for billing before services</p> Signup and view all the answers

    In what way does the 'Intermediate audit' feature contribute to revenue and collection management?

    <p>Check store finances at any time of the day</p> Signup and view all the answers

    What is the correct escalation path for a service-related issue in Enserve app?

    <p>Support Team -&gt; Post then Archi</p> Signup and view all the answers

    How can you generate a new spin for customers whose spin was missed in Enserve app?

    <p>Enter the relevant invoice ID</p> Signup and view all the answers

    What happens if there is a revenue amount mismatch in the finance method on Enserve app?

    <p>'Amount-mismatch' pop-up appears with the expected amount mentioned</p> Signup and view all the answers

    Which team should be reached out to for Price Mismatch issues on Enserve app?

    <p>Support Team -&gt; Post then Catalogue Team</p> Signup and view all the answers

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