Unwanted Customers
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Unwanted Customers

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@MagnificentLepidolite

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Questions and Answers

What is the purpose of considering the unwanted customer?

  • To improve customer service
  • To increase sales
  • To expand the customer base
  • To sharpen business focus (correct)

    • Who could be considered an unwanted customer?

  • Customers who are loyal
  • Customers who are early adopters of technology
  • Customers who are disruptive or critical (correct)
  • Customers who are supportive

    • Why might a business not want a particular customer?

  • The customer is disruptive or a laggard in the technology adoption life cycle (correct)
  • The customer is too loyal
  • The customer is too supportive
  • The customer is an early adopter of technology

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