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Questions and Answers

What is the main focus of Exambible's services?

Developing IT security software

Offering IT exam practice study materials (correct)

Providing IT infrastructure solutions

Creating IT certification courses

What is the uptime percentage guaranteed by Exambible?

99.9% (correct)

95%

100%

99.5%

What type of support does Exambible provide to its customers?

24/5 Quality Support

12/7 Quality Support

24/7 Quality Support (correct)

24/6 Quality Support

What is the pass rate guaranteed by Exambible?

100% Signup and view all the answers

What is the unique guarantee offered by Exambible?

Full refund and a free exam of your claim Signup and view all the answers

What year was Exambible founded?

1998 Signup and view all the answers

What type of certifications does Exambible provide practice exams for?

Multiple IT certifications, including Cisco, CCSE, and CompTIA Signup and view all the answers

What is the main benefit of using Exambible's services?

Gaining profound understanding of the certificates Signup and view all the answers

What is the purpose of the services Create Incident, Password Reset, and Report outage in the Service Catalog?

They direct the user to a record producer Signup and view all the answers

What is used to control Application and Module access?

Roles Signup and view all the answers

What is the Import Set Table?

A staging area for imported records Signup and view all the answers

What is a characteristic of importing data into ServiceNow?

An existing Transform Map can be used multiple times on the same import set Signup and view all the answers

How are Workflows moved between instances?

Workflows are moved using Update Sets Signup and view all the answers

What components are linked to from the baseline Service Catalog homepage?

Record Producers, Order Guides, and Catalog Items Signup and view all the answers

Which of the following is not a characteristic of importing data into ServiceNow?

Data can be imported directly into a target table Signup and view all the answers

What determines the relationships between tables in ServiceNow?

Transform Maps Signup and view all the answers

What is a characteristic of a Service Catalog?

It includes Order Guides, Exchange Rates, and Catalog Items Signup and view all the answers

What is the purpose of the Sequence field in a Service Catalog Item?

To control the display sequence Signup and view all the answers

What actions can a user select from the User menu? (Choose three.)

Log Out ServiceNow, Elevate Roles, Impersonate Users Signup and view all the answers

What is a recommendation from ServiceNow about Update Sets?

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance Signup and view all the answers

What is a characteristic of Service Catalog variables?

They can be used in multiple Service Catalog items Signup and view all the answers

What is the purpose of Order Guides in a Service Catalog?

To guide users through a series of questions to determine the correct Catalog Item Signup and view all the answers

What is the purpose of Catalog Items in a Service Catalog?

To represent a specific item or service offered by the organization Signup and view all the answers

What is the purpose of Interceptors in a Service Catalog?

To intercept and validate user input before submitting a request Signup and view all the answers

What is the purpose of a Related List?

To present related records Signup and view all the answers

Which of the following is NOT a valid ServiceNow User Authentication Method?

XML feed Signup and view all the answers

Which section of the ServiceNow UI allows you to perform a global search?

Banner frame Signup and view all the answers

What would NOT appear in the Application Navigator if 'service' is typed into the filter field?

Incident > Assigned to me Signup and view all the answers

How is a group defined in ServiceNow?

A group is one record stored in the Group table Signup and view all the answers

Which of the following is NOT a way to generate an Event in ServiceNow?

Knowledge article creation Signup and view all the answers

What is the organization of data in a table described as?

A column is one field and a record is one row Signup and view all the answers

Which of the following is a purpose of a Record Producer?

To create a new record Signup and view all the answers

What is a record in the context of ServiceNow?

One set of fields Signup and view all the answers

What is the primary purpose of System Import Sets?

To load data into ServiceNow Signup and view all the answers

What type of changes are captured in an Update Set?

Changes made to tables, forms, views, and fields Signup and view all the answers

What is the purpose of a UI Policy?

To make fields read-only, mandatory, or hidden Signup and view all the answers

What is the purpose of a Data Policy?

To enforce data consistency Signup and view all the answers

What are the three components of a filter condition?

Field, Operator, and Value Signup and view all the answers

What is a client in the context of ServiceNow?

An application or system that accesses a remote service or another computer system Signup and view all the answers

What is true about Business Rules in ServiceNow?

They are not used to enforce mandatory data on a form Signup and view all the answers

Study Notes

ServiceNow Certified System Administrator (CSA) Exam

Exambible is a company that provides high-quality IT exam practice study materials, including Cisco CCNA, CCDA, CCNP, CCIE, Checkpoint CCSE, and CompTIA A+ certification practice exams.
Exambible guarantees that candidates will not only pass any IT exam at the first attempt but also gain a profound understanding of the certificates they have obtained.

Service Catalog

A Service Catalog may include components such as Order Guides, Catalog Items, and Interceptors.
The display sequence is controlled in a Service Catalog Item using the Sequence field in the Catalog Item form.
From the User menu, users can select actions such as Log Out ServiceNow, Elevate Roles, and Impersonate Users.

Update Sets

ServiceNow recommends avoiding the use of the Default Update set as an Update Set for moving customizations from instance to instance.
Update Sets are used to move Workflows between instances.

Service Catalog Variables

Service Catalog variables can only be used in Record Producers.
Service Catalog variables can be used in Order Guides.

Permissions and Access Control

Roles are used to control Application and Module access.
Access Control Rules are used to control access to certain areas of the system.

Import Sets

The Import Set Table is a staging area for imported records.
An existing Transform Map can be used multiple times on the same import set.

Workflows

Workflows are moved between instances using Update Sets.
Events can be generated using Business Rules or Workflows.

The baseline Service Catalog homepage contains links to components such as Record Producers, Order Guides, and Catalog Items.
The Application Navigator allows you to perform a global search.
The Banner frame is the section of the ServiceNow UI that allows you to perform a global search.

Groups and User Authentication

A group is one record stored in the Group [sys_user_group] table.
Valid Service Now User Authentication Methods include Local database, LDAP, and SSO.

Data and Tables

A column is one field and a record is one row.
The primary application used to load data into ServiceNow is System Import Sets.

Update Sets and Data Policies

An Update Set captures changes made to tables, forms, views, and fields.
Data Policies enforce data consistency.

UI Policies

UI Policies can make fields read-only, mandatory, or hidden.
States that you can make a field on a form using UI Policy include read-only, mandatory, and hidden.

Filters and Conditions

The three components of a filter condition are Field, Operator, and Value.
UI Policies can enforce mandatory data on a form.

Client and Server

A client is an application or system that accesses a remote service or another computer system, known as a server.

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