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Questions and Answers

What is the main focus of Exambible's services?

  • Developing IT security software
  • Offering IT exam practice study materials (correct)
  • Providing IT infrastructure solutions
  • Creating IT certification courses

What is the uptime percentage guaranteed by Exambible?

  • 99.9% (correct)
  • 95%
  • 100%
  • 99.5%

What type of support does Exambible provide to its customers?

  • 24/5 Quality Support
  • 12/7 Quality Support
  • 24/7 Quality Support (correct)
  • 24/6 Quality Support

What is the pass rate guaranteed by Exambible?

<p>100% (A)</p> Signup and view all the answers

What is the unique guarantee offered by Exambible?

<p>Full refund and a free exam of your claim (D)</p> Signup and view all the answers

What year was Exambible founded?

<p>1998 (A)</p> Signup and view all the answers

What type of certifications does Exambible provide practice exams for?

<p>Multiple IT certifications, including Cisco, CCSE, and CompTIA (D)</p> Signup and view all the answers

What is the main benefit of using Exambible's services?

<p>Gaining profound understanding of the certificates (A)</p> Signup and view all the answers

What is the purpose of the services Create Incident, Password Reset, and Report outage in the Service Catalog?

<p>They direct the user to a record producer (B)</p> Signup and view all the answers

What is used to control Application and Module access?

<p>Roles (D)</p> Signup and view all the answers

What is the Import Set Table?

<p>A staging area for imported records (B)</p> Signup and view all the answers

What is a characteristic of importing data into ServiceNow?

<p>An existing Transform Map can be used multiple times on the same import set (D)</p> Signup and view all the answers

How are Workflows moved between instances?

<p>Workflows are moved using Update Sets (C)</p> Signup and view all the answers

What components are linked to from the baseline Service Catalog homepage?

<p>Record Producers, Order Guides, and Catalog Items (A)</p> Signup and view all the answers

Which of the following is not a characteristic of importing data into ServiceNow?

<p>Data can be imported directly into a target table (C)</p> Signup and view all the answers

What determines the relationships between tables in ServiceNow?

<p>Transform Maps (C)</p> Signup and view all the answers

What is a characteristic of a Service Catalog?

<p>It includes Order Guides, Exchange Rates, and Catalog Items (A)</p> Signup and view all the answers

What is the purpose of the Sequence field in a Service Catalog Item?

<p>To control the display sequence (D)</p> Signup and view all the answers

What actions can a user select from the User menu? (Choose three.)

<p>Log Out ServiceNow, Elevate Roles, Impersonate Users (C)</p> Signup and view all the answers

What is a recommendation from ServiceNow about Update Sets?

<p>Avoid using the Default Update set as an Update Set for moving customizations from instance to instance (A)</p> Signup and view all the answers

What is a characteristic of Service Catalog variables?

<p>They can be used in multiple Service Catalog items (B)</p> Signup and view all the answers

What is the purpose of Order Guides in a Service Catalog?

<p>To guide users through a series of questions to determine the correct Catalog Item (B)</p> Signup and view all the answers

What is the purpose of Catalog Items in a Service Catalog?

<p>To represent a specific item or service offered by the organization (B)</p> Signup and view all the answers

What is the purpose of Interceptors in a Service Catalog?

<p>To intercept and validate user input before submitting a request (A)</p> Signup and view all the answers

What is the purpose of a Related List?

<p>To present related records (B)</p> Signup and view all the answers

Which of the following is NOT a valid ServiceNow User Authentication Method?

<p>XML feed (A)</p> Signup and view all the answers

Which section of the ServiceNow UI allows you to perform a global search?

<p>Banner frame (D)</p> Signup and view all the answers

What would NOT appear in the Application Navigator if 'service' is typed into the filter field?

<p>Incident &gt; Assigned to me (C)</p> Signup and view all the answers

How is a group defined in ServiceNow?

<p>A group is one record stored in the Group table (D)</p> Signup and view all the answers

Which of the following is NOT a way to generate an Event in ServiceNow?

<p>Knowledge article creation (D)</p> Signup and view all the answers

What is the organization of data in a table described as?

<p>A column is one field and a record is one row (A)</p> Signup and view all the answers

Which of the following is a purpose of a Record Producer?

<p>To create a new record (C)</p> Signup and view all the answers

What is a record in the context of ServiceNow?

<p>One set of fields (C)</p> Signup and view all the answers

What is the primary purpose of System Import Sets?

<p>To load data into ServiceNow (B)</p> Signup and view all the answers

What type of changes are captured in an Update Set?

<p>Changes made to tables, forms, views, and fields (A)</p> Signup and view all the answers

What is the purpose of a UI Policy?

<p>To make fields read-only, mandatory, or hidden (A)</p> Signup and view all the answers

What is the purpose of a Data Policy?

<p>To enforce data consistency (A)</p> Signup and view all the answers

What are the three components of a filter condition?

<p>Field, Operator, and Value (D)</p> Signup and view all the answers

What is a client in the context of ServiceNow?

<p>An application or system that accesses a remote service or another computer system (D)</p> Signup and view all the answers

What is true about Business Rules in ServiceNow?

<p>They are not used to enforce mandatory data on a form (B)</p> Signup and view all the answers

Study Notes

ServiceNow Certified System Administrator (CSA) Exam

  • Exambible is a company that provides high-quality IT exam practice study materials, including Cisco CCNA, CCDA, CCNP, CCIE, Checkpoint CCSE, and CompTIA A+ certification practice exams.
  • Exambible guarantees that candidates will not only pass any IT exam at the first attempt but also gain a profound understanding of the certificates they have obtained.

Service Catalog

  • A Service Catalog may include components such as Order Guides, Catalog Items, and Interceptors.
  • The display sequence is controlled in a Service Catalog Item using the Sequence field in the Catalog Item form.
  • From the User menu, users can select actions such as Log Out ServiceNow, Elevate Roles, and Impersonate Users.

Update Sets

  • ServiceNow recommends avoiding the use of the Default Update set as an Update Set for moving customizations from instance to instance.
  • Update Sets are used to move Workflows between instances.

Service Catalog Variables

  • Service Catalog variables can only be used in Record Producers.
  • Service Catalog variables can be used in Order Guides.

Permissions and Access Control

  • Roles are used to control Application and Module access.
  • Access Control Rules are used to control access to certain areas of the system.

Import Sets

  • The Import Set Table is a staging area for imported records.
  • An existing Transform Map can be used multiple times on the same import set.

Workflows

  • Workflows are moved between instances using Update Sets.
  • Events can be generated using Business Rules or Workflows.

User Interface and Navigation

  • The baseline Service Catalog homepage contains links to components such as Record Producers, Order Guides, and Catalog Items.
  • The Application Navigator allows you to perform a global search.
  • The Banner frame is the section of the ServiceNow UI that allows you to perform a global search.

Groups and User Authentication

  • A group is one record stored in the Group [sys_user_group] table.
  • Valid Service Now User Authentication Methods include Local database, LDAP, and SSO.

Data and Tables

  • A column is one field and a record is one row.
  • The primary application used to load data into ServiceNow is System Import Sets.

Update Sets and Data Policies

  • An Update Set captures changes made to tables, forms, views, and fields.
  • Data Policies enforce data consistency.

UI Policies

  • UI Policies can make fields read-only, mandatory, or hidden.
  • States that you can make a field on a form using UI Policy include read-only, mandatory, and hidden.

Filters and Conditions

  • The three components of a filter condition are Field, Operator, and Value.
  • UI Policies can enforce mandatory data on a form.

Client and Server

  • A client is an application or system that accesses a remote service or another computer system, known as a server.

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