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Questions and Answers

What is the main focus of Exambible's services?

  • Developing IT security software
  • Offering IT exam practice study materials (correct)
  • Providing IT infrastructure solutions
  • Creating IT certification courses

    • What is the uptime percentage guaranteed by Exambible?

  • 99.9% (correct)
  • 95%
  • 100%
  • 99.5%

    • What type of support does Exambible provide to its customers?

  • 24/5 Quality Support
  • 12/7 Quality Support
  • 24/7 Quality Support (correct)
  • 24/6 Quality Support

    • What is the pass rate guaranteed by Exambible?

    <p>100%</p> Signup and view all the answers

    What is the unique guarantee offered by Exambible?

    <p>Full refund and a free exam of your claim</p> Signup and view all the answers

    What year was Exambible founded?

    <p>1998</p> Signup and view all the answers

    What type of certifications does Exambible provide practice exams for?

    <p>Multiple IT certifications, including Cisco, CCSE, and CompTIA</p> Signup and view all the answers

    What is the main benefit of using Exambible's services?

    <p>Gaining profound understanding of the certificates</p> Signup and view all the answers

    What is the purpose of the services Create Incident, Password Reset, and Report outage in the Service Catalog?

    <p>They direct the user to a record producer</p> Signup and view all the answers

    What is used to control Application and Module access?

    <p>Roles</p> Signup and view all the answers

    What is the Import Set Table?

    <p>A staging area for imported records</p> Signup and view all the answers

    What is a characteristic of importing data into ServiceNow?

    <p>An existing Transform Map can be used multiple times on the same import set</p> Signup and view all the answers

    How are Workflows moved between instances?

    <p>Workflows are moved using Update Sets</p> Signup and view all the answers

    What components are linked to from the baseline Service Catalog homepage?

    <p>Record Producers, Order Guides, and Catalog Items</p> Signup and view all the answers

    Which of the following is not a characteristic of importing data into ServiceNow?

    <p>Data can be imported directly into a target table</p> Signup and view all the answers

    What determines the relationships between tables in ServiceNow?

    <p>Transform Maps</p> Signup and view all the answers

    What is a characteristic of a Service Catalog?

    <p>It includes Order Guides, Exchange Rates, and Catalog Items</p> Signup and view all the answers

    What is the purpose of the Sequence field in a Service Catalog Item?

    <p>To control the display sequence</p> Signup and view all the answers

    What actions can a user select from the User menu? (Choose three.)

    <p>Log Out ServiceNow, Elevate Roles, Impersonate Users</p> Signup and view all the answers

    What is a recommendation from ServiceNow about Update Sets?

    <p>Avoid using the Default Update set as an Update Set for moving customizations from instance to instance</p> Signup and view all the answers

    What is a characteristic of Service Catalog variables?

    <p>They can be used in multiple Service Catalog items</p> Signup and view all the answers

    What is the purpose of Order Guides in a Service Catalog?

    <p>To guide users through a series of questions to determine the correct Catalog Item</p> Signup and view all the answers

    What is the purpose of Catalog Items in a Service Catalog?

    <p>To represent a specific item or service offered by the organization</p> Signup and view all the answers

    What is the purpose of Interceptors in a Service Catalog?

    <p>To intercept and validate user input before submitting a request</p> Signup and view all the answers

    What is the purpose of a Related List?

    <p>To present related records</p> Signup and view all the answers

    Which of the following is NOT a valid ServiceNow User Authentication Method?

    <p>XML feed</p> Signup and view all the answers

    Which section of the ServiceNow UI allows you to perform a global search?

    <p>Banner frame</p> Signup and view all the answers

    What would NOT appear in the Application Navigator if 'service' is typed into the filter field?

    <p>Incident &gt; Assigned to me</p> Signup and view all the answers

    How is a group defined in ServiceNow?

    <p>A group is one record stored in the Group table</p> Signup and view all the answers

    Which of the following is NOT a way to generate an Event in ServiceNow?

    <p>Knowledge article creation</p> Signup and view all the answers

    What is the organization of data in a table described as?

    <p>A column is one field and a record is one row</p> Signup and view all the answers

    Which of the following is a purpose of a Record Producer?

    <p>To create a new record</p> Signup and view all the answers

    What is a record in the context of ServiceNow?

    <p>One set of fields</p> Signup and view all the answers

    What is the primary purpose of System Import Sets?

    <p>To load data into ServiceNow</p> Signup and view all the answers

    What type of changes are captured in an Update Set?

    <p>Changes made to tables, forms, views, and fields</p> Signup and view all the answers

    What is the purpose of a UI Policy?

    <p>To make fields read-only, mandatory, or hidden</p> Signup and view all the answers

    What is the purpose of a Data Policy?

    <p>To enforce data consistency</p> Signup and view all the answers

    What are the three components of a filter condition?

    <p>Field, Operator, and Value</p> Signup and view all the answers

    What is a client in the context of ServiceNow?

    <p>An application or system that accesses a remote service or another computer system</p> Signup and view all the answers

    What is true about Business Rules in ServiceNow?

    <p>They are not used to enforce mandatory data on a form</p> Signup and view all the answers

    Study Notes

    ServiceNow Certified System Administrator (CSA) Exam

    • Exambible is a company that provides high-quality IT exam practice study materials, including Cisco CCNA, CCDA, CCNP, CCIE, Checkpoint CCSE, and CompTIA A+ certification practice exams.
    • Exambible guarantees that candidates will not only pass any IT exam at the first attempt but also gain a profound understanding of the certificates they have obtained.

    Service Catalog

    • A Service Catalog may include components such as Order Guides, Catalog Items, and Interceptors.
    • The display sequence is controlled in a Service Catalog Item using the Sequence field in the Catalog Item form.
    • From the User menu, users can select actions such as Log Out ServiceNow, Elevate Roles, and Impersonate Users.

    Update Sets

    • ServiceNow recommends avoiding the use of the Default Update set as an Update Set for moving customizations from instance to instance.
    • Update Sets are used to move Workflows between instances.

    Service Catalog Variables

    • Service Catalog variables can only be used in Record Producers.
    • Service Catalog variables can be used in Order Guides.

    Permissions and Access Control

    • Roles are used to control Application and Module access.
    • Access Control Rules are used to control access to certain areas of the system.

    Import Sets

    • The Import Set Table is a staging area for imported records.
    • An existing Transform Map can be used multiple times on the same import set.

    Workflows

    • Workflows are moved between instances using Update Sets.
    • Events can be generated using Business Rules or Workflows.

    User Interface and Navigation

    • The baseline Service Catalog homepage contains links to components such as Record Producers, Order Guides, and Catalog Items.
    • The Application Navigator allows you to perform a global search.
    • The Banner frame is the section of the ServiceNow UI that allows you to perform a global search.

    Groups and User Authentication

    • A group is one record stored in the Group [sys_user_group] table.
    • Valid Service Now User Authentication Methods include Local database, LDAP, and SSO.

    Data and Tables

    • A column is one field and a record is one row.
    • The primary application used to load data into ServiceNow is System Import Sets.

    Update Sets and Data Policies

    • An Update Set captures changes made to tables, forms, views, and fields.
    • Data Policies enforce data consistency.

    UI Policies

    • UI Policies can make fields read-only, mandatory, or hidden.
    • States that you can make a field on a form using UI Policy include read-only, mandatory, and hidden.

    Filters and Conditions

    • The three components of a filter condition are Field, Operator, and Value.
    • UI Policies can enforce mandatory data on a form.

    Client and Server

    • A client is an application or system that accesses a remote service or another computer system, known as a server.

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