10 Questions
If you experience performance issues with Alma, it is not necessary to report them to the Ex Libris support team.
False
To report Alma performance issues, you should start a Performance Tracking Session from the Alma help menu.
True
When reporting Alma performance issues, you should download the Performance Tracking File and attach it to the case in the Support Portal.
True
The Performance Tracking File contains technical information related to page details and session parameters.
True
Opening a support case for Alma performance issues does not require providing detailed information about the issue and related workflow.
False
The Performance Tracking File is not encrypted for security purposes.
False
Alma users should not reproduce the performance issue when starting a Performance Tracking Session.
False
Alma users can start a Performance Tracking Session by selecting a button in the browser.
False
Providing identifiers related to items or records involved is not necessary when opening a support case for Alma performance issues.
False
Alma users should only provide general information about the date and time of the performance issue when reporting it.
False
Study Notes
Performance Issues
Performance issues can be a common challenge for various systems, including the Alma library management system. If you experience performance issues with Alma, it is essential to report them to the Ex Libris support team to assist in identifying and resolving the problem.
Alma Performance Tracking
To report Alma performance issues, follow these steps:
-
Start Performance Tracking Session:
- Select the Alma help menu ().
- Start Performance Tracking Session.
- Reproduce the performance issue.
- When completed, select Alma help menu ().
- Stop Performance Tracking Session and Generate File.
-
Download the Performance Tracking File:
- Access the download icon () in your browser.
- Open a case in the Support Portal.
- Attach the Performance Tracking File to the case.
Additional Information and Workflow
When opening a support case, provide detailed information about the performance issue and the workflow that led up to it. This includes the date, time, and location where the issue occurred, any identifiers related to items or records involved, any additional information, and specific users affected.
Ex Libris Performance Tracking File
The performance tracking file contains technical information on the page, parameters, and session details, which can help the Ex Libris support team and engineers resolve the issue. The file is encrypted for security purposes.
Database Performance Issues
Common database performance issues include inefficient queries, lack of indexing, and misuse of data types. Load testing is a solution to identify these issues before they reach production. LoadNinja, for example, enables real browser instances for accurate performance results.
Performance Improvement Plan
If you are facing performance issues, consider creating a performance improvement plan. This document outlines expectations, resources, and a timeline for improvement. It is essential to document specific examples of performance issues to provide a clear understanding of the problem.
Learn how to report performance issues with the Alma library management system by starting a performance tracking session and providing detailed information when opening a support case. Explore common database performance issues and the importance of creating a performance improvement plan.
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