Podcast
Questions and Answers
What should you do if a client is complaining too much?
What should you do if a client is complaining too much?
- Offer them a discount coupon
- Address their problem (correct)
- Ignore their complaints
- Compare your salon to competitors
What does it mean if a customer does not respond to your calls, emails, or text messages?
What does it mean if a customer does not respond to your calls, emails, or text messages?
- They missed your messages
- They are satisfied with your services
- They are dissatisfied with you (correct)
- They are too busy to respond
What does it indicate if a customer stops responding to your promotional emails?
What does it indicate if a customer stops responding to your promotional emails?
- They are interested in trying a new salon
- They are unaware of the discounts
- They are happy with your services
- They are no longer interested in discounts (correct)
Why should alarm bells start ringing if a client starts praising another salon?
Why should alarm bells start ringing if a client starts praising another salon?
What can happen if you don't address the complaints of unhappy clients?
What can happen if you don't address the complaints of unhappy clients?
What is a common sign that a customer is dissatisfied and may need special attention?
What is a common sign that a customer is dissatisfied and may need special attention?
Why is it important to address the problems of customers who voice their opinions?
Why is it important to address the problems of customers who voice their opinions?
What is a potential consequence of neglecting customers who stop responding to discount coupons?
What is a potential consequence of neglecting customers who stop responding to discount coupons?
When should alarm bells start ringing for a salon owner based on the text?
When should alarm bells start ringing for a salon owner based on the text?
How many people might an unhappy client tell about their bad experiences if not dealt with properly?
How many people might an unhappy client tell about their bad experiences if not dealt with properly?
Flashcards are hidden until you start studying
