14 Questions
What is dispatched to all addresses reporting alarm bells ringing where there is no LOI information indicating fire alarm testing or maintenance?
A First Alarm response
What is confirmed by the responding District Chief before dispatching a single emergency vehicle?
A fire alarm system fault
What is the maximum timeframe for continuing the single emergency vehicle dispatch?
The end of the Operations Division shift
Who updates the communications centre regarding the known fault in the fire alarm system?
The Operations Captain
What happens if the known fault can no longer be confirmed at the scene?
A First Alarm response is dispatched to any subsequent responses to the address
What information is used to determine if a First Alarm response is dispatched to an address reporting alarm bells ringing?
CAD LOI information
Who can contact the communications centre to request a downgrade of the First Alarm response?
On site building manager, security, or the company performing maintenance/testing
What must the call taker confirm before downgrading the response?
The information related to the dispatched incident and the homeowner/building manager's name
What happens to the responding crews when further information identifies a false alarm?
One apparatus continues to respond in emergency mode
What must apparatus do before clearing from their response to the incident?
Get clearance from the communications centre
What is the purpose of the radio transmission sent by the communications centre?
To inform responding apparatus of the false alarm and provide clearance
What happens when the communications centre is contacted by building management or the company performing fire alarm testing/maintenance, prior to dispatching the First Alarm response?
The response is downgraded to a single emergency vehicle response
What is the purpose of the GTAC in relation to the incident response?
To update the status of the incident
Why must the communications centre confirm the information related to the dispatched incident?
To ensure prior notification of Fire Alarm Testing/Maintenance has been reported and entered in CAD
Study Notes
Fire Alarm System Response Protocol
- First Alarm response will be dispatched to all addresses reporting alarm bells ringing where there is no LOI information indicating fire alarm testing or maintenance.
Known Fault in Fire Alarm System
- If a fault in the fire alarm system is confirmed, a single emergency vehicle will be dispatched to the address for subsequent reports of alarm bells ringing, following verification by the call taker that no smoke, flames, or odours are present.
- The Operations District Chief will provide the communications centre with the timeframe for continuing the single emergency vehicle dispatch, with a maximum time being the end of the Operations Division shift.
- If a single emergency vehicle is dispatched, the Operations Captain will update the communications centre regarding the known fault in the fire alarm system.
Cancellation of Responding Emergency Vehicles
- A First Alarm response will be dispatched to all addresses reporting alarm bells ringing where there is no CAD LOI information indicating fire alarm system testing or maintenance.
- The communications centre may be contacted for downgrading by the on-site building manager, security, company performing maintenance or testing, or homeowner (in residential dwellings).
- To downgrade, the call taker must confirm the incident information, name of the person reporting, and the company performing maintenance or testing.
- If a false alarm is confirmed, the updated information will be relayed to responding crews, and one apparatus will continue to respond in emergency mode.
Cancellation of Response Prior to Leaving the Fire Station
- If the communications centre is contacted by building management or the company performing fire alarm testing/maintenance, reporting a false alarm, and a First Alarm response is selected but not yet dispatched, the response may be downgraded to a single emergency vehicle response.
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