ESM Week 3
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Questions and Answers

Which of the following is true?

  • User passwords stored in databases should be encrypted
  • "The solution should be online 99% of the time" is a good SLA statement (correct)
  • An Azure virtual machine is a Moodle image
  • The CIO should be contacted upon receiving any requests from end users
  • Quality could be classified into categories such as

  • Fast app response time
  • Dissatisfies & Delighters (correct)
  • Good camera
  • None of the above
  • Choose the correct statements

  • Improving performance attributes has no effect on satisfaction
  • Failing to deliver excitement attributes leads to dissatisfaction
  • Delivering threshold attributes is not going to increase customer satisfaction much (correct)
  • None of the above
  • Which of the following are quality drivers of the Moodle app?

    <p>B &amp; C</p> Signup and view all the answers

    What do we measure in monitoring?

    <p>A + B + CPU utilisation</p> Signup and view all the answers

    [Monitoring] End users could be interested in

    <p>Response time</p> Signup and view all the answers

    [Monitoring] Notification should be sent when

    <p>A &amp; B</p> Signup and view all the answers

    [Monitoring] Choose the correct statement

    <p>An application crashed, then recovered: it's an amber notification</p> Signup and view all the answers

    [Support role] Choose the correct statements about the role of support:

    <p>B &amp; C</p> Signup and view all the answers

    Study Notes

    Quality Classification

    • Quality can be classified into categories

    Quality Drivers of Moodle App

    • There are specific quality drivers of the Moodle app

    Monitoring

    • In monitoring, we measure the quality of the system
    • End users are interested in monitoring to ensure the system meets their needs
    • Notifications should be sent when there are issues or errors in the system

    Support Role

    • The support role involves specific responsibilities and tasks

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