9 Questions
Which of the following is true?
"The solution should be online 99% of the time" is a good SLA statement
Quality could be classified into categories such as
Dissatisfies & Delighters
Choose the correct statements
Delivering threshold attributes is not going to increase customer satisfaction much
Which of the following are quality drivers of the Moodle app?
B & C
What do we measure in monitoring?
A + B + CPU utilisation
[Monitoring] End users could be interested in
Response time
[Monitoring] Notification should be sent when
A & B
[Monitoring] Choose the correct statement
An application crashed, then recovered: it's an amber notification
[Support role] Choose the correct statements about the role of support:
B & C
Study Notes
Quality Classification
- Quality can be classified into categories
Quality Drivers of Moodle App
- There are specific quality drivers of the Moodle app
Monitoring
- In monitoring, we measure the quality of the system
- End users are interested in monitoring to ensure the system meets their needs
- Notifications should be sent when there are issues or errors in the system
Support Role
- The support role involves specific responsibilities and tasks
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