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Questions and Answers

Which of the following companies is associated with online auctions?

Skype

Priceline.com

Verisign

eBay (correct)

What is an advantage of electronic and mobile commerce?

It reduces customer service

It reduces the gap between rich and poor countries (correct)

It increases costs and human data-entry errors

It reduces the speed of goods and information flow

What is an application of mobile commerce?

Banking

Stock trading

Information services

All of the above (correct)

What is a characteristic of successful m-commerce applications?

They suit local conditions and people's habits and preferences Signup and view all the answers

What is an advantage of electronic commerce?

It increases speed and accuracy Signup and view all the answers

What is a feature of m-commerce devices?

They are ideal for accessing personal information and receiving targeted messages Signup and view all the answers

What is a characteristic of online auctions?

There are hundreds of online auction sites Signup and view all the answers

What is a benefit of electronic commerce?

It improves customer service Signup and view all the answers

What is a characteristic of interactive whiteboards?

They can display contents from another location Signup and view all the answers

What is a wiki used for?

To share knowledge with authorized users Signup and view all the answers

What is an example of a Virtual World (MMOG)?

Second Life (SL) Signup and view all the answers

What is a characteristic of Virtual Worlds (MMOGs)?

They are used for business meetings and communication Signup and view all the answers

What is a blog?

An online diary used by individuals Signup and view all the answers

What is another way of delivering information to stakeholders?

Podcasts Signup and view all the answers

What is a use of IM windows?

For customer service and support Signup and view all the answers

What happens to an IM window when an operator responds?

It flashes when an operator responds Signup and view all the answers

What is the primary function of an electronic storefront?

To sell products directly to consumers through electronic means Signup and view all the answers

What is the main goal of market segmentation in electronic marketing?

To target specific customers with customized advertisements Signup and view all the answers

What is the primary benefit of technology-enabled relationship management?

Improved customer relationship through customized interactions Signup and view all the answers

What is the primary function of an electronic exchange in manufacturing?

To trade market information and goods Signup and view all the answers

What is the primary benefit of moving supply chain operations onto the Internet?

Increased profitability and improved customer service Signup and view all the answers

What is the primary function of a cybermall?

To offer many products and services at one Internet location Signup and view all the answers

What is the primary function of online stock trading?

To offer online research and analysis tools Signup and view all the answers

What is the main idea behind Tangible Media?

Incorporating computing power and digital information into everyday objects Signup and view all the answers

What is the main goal of a virtual pet in Information Systems?

To get the user to feel a sense of responsibility for the system Signup and view all the answers

What type of service is transforming life in third world countries?

Smart card services Signup and view all the answers

What is an example of a physical icon, also known as a Phicon?

A way of representing data, similar to a computer file Signup and view all the answers

What is Computer Supported Cooperative Work (CSCW)?

Technologies that allow groups of people to work together Signup and view all the answers

What is the benefit of using instant messaging (IM) in companies?

Alternative to a phone call to a call centre Signup and view all the answers

What is a potential application of videoconferencing?

Holding a global meeting without having to travel Signup and view all the answers

What is the main idea behind personal robotics?

Using robotics in everyday lives Signup and view all the answers

What term is used to describe the incorporation of computing power into a range of existing objects and the creation of new objects that exploit computing power?

Pervasive Computing Signup and view all the answers

What technology allows users to access information on the move?

Mobile Internet Access Signup and view all the answers

What is a form of e-money?

All of the above Signup and view all the answers

What is an example of wearable technology?

Apple watches Signup and view all the answers

What is a characteristic of Pervasive Computing?

Computing power is incorporated into existing objects Signup and view all the answers

What is the term used to describe computing technology worn on the body?

Wearable Computing Signup and view all the answers

What is an example of a device that can make use of wi-fi on the move?

All of the above Signup and view all the answers

What is a benefit of mobile devices and pervasive computing?

Employees can access information from anywhere Signup and view all the answers

Study Notes

Electronic Bill Presentment

Electronic bill presentment is used in various applications, including online auctions, mobile commerce, and electronic commerce.

Auctions

eBay is a prominent example of an online auction site, but it has faced customer complaints regarding increased fees and problems with unscrupulous buyers.
eBay is constantly trying to expand and improve its services, including the acquisition of Skype and Verisign.
There are hundreds of other online auction sites, such as Priceline.com.

Mobile Commerce (M-Commerce)

M-commerce devices are ideal for accessing personal information and receiving targeted messages.
Companies can establish one-to-one marketing relationships with individual consumers through m-commerce.
The most successful m-commerce applications are those that suit local conditions and people's habits and preferences.
Examples of m-commerce applications include banking, stock trading, information services, retail, and advertisements.

Advantages of Electronic and Mobile Commerce

Global reach: helps reduce the gap between rich and poor countries.
Reduces costs: increases speed and accuracy.
Speeds the flow of goods and information.
Increases accuracy: eliminates human data-entry error.
Improves customer service: provides information about delivery status and ability to meet customer demand.

Electronic and Mobile Commerce Applications

Many B2B, B2C, C2C, and m-commerce applications are being used in various industries, including retail and wholesale, manufacturing, marketing, investment, and finance.

Retail and Wholesale

Electronic retailing (e-tailing) involves direct sales from businesses to consumers through electronic storefronts.
Electronic storefronts are designed around an electronic catalogue and shopping cart model.
Cybermalls are single Web sites that offer many products and services at one Internet location.
Manufacturing, repair, and operations (MRO) goods and services are also sold online.

Manufacturing

Many manufacturers move their supply chain operations onto the Internet to raise profitability and improve customer service.
Electronic exchange is an electronic forum where manufacturers, suppliers, and competitors buy and sell goods, trade market information, and run back-office operations.

Marketing

Market segmentation involves identifying specific markets to target with advertising messages.
Technology-enabled relationship management uses detailed information about a customer's behavior, preferences, needs, and buying patterns to customize the entire relationship with that customer.

Investment and Finance

Online stock trading allows for online research and analysis.
Online banking enables customers to check account balances, transfer money, pay bills, and more.

Interactive Whiteboards

Interactive whiteboards are a combination of a whiteboard and a PC.
What is written on one whiteboard can appear on another in another location.
The contents of the whiteboard can be printed, and an animation of what has been written can be saved.

Wikis

A wiki is a web page that can be edited by any authorized user.
Wikis are a good way of sharing knowledge and are used by many research organizations and businesses.
Wikipedia is a famous example of a wiki.

Virtual Worlds (MMOGs)

Virtual Worlds, or Massively Multiplayer Online Games (MMOGs), are online environments where users can interact with each other.
An example is Second Life (SL), which is being used by some businesses to hold meetings.
Communication in Virtual Worlds is mostly by text, but voice has recently been introduced.
Virtual Worlds may become the dominant means of accessing information over the Internet in the future.

Blogs and Podcasts

A blog or weblog is an online diary used by people to document their daily experiences.
Blogs are also used by businesses as a promotional tool.
A podcast is an audio broadcast over the Internet, which is another way of delivering information to stakeholders.
Podcasts are convenient and similar services are transforming life in third-world countries where citizens have limited access to bank accounts.

Tangible Media

Tangible Media involves incorporating computing power and/or digital information into everyday objects.
An example is a Phicon, which is a physical icon representing data.
The technology is ready, but what is needed is a 'killer application' to bring it into the mainstream.

Personal Robotics

Science Fiction has long been fascinated by the use of robotics in our everyday lives.
The technology is not yet ready for widespread use, although examples can be found, such as the Roomba vacuum cleaner and robotic pets/toys.

Virtual Pets

The goal of a virtual pet is to get the user to feel a sense of responsibility for the system.
Developers have experimented with injecting personality into more serious applications with mixed success.

Computer Supported Cooperative Work (CSCW)

CSCW refers to technologies that allow groups of people to work together.
Individuals can be co-located or separated, and work can be synchronous or asynchronous.
Technologies to facilitate CSCW include videoconferencing, messaging, interactive whiteboards, wikis, and Virtual Worlds (MMOGs).

Videoconferencing

Videoconferencing is a simultaneous communication between two or more parties who are physically separated, where they can both see and hear each other.
A potential application is to hold a global meeting without having to travel.
Visual cues can be transmitted, but discipline is needed to ensure effective communication.

Messaging

Messaging technology includes email, instant messaging, and web-based chat rooms.
Instant messaging is being used by many companies as an alternative to phone calls to a call center.
Many people prefer waiting for a response to an IM request than waiting in a phone queue.

Pervasive Computing

The term 'computing' no longer refers to a PC on a desktop.
Mobile devices are allowing employees to access information from anywhere, and customers are interacting with businesses in new ways.
Teams can work together efficiently and effectively, without ever having to meet, using a range of technologies.
E-commerce and m-commerce can be used in many innovative ways to improve the operation of an organization.

Mobile Internet Access

Mobile Internet access is central to being able to access information 'on the move'.
Wi-fi and General Packet Radio Service (GPRS) are common approaches to mobile Internet access.
Both technologies can be used on a wide range of devices, including laptops, pocket PCs, and mobile phones.

Mobile Devices

The number of devices that can make use of wi-fi on the move is growing.
Examples of mobile devices include smartphones, tablets, laptops, notebooks, smart watches, and smart glasses.

Wearable Technology

Wearable technology, or wearable computing, refers to computing technology worn on the body.
The technology is ready, but what is needed is a 'killer application' to bring it to a mainstream audience.
Examples of wearable technology include the Kitty Project, Google glasses, and Apple watches.

E-Money

E-Money refers to the transfer of funds electronically rather than by physical coins and notes.
E-Money can be implemented in various ways, including credit and debit cards, mobile phone accounts, and LUUP service.

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