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Identifying and Addressing Morale Issues in Organizations

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Questions and Answers

Why did some officers in the department feel that morale wasn't recognized as a problem by top management?

Top management saw the problem but didn't actively acknowledge it (correct)
Top management believed morale would improve on its own
Top management was unaware of the morale issue
Top management didn't think morale was important

What was the result of not addressing an issue that was hurting morale in the past?

The issue had no impact on morale
The issue became more difficult to resolve (correct)
The issue was resolved quickly
The issue went away on its own

What was the cause of bottlenecks in the flow of reports through the automated report writing system?

The new technology policy mandating the use of a new software system (correct)
Experienced officers leaving for other agencies
Illogical disciplinary practices
Lack of adequate staffing

What is one of the key steps in dealing with low morale in an organization?

Measuring officer morale to increase it (D) Signup and view all the answers

What is the importance of addressing morale issues promptly?

It helps in avoiding insidious problems (C) Signup and view all the answers

What does the text suggest about leadership in dealing with low morale?

Leaders should demand shared sacrifice from their managers (A) Signup and view all the answers

What is the definition of morale?

The capacity of a group of people to pull together persistently and consistently in pursuit of a common purpose. (C) Signup and view all the answers

What is one of the effects of high morale in an organization, according to mindtools.com?

Higher productivity and staff engagement. (B) Signup and view all the answers

How does a pernicious morale problem manifest itself in the workplace?

Decreased productivity and lack of commitment to organizational goals. (B) Signup and view all the answers

What is one way to deal with morale issues, as suggested in the text?

Regularly measure morale and employee satisfaction. (B) Signup and view all the answers

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