Podcast Beta
Questions and Answers
Process excellence incorporates the following key elements: customer focus, scientific approach, and ______
teamwork
Managers acknowledge that there are serious problems with management by results and are seeking a ______ alternative
better
Process excellence is a management approach that emphasizes on achieving high levels of ______
quality
Process excellence attributes at least 85% of an organization's failure to ______ controlled systems
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The scientific approach combines system thinking with data analysis to understand work processes that deliver what ______ need
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The focus of process excellence is on rigorous improvement of every ______, not on blaming individuals
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Process excellence emphasizes achieving high levels of _______
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Dr Juan and Dr Deming attribute at least 85% of an organization's failure to _______ controlled systems
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The focus of process excellence is on constant and rigorous improvement of every ______, not on blaming individual employees
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