United Core4 Program Service Standards

Questions and Answers

What does SAFE stand for in the United Core4 program?

We develop trust by being reliable.

We protect ourselves, each other and our customers from any harm. (correct)

We create excellence in our operations.

We show that United appreciates everyone.

What are the three main points to remember to create a safe culture?

I will do my part to create a safe culture in the workplace, I will always put safety first by my actions, I will voice all safety concerns.

What are the three key qualities to remember to be CARING?

I am approachable, I am mindful and compassionate of everyone's needs, I go above and beyond to deliver an excellent experience.

What are the two main points to remember to be DEPENDABLE?

<p>I will be accountable for goals, objectives, and vision of my company, I will follow through on my commitments in a timely manner.</p> Signup and view all the answers

What is the main point to remember to be EFFICIENT?

<p>I do my job effectively to make a positive impact for all.</p> Signup and view all the answers

Study Notes

United Core4 Program Overview

The United Core4 program emphasizes four key service standards: SAFE, CARING, DEPENDABLE, and EFFICIENT.

SAFE

Protection of self, others, and customers from harm is paramount.
Three main points to remember:
- Contribute to a safe workplace culture.
- Prioritize safety in all actions.
- Communicate any safety concerns.

CARING

Demonstrates appreciation through a welcoming, kind, and compassionate approach.
Three key attributes to embody:
- Be approachable to others.
- Show mindfulness and compassion for everyone's needs.
- Strive to exceed expectations for excellent customer experiences.

DEPENDABLE

Building trust through reliability and consistent performance quality is essential.
Main responsibilities include:
- Be accountable for company goals, objectives, and vision.
- Follow through on commitments promptly.

EFFICIENT

Excellence is achieved by being organized and effective in all tasks.
Focus on executing tasks effectively to create a positive impact for all stakeholders.

Description

This quiz focuses on the service standards of the United Core4 program. It covers key principles such as safety, caring, dependability, and efficiency that guide employees in providing excellent customer service. Test your knowledge on these critical values and how they impact the workplace.