Understanding Systems: Inputs, Processes, and Performance

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Questions and Answers

Which of the following is the BEST example of a system, as defined in the text?

  • An automatic car wash that cleans cars using water, soap, and processes. (correct)
  • A group of people with no common goals.
  • A collection of random objects on a table.
  • A single, isolated component performing a task independently.

Efficiency in a system is solely determined by the quantity of output, regardless of the input consumed.

False (B)

In the context of systems, what role does feedback play?

Feedback is used to make changes to input or processing activities.

A system's __________ is a measure of the extent to which it achieves its goals.

<p>effectiveness</p>
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Match the following terms with their definitions:

<p>Input = Gathering and capturing data. Processing = Converting or transforming input into useful outputs. Output = Producing useful information in the form of documents and reports. Storage = Keeping data and information available for future use.</p>
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Which of the following is NOT a typical component of an information system?

<p>Component isolation. (A)</p>
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The terms 'information' and 'data' should always be strictly differentiated, with 'data' referring only to unprocessed facts.

<p>False (B)</p>
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What is a system performance standard, and why is it important?

<p>A system performance standard is a specific objective of the system. It is important because it provides a benchmark for measuring and evaluating system performance.</p>
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In the context of information systems, __________ involves keeping data and information available for future use, including output.

<p>storage</p>
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Match the following examples with the system component they represent:

<p>Employee hours worked = Input Calculating net pay = Processing Employee paychecks = Output Checking if hours are within a valid range = Feedback</p>
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What is the primary purpose of the feedback mechanism in an information system?

<p>To help organizations achieve their goals. (D)</p>
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Forecasting in information systems is only used to react to current problems, not to proactively avoid future ones.

<p>False (B)</p>
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Define 'information' according to Claude Shannon's perspective, and explain how it differs from the definition used in business information systems.

<p>Shannon defined information as that which reduces uncertainty. In business information systems, information is more broadly defined as a collection of facts.</p>
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In a payroll application, converting the number of hours each employee worked into net pay represents the __________ stage of information processing.

<p>processing</p>
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Match the following actions with the type of system performance evaluation they represent:

<p>Calculating the actual profits versus the target profits for the year = Effectiveness Measuring the energy produced by a motor versus the energy consumed = Efficiency Comparing defective parts produced to the set standard of 1% = System Performance Standard</p>
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Which of the following best describes the relationship between inputs and outputs in a system?

<p>Outputs are transformed from inputs through processing mechanisms. (C)</p>
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A high percentage of defective parts always indicates a highly ineffective system.

<p>True (A)</p>
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How can output from one system serve as input for another? Provide an example.

<p>Output from one system can be used as input to another to create a chain where information is utilized across systems. For instance, output from a system that processes sales orders can be used as input to a customer billing system.</p>
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__________ is defined as that which reduces uncertainty.

<p>information</p>
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Match the following concepts to their correct examples:

<p>Tangible Input = Dirty car Intangible Input = Skill Processing mechanism = Liquid Sprayers Output = Clean Car</p>
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What is the formula for calculating effectiveness?

<p>Goals achieved / Stated goals (B)</p>
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The 'processing' stage in an information system only involves calculations and does not include comparing data or storing it for future use.

<p>False (B)</p>
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Explain the difference between a reactive and a proactive approach to feedback in a computer system. Provide an example of proactive feedback.

<p>A reactive approach responds to current issues, while a proactive approach predicts future events. Forecasting future sales and ordering more inventory before a shortage occurs is an example of proactive feedback.</p>
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System performance can be measured using __________, which is a measure of of what is produced divided by what is consumed.

<p>efficiency</p>
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Match the stages in an information system to their corresponding examples in a university grading system:

<p>Input = Instructors submitting student grades Processing = Compiling a summary of grades for the semester Output = Sending the grade summary to the students</p>
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Flashcards

System

A set of elements interacting to achieve goals, with inputs, processing, outputs, and feedback.

System Inputs

Materials, energy, skill, and knowledge needed to operate a system.

Processing Mechanism

The process of converting inputs into outputs within a system.

System Output

The result of a system's processing of inputs.

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Feedback Mechanism

Assessment of system output, used to adjust inputs or processes.

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Efficiency

Output produced, divided by what is consumed.

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Effectiveness

Extent to which a system achieves its goals.

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System Performance Standard

A specific objective or target for a system's performance.

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Information (Shannon's definition)

That which reduces uncertainty.

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Information

A collection of facts.

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Data (Philosophical definition)

Variation.

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Information System (IS)

A set of components that collect, manipulate, store, and disseminate information.

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Input (in IS)

Gathering and capturing data for processing.

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Processing (in IS)

Converting input into useful outputs.

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Storage (in IS)

Keeping data and information available for future use.

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Output (in IS)

Producing useful information in the form of documents and reports.

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Feedback (in IS)

Information used to make changes to input or processing activities.

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Forecasting

Predicting future events to avoid problems.

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Study Notes

  • A system is a set of elements which interact to accomplish goals.
  • The elements and the relationships between them determine how the system works.
  • Systems contain inputs, processing mechanisms, outputs, and feedback.
  • A system processes the input to create the output.
  • Tangible inputs for an automatic car wash include a dirty car, water, and cleaning ingredients.
  • Intangible inputs for an automatic car wash also include time, energy, skill, and knowledge.
  • Processing mechanisms in a car wash involve selecting a cleaning option and communicating it to the operator.
  • System elements like liquid sprayers, foaming brushes, and air dryers interact to clean the car.
  • A feedback mechanism in a car wash system is the assessment of how clean the car is.

System Performance

  • System performance can be measured in terms of efficiency and effectiveness.
  • Efficiency is a measure of output divided by input.
  • The efficiency of a motor is the energy produced divided by the energy consumed.
  • Effectiveness is a measure of the extent to which a system achieves its goals.
  • Effectiveness is goals achieved divided by total stated goals.
  • Evaluating system performance requires using performance standards.
  • A system performance standard is a specific objective of the system.
  • System performance is measured and compared with the standard after establishment.
  • Variances from the standard determine system performance.

Information

  • Information reduces uncertainty
  • Information is a collection of facts, taking forms like numbers, audio, visuals, text, images, and video clips.
  • Data: a variation.
  • The traditional view is that unprocessed facts are data, while processed facts are information.
  • Information and data are interchangeably defined as a collection of facts in various formats.

Information Systems

  • An information system (IS) is a set of interrelated components that collect, manipulate, store, and disseminate information and provide a feedback mechanism to meet an objective.
  • The feedback mechanism of information systems helps organizations achieve goals.
  • Input in information systems is the activity of gathering and capturing data.
  • Processing means converting or transforming input into useful outputs.
  • Processing can involve making calculations, comparing data, taking alternative actions, and storing data for future use.
  • Storage involves keeping data and information available for future use, including output.
  • Output involves producing useful information in the form of documents and reports.
  • Output from one system can become input for another.
  • Feedback is information from the system used to make changes to input or processing activities.
  • Feedback helps correct input data or change a process by identifying errors or problems.
  • Information systems check data ranges to ensure accuracy and provide feedback when data is out of range.
  • Feedback assists managers and decision-makers.
  • Computerized feedback systems can link suppliers and manufacturing plants.
  • A manager can use feedback to decide to order more wood from a supplier.
  • Computer systems can be proactive by predicting future events to avoid problems.
  • Forecasting estimates future sales and orders more inventory before shortages occur.
  • Forecasting predicts future events like the strength and path of hurricanes, stock-market values, and election outcomes.

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