10 Questions
What are the two key areas of personality that Bolton and Bolton identified in their research on social styles?
Assertiveness and expressiveness
In which quadrant of social styles does a person display a direct tone of voice, limited gestures, and strong eye contact?
Driver
Which quadrant of social styles is characterized by a friendly stance, softer tone of voice, and focus on harmony?
Amiable
What is the importance of understanding social styles?
To communicate more effectively with others
Which quadrant of social styles is characterized by fast talking, fast movement, and long sentences?
Expressive
What is the recommended resource for learning more about social styles?
"Social Styles at Work" by Bolton and Bolton
What can body language and voice tone reveal about a person's communication style?
Their social style
Which quadrant of social styles is task-focused and less assertive?
Expressive
Which quadrant of social styles is characterized by a monotone voice and a focus on detail?
Analytic
What leads to more success in communication?
Flexibility in communication style
Study Notes
- Social sales rely on the idea that people respond better to those who are most like them.
- Social styles are based on research by psychologists Bolton and Bolton, who identified two key areas of personality: assertiveness and expressiveness.
- Assertiveness is the ability to express one's point of view without harming others, while expressiveness refers to facial expressions, body language, and tone of voice.
- Combining assertiveness and expressiveness results in four quadrants, each with dominant personality preferences displayed through behavior.
- The driver quadrant is high in assertiveness and low in expressiveness, with a direct tone of voice, limited gestures, and strong eye contact.
- The expressive quadrant is high in both assertiveness and expressiveness, with fast talking, fast movement, and long sentences.
- The amiable quadrant is low in assertiveness and high in expressiveness, with a friendly stance, softer tone of voice, and focus on harmony.
- The analytic quadrant is low in both assertiveness and expressiveness, with no facial expression, a monotone voice, and a focus on detail.
- Understanding social styles can help communicate more effectively with others and achieve better results.
- Matching social styles with others can lead to more effective communication and better outcomes.
- Body language and voice tone can reveal communication style
- Assertive or expressive communication styles are important to identify
- Communication style can be categorized into four quadrants
- The four quadrants are red, blue, green, and yellow
- Red quadrant is task-focused and assertive
- Blue quadrant is task-focused and less assertive
- Green quadrant is people-focused and less assertive
- Yellow quadrant is people-focused and assertive
- The Bolton book "Social Styles at Work" is a recommended resource
- Flexibility in communication style leads to more success in communication.
Learn about the four quadrants of social styles: driver, expressive, amiable, and analytic, based on assertiveness and expressiveness. Discover how body language and voice tone can reveal communication style and how matching social styles with others can lead to better outcomes.
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