Understanding Quality System and Continuous Improvement
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Questions and Answers

What is the purpose of continuous quality improvement (CQI)?

  • To reward employees for achieving quality goals
  • To create a corporate quality culture
  • To assign responsibility for tracking and reporting results
  • To reduce time-consuming, low value-added activities (correct)

    • What is the primary goal of quality assurance (QA)?

  • To conduct ongoing training at a micro and macro level
  • To weed out employees who don't meet expectations
  • To provide incentives for employees
  • To establish and maintain set requirements for reliable products (correct)

    • What is the main focus of Step 4: Collect data in the given context?

  • Creating programs to acknowledge consistent quality work
  • Assigning responsibility for tracking and reporting results
  • Conducting ongoing training at a micro and macro level
  • Creating processes for monitoring work according to policies (correct)

    • What is the purpose of Step 6: Reward and recognize good performance?

    <p>To provide incentives for employees to provide quality products and services</p> Signup and view all the answers

    In which industry has continuous quality improvement (CQI) been adapted?

    <p>Manufacturing</p> Signup and view all the answers

    What is the main purpose of 5S in the workplace?

    <p>To increase productivity</p> Signup and view all the answers

    What does the PDCA cycle stand for in the context of continuous quality improvement?

    <p>Plan, Do, Check, Act</p> Signup and view all the answers

    Which of the following is NOT a step in the 5S process/procedure?

    <p>Schedule</p> Signup and view all the answers

    What can a company gain from implementing 5S in the workplace?

    <p>Improved safety</p> Signup and view all the answers

    What is the role of work instructions in a business operation?

    <p>To specify exactly what steps to follow to carry out an activity</p> Signup and view all the answers

    5S is a systematized approach to organize work areas, keep rules and standards, and maintain the discipline needed to do a good job.

    <p>True</p> Signup and view all the answers

    PDCA cycle stands for Plan, Do, Check, Act and is used for problem solving and continuous improvement.

    <p>True</p> Signup and view all the answers

    5S primarily focuses on identifying and eliminating all unnecessary items in the workplace.

    <p>True</p> Signup and view all the answers

    A work instruction contains detailed instructions that specify exactly what steps to follow to carry out an activity.

    <p>True</p> Signup and view all the answers

    The PDCA process approach is used to capture the appropriate information for productivity management and continuous quality improvement.

    <p>True</p> Signup and view all the answers

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