Understanding Human Error in Maintenance

<p>Choosing not to wear safety gear. (B)</p> Signup and view all the answers

<p>Human errors are more complex and unpredictable. (B)</p> Signup and view all the answers

<p>40,000 combinations (C)</p> Signup and view all the answers

<p>An unsafe act unintentionally committed. (D)</p> Signup and view all the answers

<p>Report them to management immediately. (B)</p> Signup and view all the answers

<p>Acute stress is a reaction to a specific event, whereas chronic stress persists over time. (B)</p> Signup and view all the answers

<p>Minor human errors are often overlooked while serious errors gain more attention. (A)</p> Signup and view all the answers

<p>To understand and minimize human errors through documentation. (B)</p> Signup and view all the answers

<p>They influence human performance and can either increase or decrease error probability. (B)</p> Signup and view all the answers

<p>High noise can lead to increased rates of errors. (A)</p> Signup and view all the answers

<p>Different individuals may exhibit various signs of stress. (B)</p> Signup and view all the answers

<p>To determine corrective actions based on those factors. (C)</p> Signup and view all the answers

<p>Stressors can be both short-term and long-term varying in their impact. (A)</p> Signup and view all the answers

<p>It represents the visible tip of a larger problem below the surface. (A)</p> Signup and view all the answers

<p>Corrective actions should be generic and applied uniformly. (D)</p> Signup and view all the answers

<p>The 12 most common causes of human error in maintenance (B)</p> Signup and view all the answers

<p>The failure of a group to work together towards a goal (D)</p> Signup and view all the answers

<p>Complacency leading to oversights (A)</p> Signup and view all the answers

<p>Failure to pay attention (B)</p> Signup and view all the answers

<p>Close deadlines for tasks (B)</p> Signup and view all the answers

<p>It can impair physical strength and mental ability (B)</p> Signup and view all the answers

<p>They are accepted work practices not formally documented. (D)</p> Signup and view all the answers

<p>They avoid communication about necessary issues. (D)</p> Signup and view all the answers

<p>Thoughts, noise, and outside interruptions (C)</p> Signup and view all the answers

<p>It is often compounded by communication failures. (D)</p> Signup and view all the answers

<p>By accepting distractions and finding coping strategies (D)</p> Signup and view all the answers

<p>It can lead to better performance. (B)</p> Signup and view all the answers

<p>Overconfidence leading to mistakes (C)</p> Signup and view all the answers

<p>Speak up about the resource issue (A)</p> Signup and view all the answers

A human action with unintended consequences that leads to an unsafe outcome.

A poor execution of a correct plan.

A faulty plan or strategy that leads to an error.

An intentional deviation from safety procedures, standards, or regulations.

A direct action by an individual that leads to an error.

Underlying factors within a system that contribute to an error.

A list of 12 common human error factors.

A systematic approach for investigating maintenance errors, helping to identify contributing factors and prevent future occurrences.

Stress caused by a short-term situation, such as a difficult repair that needs to be done quickly.

Stress caused by a long-term situation, such as a divorce or other personal problems.

The visible tip of an iceberg represents a serious error event, while the hidden base represents the multitude of daily minor errors that occur.

A process for investigating and analyzing maintenance errors, aiming to identify contributing factors and implement corrective actions.

Factors that can increase or decrease the likelihood of human error. They can be related to the environment, personal characteristics, or the task itself.

A documented description of an event, incident, or accident where a maintenance error was involved.

A contributing factor that is frequently found in human error investigations, often leading to communication problems and increased error rates.

The 12 most common causes of human error in maintenance, identified by Mr. Gordon Dupont at Transport Canada.

A failure in exchanging information effectively, leading to misunderstandings or missed details.

When individuals or groups fail to work together effectively toward a common goal, leading to inefficiency and potential errors.

The unspoken but widely accepted practices and procedures within an organization, often shaping the culture and influencing behavior.

The pressure to perform quickly or to meet deadlines, often leading to rushed decisions and potential errors.

A feeling of overconfidence and lack of awareness of potential risks, leading to carelessness and potential errors.

Lack of the necessary knowledge or skills to perform a task correctly, increasing the likelihood of errors.

Failure to pay attention to surroundings or crucial information required to perform a task safely and accurately.

Not having the necessary resources such as tools, manuals, or time to perform a task properly.

The hesitation to speak up about concerns or potential issues, leading to errors or unsafe practices.

A state of physical or mental exhaustion that can impair judgment, concentration, and reaction time, leading to errors.

A state of emotional and mental stress that can negatively impact decision-making and increase the likelihood of errors.

The ability to recognize and respond to situations that require action to prevent errors.

Any factor that distracts from completing the task at hand, leading to errors or incomplete actions.

A worker taking on multiple tasks at once, potentially compromising their attention to details, leading to errors.