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Questions and Answers

Data workers assist in administrative work such as secretaries

True (A)

Al of the following are examples of the technology dimension of business problems EXCEPT _______

  • aging hardware
  • outdated software
  • inadequate database capacity
  • outdated business processes (correct)

The entire process of translating software to different languages is called_________

  • outsourcing
  • scaling
  • service-oriented architecture
  • software localization. (correct)

A business model describes how a company produces, delivers, and sells a product or service to make profit

<p>True (A)</p> Signup and view all the answers

The four major enterprise applications are

<p>enterprise systems, SCMs, CRMs, and KMSs (A)</p> Signup and view all the answers

Which of the following systems would you expect to deliver integrated, personalized, business content through a Web portal interface?

<p>Executive Support Systems (B)</p> Signup and view all the answers

Which of the following business functions is responsible for identifying customers?

<p>Sales and Marketing (A)</p> Signup and view all the answers

You visited a website to renew your passport. The activity best describes:

<p>E-government (A)</p> Signup and view all the answers

Increase Sales and Optimize revenue are goals of Customer Relationship Management.

<p>True (A)</p> Signup and view all the answers

Senior Management is responsible for directing day to day activities of the business.

<p>False (B)</p> Signup and view all the answers

Which of the following is an example of a business using Information customer and supplier intimacy is:

<p>Mandarin Oriental Hote's Customer preference tracking system (A)</p> Signup and view all the answers

Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of:

<p>Improved decision-making (B)</p> Signup and view all the answers

Practices and technologies for minimizing impact on environment is called

<p>Green computing (B)</p> Signup and view all the answers

Client/Server Computing is a form of distributed computing

<p>True (A)</p> Signup and view all the answers

System that use external information as well from TPS and MIS is:

<p>DSS (A)</p> Signup and view all the answers

Video conferencing is a collaboration tool that supports remote, synchronous collaboration

<p>True (A)</p> Signup and view all the answers

Converting raw data into a more meaningful form is called

<p>Processing (D)</p> Signup and view all the answers

A business process describes how a company produces, delivers, and sells a product or service to create profit.

<p>False (B)</p> Signup and view all the answers

Using the internet to buy or sell goods is called e-commerce.

<p>True (A)</p> Signup and view all the answers

Which of the following would not be considered part of the implementation phase of problem solving?

<p>Evaluating a selection of software packages for implementing a new business process (A)</p> Signup and view all the answers

Flashcards

Data Workers

Individuals who assist in administrative tasks, such as secretaries.

Technology Dimension Exception

Outdated business processes.

Software Localization

The adaptation of software for use in different linguistic and regional markets.

Business Model

A depiction of how a company creates, delivers and sells products/services for profit.

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Four Major Enterprise Applications

Enterprise Systems, Supply Chain Management Systems (SCMs), Customer Relationship Management Systems (CRMs), and Knowledge Management Systems (KMSs).

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Executive Support Systems

Systems that deliver integrated, personalized business content via a Web portal interface.

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Sales and Marketing

The business function responsible for identifying and attracting customers.

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E-government

Interacting with government services online.

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CRM Goals

Enhancing sales and maximizing income are targets of customer connection management.

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Green Computing

Practices and technologies to minimize environmental impact.

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Client/Server Computing

A form of distributed computing where tasks are split between a client and server.

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Decision Support Systems (DSS)

Systems that utilize external information in addition to TPS and MIS data for decision making.

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Video Conferencing

A collaboration tool enabling real-time, remote interaction.

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Processing

Transforming raw figures into a usable form.

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E-commerce

The act of buying and selling goods via the Internet.

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