Understanding Computer Systems Servicing

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Questions and Answers

What is the focus of computer systems servicing?

Developing new computer systems and peripherals

Maintaining and repairing of computers and other smart devices (correct)

Providing training on computer systems usage

Marketing computer systems to individuals and businesses

Why is it important to have computer systems serviced regularly?

To promote the marketing of computer systems

To prevent problems and ensure smooth functioning (correct)

To keep up-to-date with the latest software trends

To reduce the need for communication skills in technicians

What are some benefits of computer systems services?

Ensuring optimal system functioning (correct)

Improving online security

Reducing energy consumption

Enhancing physical fitness

What skills are essential for technicians in computer systems servicing?

Strong communication skills and marketing expertise Signup and view all the answers

What does computer systems servicing involve in addition to technical skills?

Strong communication skills Signup and view all the answers

What does computer systems servicing focus on preventing?

Hardware and software problems Signup and view all the answers

What is the main purpose of regular computer servicing?

To boost computer performance and increase productivity Signup and view all the answers

What is one of the benefits of computer systems servicing mentioned in the text?

Enhanced security against viruses and malware Signup and view all the answers

What does computer support and services provide?

Diagnostic, troubleshooting, maintenance, and repair services for IT systems Signup and view all the answers

What type of skills are essential in computer systems servicing?

A diverse set of skills to deliver efficient services Signup and view all the answers

What is a common outcome of properly maintained computer systems?

Reduced likelihood of experiencing downtime Signup and view all the answers

What is the main function of Managed Services Provider (MSP) in computer support and services?

Diagnosing, maintaining and managing IT systems locally or remotely Signup and view all the answers

What does regular speed checks and optimization help maintain?

Quick access to files and programs Signup and view all the answers

What is a common type of computer systems servicing?

Computer repair services Signup and view all the answers

What does enhanced security from computer systems servicing protect against?

Viruses, malware, and other security threats Signup and view all the answers

What is essential for businesses to avoid according to the text?

Lost productivity and revenue due to downtime Signup and view all the answers

What is the primary client component of the Windows Update service starting from Windows Vista?

Windows Update Agent Signup and view all the answers

Which extension of the Windows Update service includes other Microsoft products such as Microsoft Office and Microsoft Expression Studio?

Microsoft Update Signup and view all the answers

What does Windows Update for Business permit for the business editions of Windows 10?

Postponing updates Signup and view all the answers

What type of updates mitigate vulnerabilities against security exploits against Microsoft Windows?

Critical updates Signup and view all the answers

Which Microsoft antivirus product is mentioned as part of the updates delivered by the Windows Update service?

Windows Defender Signup and view all the answers

Which service extends the core Windows Update service to include other Microsoft products such as Microsoft Office and Microsoft Expression Studio?

Microsoft Update Signup and view all the answers

What is the purpose of cumulative updates in Windows 10 and Windows 11?

To bundle multiple new and previously released updates Signup and view all the answers

When does Microsoft routinely release updates, including security fixes, for Windows?

Every second Tuesday of each month Signup and view all the answers

What was the initial focus of Windows Update web app when it was introduced with the launch of Windows 98?

Free add-ons and new technologies for Windows Signup and view all the answers

Which technology does the Windows Update web app require for access to the website and download updates?

Internet Explorer or a third-party web browser supporting ActiveX technology Signup and view all the answers

How did the Windows Update v4, released in conjunction with Windows XP, change the processing of update lists?

It made an inventory of the system's hardware and Microsoft software and sent them to the service Signup and view all the answers

What ability was retroactively given to Windows 95 and Windows NT 4.0 concerning the Windows Update website?

Access to the website and download updates designed for those operating systems Signup and view all the answers

What was the size of the update list that caused delays of more than a minute for dial-up users in the early versions of the Windows Update web app?

Exceeded 400 KB Signup and view all the answers

What does the cumulative update ensure for the system when configured to install critical updates for Microsoft Windows automatically?

The system has the latest patches and fixes Signup and view all the answers

Which version of the Windows Update web app did not send any personally-identifiable information to Microsoft?

Version 3 Signup and view all the answers

What is mandatory in Windows 10 and Windows 11 concerning the use of Windows Update?

The use of Windows Update is mandatory Signup and view all the answers

What can system administrators configure Windows Update to do concerning critical updates for Microsoft Windows?

Install critical updates automatically Signup and view all the answers

Study Notes

Computer Systems Servicing Focus

Main focus: Ensuring smooth operation, preventing issues, and extending the lifespan of computer systems.
Importance of Regular Servicing: Prevents system slowdowns, data loss, and security risks.
Benefits: Enhanced performance, reduced downtime, increased security, and reduced repair costs.

Skills & Components

Essential Technician Skills: Technical knowledge (hardware, software, networking), troubleshooting, problem-solving, communication, and documentation.
Beyond Technical Skills: Customer service, communication, and the ability to explain complex technical issues clearly.

Prevention

Primary Focus: Preventing hardware failures, software conflicts, data loss, and security breaches.

Managed Services Provider (MSP)

Role in Support & Services: Provides ongoing IT maintenance, support, and management for businesses, ensuring systems run smoothly.

Windows Update Service

Client Component (Windows Vista onwards): Windows Update service
Extension for Other Microsoft Products: Microsoft Update service
Purpose of Windows Update for Business: Allows businesses to manage and deploy updates to Windows 10 computers.
Vulnerability Mitigation: Security updates address vulnerabilities and protect against security exploits.
Microsoft Antivirus Product: Windows Defender is included in updates.
Microsoft Update Service: Extends core Windows Update to include other Microsoft products.
Cumulative Updates in Windows 10 & 11: Combine all previous updates into a single package, ensuring a smooth and efficient update process.
Routine Update Release: Microsoft follows a routine release schedule for updates, including security fixes, every second Tuesday of the month.

Windows Update Web App

Initial Focus (Windows 98): Downloading and installing driver updates for common hardware components.
Website Access Requirement: Requires an active internet connection to access the website and download updates.
Windows Update v4 (Windows XP) Changes: Improved efficiency in updating lists and introduced support for multiple languages.
Retroactive Support for Windows 95 & Windows NT 4.0: The Windows Update website added support for these operating systems.
Update List Size Delays: The large size of initial update lists caused delays of over a minute for dial-up users.
Automatic Critical Updates: Ensures the system remains secure by automatically installing critical updates.
No Personally-Identifiable Information Sent (One Version): There was a version of the Windows Update web application that did not send any personally-identifiable information to Microsoft.
Windows 10 & 11 Update Mandates: Windows Update is mandatory in Windows 10 and Windows 11.
System Administrator Configuration: System administrators can configure Windows Update to automatically install critical updates.

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Description

Learn about the importance of computer systems servicing and the skills required for maintaining and repairing computers. Explore the key aspects of computer systems servicing and how it benefits individuals and businesses.