Uncover Your Influence
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Questions and Answers

Which of the following actions is important when engaging with customers in the retail industry?

  • Waiting for the customer to ask for assistance
  • Ignoring the customer until they approach you
  • Avoiding eye contact with the customer
  • Smiling and making eye contact with the customer (correct)

    • What should you do if a customer needs clarification on how you can assist them?

  • Listen carefully and repeat their needs if necessary (correct)
  • Provide merchandise recommendations without asking for clarification
  • Assume their needs and offer additional products or services
  • Ignore their needs

    • What should you do if a customer needs more of your time than others?

  • Ask them to come back later when you have more time
  • Rush through their needs to save time
  • Ignore their needs and move on to the next customer
  • Be patient and give them the time they require (correct)

    • Who is responsible for the checkout process in the retail industry?

    <p>The sales associate</p> Signup and view all the answers

    Which of the following should you do when a customer leaves the store without making a purchase?

    <p>Thank them for shopping at the store and invite them to come back</p> Signup and view all the answers

    What is the purpose of asking if there are other ways you can help a customer?

    <p>To offer additional assistance if needed</p> Signup and view all the answers

    Why is it important to verify that a customer's needs were met during their visit?

    <p>To ensure customer satisfaction</p> Signup and view all the answers

    What can a pleasant good-bye to a customer who didn't make a purchase potentially lead to?

    <p>The customer making a purchase in the future</p> Signup and view all the answers

    When should you acknowledge customers who leave the store without making a purchase?

    <p>Always, regardless of their demeanor</p> Signup and view all the answers

    ___________ that their needs were met during the visit or a plan was put in place to help them

    <p>Verify</p> Signup and view all the answers

    Ask if there are other ways that you can _________ them

    <p>help</p> Signup and view all the answers

    Thank the customer for _________ at the store and invite them to come back and shop again

    <p>shopping</p> Signup and view all the answers

    A pleasant good-bye can be the _________ that brings them back to your store to make a purchase in the future

    <p>difference</p> Signup and view all the answers

    Treating each customer as ______ and a suitable tone when speaking

    <p>important</p> Signup and view all the answers

    The customer's nonverbal communication signals are ______ to help you provide the best possible service experience

    <p>cues</p> Signup and view all the answers

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