Podcast
Questions and Answers
Which of the following actions is important when engaging with customers in the retail industry?
Which of the following actions is important when engaging with customers in the retail industry?
- Waiting for the customer to ask for assistance
- Ignoring the customer until they approach you
- Avoiding eye contact with the customer
- Smiling and making eye contact with the customer (correct)
What should you do if a customer needs clarification on how you can assist them?
What should you do if a customer needs clarification on how you can assist them?
- Listen carefully and repeat their needs if necessary (correct)
- Provide merchandise recommendations without asking for clarification
- Assume their needs and offer additional products or services
- Ignore their needs
What should you do if a customer needs more of your time than others?
What should you do if a customer needs more of your time than others?
- Ask them to come back later when you have more time
- Rush through their needs to save time
- Ignore their needs and move on to the next customer
- Be patient and give them the time they require (correct)
Who is responsible for the checkout process in the retail industry?
Who is responsible for the checkout process in the retail industry?
Which of the following should you do when a customer leaves the store without making a purchase?
Which of the following should you do when a customer leaves the store without making a purchase?
What is the purpose of asking if there are other ways you can help a customer?
What is the purpose of asking if there are other ways you can help a customer?
Why is it important to verify that a customer's needs were met during their visit?
Why is it important to verify that a customer's needs were met during their visit?
What can a pleasant good-bye to a customer who didn't make a purchase potentially lead to?
What can a pleasant good-bye to a customer who didn't make a purchase potentially lead to?
When should you acknowledge customers who leave the store without making a purchase?
When should you acknowledge customers who leave the store without making a purchase?
___________ that their needs were met during the visit or a plan was put in place to help them
___________ that their needs were met during the visit or a plan was put in place to help them
Ask if there are other ways that you can _________ them
Ask if there are other ways that you can _________ them
Thank the customer for _________ at the store and invite them to come back and shop again
Thank the customer for _________ at the store and invite them to come back and shop again
A pleasant good-bye can be the _________ that brings them back to your store to make a purchase in the future
A pleasant good-bye can be the _________ that brings them back to your store to make a purchase in the future
Treating each customer as ______ and a suitable tone when speaking
Treating each customer as ______ and a suitable tone when speaking
The customer's nonverbal communication signals are ______ to help you provide the best possible service experience
The customer's nonverbal communication signals are ______ to help you provide the best possible service experience
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