15 Questions
Which of the following actions is important when engaging with customers in the retail industry?
Smiling and making eye contact with the customer
What should you do if a customer needs clarification on how you can assist them?
Listen carefully and repeat their needs if necessary
What should you do if a customer needs more of your time than others?
Be patient and give them the time they require
Who is responsible for the checkout process in the retail industry?
The sales associate
Which of the following should you do when a customer leaves the store without making a purchase?
Thank them for shopping at the store and invite them to come back
What is the purpose of asking if there are other ways you can help a customer?
To offer additional assistance if needed
Why is it important to verify that a customer's needs were met during their visit?
To ensure customer satisfaction
What can a pleasant good-bye to a customer who didn't make a purchase potentially lead to?
The customer making a purchase in the future
When should you acknowledge customers who leave the store without making a purchase?
Always, regardless of their demeanor
___________ that their needs were met during the visit or a plan was put in place to help them
Verify
Ask if there are other ways that you can _________ them
help
Thank the customer for _________ at the store and invite them to come back and shop again
shopping
A pleasant good-bye can be the _________ that brings them back to your store to make a purchase in the future
difference
Treating each customer as ______ and a suitable tone when speaking
important
The customer's nonverbal communication signals are ______ to help you provide the best possible service experience
cues
Discover Your Role in Customer Purchase Decisions in the Retail Industry
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