Podcast
Play an AI-generated podcast conversation about this lesson
Download our mobile app to listen on the go
Get App
Questions and Answers
What is the main purpose of Referral in the GRM Process?
What is the main purpose of Referral in the GRM Process?
- To avoid involving different levels of authority
- To transfer tasks to a lower level for quicker completion
- To transfer tasks to a higher level for effective completion (correct)
- To eliminate tasks that are too complex to handle
What factors may lead to a task being referred in the GRM Process?
What factors may lead to a task being referred in the GRM Process?
- Lack of capacity, different levels of authority, complexity of the procedure (correct)
- Lack of capacity, same levels of authority, simple tasks
- Adequate capacity, similar levels of authority, simple procedures
- Similar levels of authority, technical knowledge, and expertise
In the GRM Process, what does Referral aim to address?
In the GRM Process, what does Referral aim to address?
- Maintaining a uniform level of authority for all tasks
- Inadequacy in handling tasks at the current level of authority (correct)
- Ensuring tasks are always handled at the lowest level possible
- Avoiding involvement of technical expertise
Flashcards are hidden until you start studying
