How to Opt-Out of Premier
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Questions and Answers

What is the main benefit of the new monthly modem rental plan?

  • It includes additional exclusive features not available in the Standard Plan.
  • It allows users to buy the modem at a reduced price.
  • It guarantees 24/7 monitoring for all users.
  • It offers easier management and flexibility with upfront costs. (correct)

    • Which service is not available to Standard Modem Rental users?

  • 24/7 monitoring
  • Email assistance
  • Chat assistance
  • Live phone support (correct)

    • What will happen to existing Nomad Legend Customers who downgrade their plan?

  • They will receive a new modem at no cost.
  • They will be charged an additional fee upon downgrading.
  • They will retain their legacy pricing indefinitely.
  • They will lose access to legacy reduced pricing. (correct)

    • What must a user do to initiate downgrading to the Standard Plan?

    <p>Visit the website and use live chat to request it.</p> Signup and view all the answers

    What is a responsibility that Standard Modem Rental users take on that Premier members do not?

    <p>Handle accidental damage to their modem.</p> Signup and view all the answers

    Which feature is associated with Premier Plan members but not with the Standard Plan?

    <p>Express Replacement Service</p> Signup and view all the answers

    Which of the following is NOT a benefit of the Premier Plan compared to the Standard Plan?

    <p>No extra layer of monitoring</p> Signup and view all the answers

    What is one of the potential issues Standard Plan users may face compared to Premier Plan users?

    <p>Longer wait times for equipment replacements.</p> Signup and view all the answers

    Study Notes

    Nomad Internet Modem Rental Changes

    • Nomad Internet is changing its modem rental model from a one-time fee to a monthly plan.
    • This change offers more flexibility and better options for customers without requiring a large upfront cost.

    Monthly Rental Plan

    • Customers can now rent modems monthly instead of purchasing them outright.
    • This new model offers more flexibility and reduced upfront costs.

    Standard vs. Premier Modem Rental Plans

    • Standard Plan:

      • Does not include live phone support.
      • Customers will lose the legacy reduced pricing for modems.
      • Customers are responsible for modem damage and repairs.
      • No equipment protection.
      • No enterprise-grade security.
      • No express replacement service.
      • No 24/7 monitoring.

    • Premier Plan:

      • Includes live phone support.
      • Maintains legacy reduced pricing for modem rentals as a Legend customer.
      • Equipment protection (accidental damage coverage).
      • Includes enterprise-grade security.
      • Includes express replacement service.
      • Includes 24/7 monitoring.

    Downgrading to the Standard Plan

    • Customers can downgrade to the Standard Plan by visiting NomadInternet.com and selecting Live Chat.
    • Type "remove premier add on" in the chat box to initiate the downgrade process.

    Customer Support

    • Email support: [email protected]
    • Live chat support: Visit NomadInternet.com and click the chat icon.

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