How to Opt-Out of Premier
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Questions and Answers

What is the main benefit of the new monthly modem rental plan?

  • It includes additional exclusive features not available in the Standard Plan.
  • It allows users to buy the modem at a reduced price.
  • It guarantees 24/7 monitoring for all users.
  • It offers easier management and flexibility with upfront costs. (correct)

Which service is not available to Standard Modem Rental users?

  • 24/7 monitoring
  • Email assistance
  • Chat assistance
  • Live phone support (correct)

What will happen to existing Nomad Legend Customers who downgrade their plan?

  • They will receive a new modem at no cost.
  • They will be charged an additional fee upon downgrading.
  • They will retain their legacy pricing indefinitely.
  • They will lose access to legacy reduced pricing. (correct)

What must a user do to initiate downgrading to the Standard Plan?

<p>Visit the website and use live chat to request it. (D)</p> Signup and view all the answers

What is a responsibility that Standard Modem Rental users take on that Premier members do not?

<p>Handle accidental damage to their modem. (A)</p> Signup and view all the answers

Which feature is associated with Premier Plan members but not with the Standard Plan?

<p>Express Replacement Service (D)</p> Signup and view all the answers

Which of the following is NOT a benefit of the Premier Plan compared to the Standard Plan?

<p>No extra layer of monitoring (D)</p> Signup and view all the answers

What is one of the potential issues Standard Plan users may face compared to Premier Plan users?

<p>Longer wait times for equipment replacements. (A)</p> Signup and view all the answers

Flashcards

Modem Rental Change

Nomad Internet is changing their modem rental model from a one-time fee to a monthly plan.

Monthly Modem Rental Plan

A new Nomad Internet option for modem access, charged monthly instead of a one-time fee.

Premier Plan

Nomad Internet's premium modem rental plan offering benefits like phone support and faster replacement.

Standard Modem Rental

Nomad Internet's basic modem rental plan, lacking some features of the Premier plan like phone support and reduced pricing.

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Downgrade from Premier

Switching from the Premier to the Standard Modem plan.

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Equipment Protection

The responsibility to cover any accidental damage to your modem when renting under a basic/standard plan.

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Nomad Live Chat

A support method offered by Nomad Internet that allows you to contact support, for inquiries and help.

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Downgrade Procedure

The steps necessary to change from a Premier to a Standard Modem Rental plan.

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Study Notes

Nomad Internet Modem Rental Changes

  • Nomad Internet is changing its modem rental model from a one-time fee to a monthly plan.
  • This change offers more flexibility and better options for customers without requiring a large upfront cost.

Monthly Rental Plan

  • Customers can now rent modems monthly instead of purchasing them outright.
  • This new model offers more flexibility and reduced upfront costs.

Standard vs. Premier Modem Rental Plans

  • Standard Plan:

    • Does not include live phone support.
    • Customers will lose the legacy reduced pricing for modems.
    • Customers are responsible for modem damage and repairs.
    • No equipment protection.
    • No enterprise-grade security.
    • No express replacement service.
    • No 24/7 monitoring.

  • Premier Plan:

    • Includes live phone support.
    • Maintains legacy reduced pricing for modem rentals as a Legend customer.
    • Equipment protection (accidental damage coverage).
    • Includes enterprise-grade security.
    • Includes express replacement service.
    • Includes 24/7 monitoring.

Downgrading to the Standard Plan

  • Customers can downgrade to the Standard Plan by visiting NomadInternet.com and selecting Live Chat.
  • Type "remove premier add on" in the chat box to initiate the downgrade process.

Customer Support

  • Email support: [email protected]
  • Live chat support: Visit NomadInternet.com and click the chat icon.

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