23 Questions
Which managerial role involves acting as a figurehead, leader, and liaison?
Interpersonal role
What is the responsibility of all managers and employees in an organization, according to the text?
Managing customer relationships
Which skill involves the ability to work well with other people?
Human skills
What involves exploring new territory, taking risks, and doing things differently?
Focus on Social Media
Which managerial role includes tasks like disturbance handling and resource allocation?
Decisional role
What is the primary responsibility of managers regarding new technology, according to the text?
Overseeing social interactions related to technology
What is a company’s ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies called?
Sustainability
What type of challenges can managers often face, according to the text?
All of the above
What is a potential reward for being a manager according to the text?
Recognition and status in the community
What is the classical view of management's social responsibility?
To maximize profits
What does the socioeconomic view of social obligation emphasize?
Economic and legal responsibilities
What is social screening in the context of organizations?
Applying social criteria to investment decisions
What is the primary focus of green management?
Environmental impact
What defines ethical and unethical behavior?
Values and beliefs
What is the first step in the process for addressing ethical dilemmas?
Defining the ethical dilemma
Which level of moral development is characterized by adherence to rules and regulations?
Conventional level
According to Exhibit 5-4, how many stages are there in the principled level of moral development?
Three
What is the key focus of Cluster 2 in the Organizational Citizenship Behavior model?
Avoiding unlawful or improper actions that harm the organization
In developing codes of ethics, what should organizational leaders do to reinforce ethical behavior?
Reaffirm the importance of the ethics code and discipline those who break it
What is Step 3 in the process for addressing ethical dilemmas?
Identifying personal, organizational, and external factors
What is the primary responsibility of managers regarding ethics code communication?
Reinforce the ethics code regularly
According to Exhibit 5-7, which category does 'Convey true claims in product advertisements' fall under?
'Be Good to Customers'
What is emphasized as crucial when an employee faces an ethical dilemma?
'Making decisions without regard for personal gain'
Test your knowledge of the different types of management roles and skills, including interpersonal, informational, decisional, technical, human, and conceptual skills. This quiz covers the various roles and skills required for effective management.
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