Podcast
Questions and Answers
What is the term used to describe communication between colleagues who are on the same level within the company but have different roles?
What is the term used to describe communication between colleagues who are on the same level within the company but have different roles?
- Intercultural communication
- Vertical communication
- Diagonal communication
- Horizontal communication (correct)
Which type of communication occurs between team members of different departments?
Which type of communication occurs between team members of different departments?
- Informal communication
- Horizontal communication
- Diagonal communication (correct)
- Vertical communication
What is another term for informal structure, which comes from unofficial channels of message flow?
What is another term for informal structure, which comes from unofficial channels of message flow?
- Horizontal communication
- Diagonal communication
- Vertical communication
- Intercultural communication (correct)
Which type of communication involves people with different linguistic, religious, ethnic, social, and professional backgrounds?
Which type of communication involves people with different linguistic, religious, ethnic, social, and professional backgrounds?
What type of communication employs formal language, such as lectures, reports, and business letters?
What type of communication employs formal language, such as lectures, reports, and business letters?
Which type of communication involves personal and ordinary conversations with friends or family members?
Which type of communication involves personal and ordinary conversations with friends or family members?
What is the main purpose of a business letter?
What is the main purpose of a business letter?
Which register involves the use of informal language, slangs, and colloquialisms?
Which register involves the use of informal language, slangs, and colloquialisms?
What is an element of storytelling that involves the sequence of events in a narrative?
What is an element of storytelling that involves the sequence of events in a narrative?
Which speech style is best avoided in public and professional situations?
Which speech style is best avoided in public and professional situations?
In what context is a doctor-patient communication likely to occur?
In what context is a doctor-patient communication likely to occur?
What is one characteristic of the language used in the intimate register?
What is one characteristic of the language used in the intimate register?
Which communication model is described as a 'linear model of communication' or 'uni-directional process'?
Which communication model is described as a 'linear model of communication' or 'uni-directional process'?
In Berlo’s SMCR Model, what does the acronym SMCR stand for?
In Berlo’s SMCR Model, what does the acronym SMCR stand for?
Which communication model includes the concepts of sender, encoder, channel, decoder, receiver, and feedback?
Which communication model includes the concepts of sender, encoder, channel, decoder, receiver, and feedback?
According to Aristotle Model, what are the 5 primary elements of communication?
According to Aristotle Model, what are the 5 primary elements of communication?
Which model represents communication as a one-way process within communication?
Which model represents communication as a one-way process within communication?
What concept is included in Shannon-Weaver’s model that goes through the channel and makes the message more difficult to understand by the receiver?
What concept is included in Shannon-Weaver’s model that goes through the channel and makes the message more difficult to understand by the receiver?
What is included in the heading of a business letter?
What is included in the heading of a business letter?
What is the main purpose of a letter of recommendation?
What is the main purpose of a letter of recommendation?
How is the date composed in a business letter?
How is the date composed in a business letter?
In what type of writing style is formal writing typically used?
In what type of writing style is formal writing typically used?
What should be included in the inside address of a business letter?
What should be included in the inside address of a business letter?
What distinguishes a cover letter from other types of letters?
What distinguishes a cover letter from other types of letters?
Where is the body of a business letter typically written?
Where is the body of a business letter typically written?
Which part of a business letter contains a complimentary greeting that begins the letter?
Which part of a business letter contains a complimentary greeting that begins the letter?
What is the key characteristic of informal writing?
What is the key characteristic of informal writing?
What is the basic purpose of a resume?
What is the basic purpose of a resume?
What should be consistent with salutation and the message in a business letter?
What should be consistent with salutation and the message in a business letter?
Which type of writing is often considered more complex than informal writing?
Which type of writing is often considered more complex than informal writing?
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Study Notes
Types of Communication
- Horizontal communication: occurs between colleagues on the same level within the company but with different roles
- Diagonal communication: occurs between team members of different departments
- Informal structure: unofficial channels of message flow, also known as "grapevine"
- Intercultural communication: communication between people with different linguistic, religious, ethnic, social, and professional backgrounds
Communication Models
- Aristotle Model: focused on speaker and speech, with five primary elements: Speaker, Speech, Occasion, Audience, and Effect
- Laswell's Model: describes verbal communication with five elements: Who, says what, in which channel, to whom, with what effect?
- Shannon-Weaver's Model: includes sender, encoder, channel, decoder, receiver, and feedback, with the concept of noise
- David Berlo's Model: represents the process of communication with four elements: Sender, Message, Channel, and Receiver
Principles of Effective Communication
- Messages must be geared towards the audience
- Different registers of communication: casual, intimate, and formal
Storytelling
- Conveying knowledge, event, or experience in words using sketches, images, diagrams, maps, and sound
- Elements of storytelling: character, setting, plot, conflict, images, and theme
Business Letter
- A form of written communication between a sender and receiver used to transact business
- Purposes: serve as a record, require an action from the reader, or establish goodwill
- Structure of a business letter:
- Heading: includes the name of the firm or individual, complete address, and company logo
- Date: composed of month, day, and year
- Inside Address: includes addressee's name, firm name, street, city, and zip code
- Salutation: a complimentary greeting that begins a letter
- Body: the complete message of the letter
- Complimentary Close: consistent with salutation and message
- Signature: the typewritten name of the dictator/writer
Types of Business Letters
- Letter of Recommendation: written to recommend a person for a job position
- Cover Letter: accompanies an application when applying for a new position
Formal vs. Informal Writing Styles
- Formal writing: written for an audience you do not know on a personal level, serious, and complex
- Informal writing: used in more personal settings, relaxed, and consists of short sentences
Writing Resume
- A concise summary of pertinent facts about yourself
- Basic purpose: to acquaint your prospective employer about your background
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