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Types of Communication Registers Quiz
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Types of Communication Registers Quiz

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Questions and Answers

What is the term used to describe communication between colleagues who are on the same level within the company but have different roles?

  • Intercultural communication
  • Vertical communication
  • Diagonal communication
  • Horizontal communication (correct)

    • Which type of communication occurs between team members of different departments?

  • Informal communication
  • Horizontal communication
  • Diagonal communication (correct)
  • Vertical communication

    • What is another term for informal structure, which comes from unofficial channels of message flow?

  • Horizontal communication
  • Diagonal communication
  • Vertical communication
  • Intercultural communication (correct)

    • Which type of communication involves people with different linguistic, religious, ethnic, social, and professional backgrounds?

    <p>Intercultural communication</p> Signup and view all the answers

    What type of communication employs formal language, such as lectures, reports, and business letters?

    <p>Formal Communication</p> Signup and view all the answers

    Which type of communication involves personal and ordinary conversations with friends or family members?

    <p>Informal Communication</p> Signup and view all the answers

    What is the main purpose of a business letter?

    <p>To transact business in written form</p> Signup and view all the answers

    Which register involves the use of informal language, slangs, and colloquialisms?

    <p>Casual register</p> Signup and view all the answers

    What is an element of storytelling that involves the sequence of events in a narrative?

    <p>Plot</p> Signup and view all the answers

    Which speech style is best avoided in public and professional situations?

    <p>Intimate register</p> Signup and view all the answers

    In what context is a doctor-patient communication likely to occur?

    <p>Formal register</p> Signup and view all the answers

    What is one characteristic of the language used in the intimate register?

    <p>Use of slang and vulgarities</p> Signup and view all the answers

    Which communication model is described as a 'linear model of communication' or 'uni-directional process'?

    <p>Laswell’s model</p> Signup and view all the answers

    In Berlo’s SMCR Model, what does the acronym SMCR stand for?

    <p>Sender, Message, Channel, Receiver</p> Signup and view all the answers

    Which communication model includes the concepts of sender, encoder, channel, decoder, receiver, and feedback?

    <p>Shannon-Weaver’s model</p> Signup and view all the answers

    According to Aristotle Model, what are the 5 primary elements of communication?

    <p>Speaker, Speech, Occasion, Audience, Effect</p> Signup and view all the answers

    Which model represents communication as a one-way process within communication?

    <p>Laswell’s model</p> Signup and view all the answers

    What concept is included in Shannon-Weaver’s model that goes through the channel and makes the message more difficult to understand by the receiver?

    <p>Noise</p> Signup and view all the answers

    What is included in the heading of a business letter?

    <p>Complete mailing address of the sender</p> Signup and view all the answers

    What is the main purpose of a letter of recommendation?

    <p>To list the applicant's qualifications</p> Signup and view all the answers

    How is the date composed in a business letter?

    <p>Month in full, day of the month in comma, year written in full</p> Signup and view all the answers

    In what type of writing style is formal writing typically used?

    <p>Academic writing</p> Signup and view all the answers

    What should be included in the inside address of a business letter?

    <p>Addressee's name, firm name, street, city, zip code</p> Signup and view all the answers

    What distinguishes a cover letter from other types of letters?

    <p>It outlines the applicant's skills and interest in a company</p> Signup and view all the answers

    Where is the body of a business letter typically written?

    <p>Between the salutation and the complimentary close</p> Signup and view all the answers

    Which part of a business letter contains a complimentary greeting that begins the letter?

    <p>Salutation</p> Signup and view all the answers

    What is the key characteristic of informal writing?

    <p>Consists of short sentences and is more relaxed</p> Signup and view all the answers

    What is the basic purpose of a resume?

    <p>To acquaint the prospective employer with your background</p> Signup and view all the answers

    What should be consistent with salutation and the message in a business letter?

    <p>Complimentary close</p> Signup and view all the answers

    Which type of writing is often considered more complex than informal writing?

    <p>Academic writing</p> Signup and view all the answers

    Study Notes

    Types of Communication

    • Horizontal communication: occurs between colleagues on the same level within the company but with different roles
    • Diagonal communication: occurs between team members of different departments
    • Informal structure: unofficial channels of message flow, also known as "grapevine"
    • Intercultural communication: communication between people with different linguistic, religious, ethnic, social, and professional backgrounds

    Communication Models

    • Aristotle Model: focused on speaker and speech, with five primary elements: Speaker, Speech, Occasion, Audience, and Effect
    • Laswell's Model: describes verbal communication with five elements: Who, says what, in which channel, to whom, with what effect?
    • Shannon-Weaver's Model: includes sender, encoder, channel, decoder, receiver, and feedback, with the concept of noise
    • David Berlo's Model: represents the process of communication with four elements: Sender, Message, Channel, and Receiver

    Principles of Effective Communication

    • Messages must be geared towards the audience
    • Different registers of communication: casual, intimate, and formal

    Storytelling

    • Conveying knowledge, event, or experience in words using sketches, images, diagrams, maps, and sound
    • Elements of storytelling: character, setting, plot, conflict, images, and theme

    Business Letter

    • A form of written communication between a sender and receiver used to transact business
    • Purposes: serve as a record, require an action from the reader, or establish goodwill
    • Structure of a business letter:
      • Heading: includes the name of the firm or individual, complete address, and company logo
      • Date: composed of month, day, and year
      • Inside Address: includes addressee's name, firm name, street, city, and zip code
      • Salutation: a complimentary greeting that begins a letter
      • Body: the complete message of the letter
      • Complimentary Close: consistent with salutation and message
      • Signature: the typewritten name of the dictator/writer

    Types of Business Letters

    • Letter of Recommendation: written to recommend a person for a job position
    • Cover Letter: accompanies an application when applying for a new position

    Formal vs. Informal Writing Styles

    • Formal writing: written for an audience you do not know on a personal level, serious, and complex
    • Informal writing: used in more personal settings, relaxed, and consists of short sentences

    Writing Resume

    • A concise summary of pertinent facts about yourself
    • Basic purpose: to acquaint your prospective employer about your background

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    Quiz Team

    Description

    Test your knowledge on different types of communication registers such as formal, consultative, casual, and intimate. Learn when each type of register is appropriate and the characteristics that define them.

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