Turkey Classic Tour 9D7N MF Quiz

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Questions and Answers

What is the maximum price an adult ticket for the Turkey Classic 9D7N tour?

  • RM5997 (correct)
  • RM5000
  • RM5297
  • RM5797

Which city is the first stop on the Turkey Classic 9D7N tour?

  • Cappadocia
  • Pamukkale
  • Istanbul
  • Bolu (correct)

What is the minimum number of participants required for the Turkey Classic 9D7N trip to proceed?

  • 15
  • 25
  • 21 (correct)
  • 10

What is the required deposit amount per person for the Turkey Classic 9D7N tour?

<p>RM1000 (A)</p> Signup and view all the answers

What is the surcharge for a single room for the Turkey Classic 9D7N tour?

<p>RM850 (B)</p> Signup and view all the answers

Which famous marketplace is included in the itinerary on Day 8 of the Turkey Classic 9D7N tour?

<p>Grand Bazaar (A)</p> Signup and view all the answers

Which Turkish delight is specifically highlighted as a feature of the tour?

<p>Turkish Delight &amp; Olive Oil (A)</p> Signup and view all the answers

What is a featured optional activity available in Cappadocia during the Turkey Classic 9D7N tour?

<p>Hot Air Balloon (B)</p> Signup and view all the answers

What mode of transportation is primarily used for the Turkey Classic 9D7N tour?

<p>Private Bus (B)</p> Signup and view all the answers

Which museum is included in the itinerary for a visit in Konya?

<p>Mevlana Museum (A)</p> Signup and view all the answers

Which activity is specifically listed as planned for Day 6 in Istanbul?

<p>Bosphorus Cruise (B)</p> Signup and view all the answers

Which castle is included in the itinerary for a visit while in Cappadocia?

<p>Uchisar Castle (C)</p> Signup and view all the answers

Which valley in Cappadocia is particularly noted for its distinctive fairy chimneys?

<p>Pasabag Valley (D)</p> Signup and view all the answers

Which major religious site is designated as a photo stop in Istanbul?

<p>Hagia Sophia (D)</p> Signup and view all the answers

Which shopping location in Bursa is specifically listed on the itinerary?

<p>Koza Han (B)</p> Signup and view all the answers

Which ancient city is visited in conjunction with the trip to Pamukkale?

<p>Hierapolis (D)</p> Signup and view all the answers

Which scenic lake is part of the itinerary and visited on Day 2?

<p>Salt Lake (A)</p> Signup and view all the answers

Which hotel is listed as an accommodation option in Bursa?

<p>Gorukle Oruc Hotel (A)</p> Signup and view all the answers

How many nights are allocated for staying in Istanbul during the Turkey Classic 9D7N tour?

<p>2 (D)</p> Signup and view all the answers

What is the typical rating range for the hotels used in this tour package?

<p>3/4-star hotels (D)</p> Signup and view all the answers

How many nights are spent specifically in Cappadocia during the Turkey Classic 9D7N tour?

<p>2 (D)</p> Signup and view all the answers

What type of room arrangement is included within the base price of the tour package?

<p>Twin/Triple Sharing (A)</p> Signup and view all the answers

Which of the following is specifically included as part of the Turkey Classic 9D7N tour package?

<p>Tipping Fee (A)</p> Signup and view all the answers

Which of these items or services is distinctly NOT included within the standard Turkey Classic 9D7N tour package?

<p>Optional Activities (A)</p> Signup and view all the answers

What form of transportation is specifically covered as part of the inclusive transport in the tour package?

<p>Private Bus (A)</p> Signup and view all the answers

What is the maximum baggage allowance included for this tour?

<p>25kg or 30kg (B)</p> Signup and view all the answers

Which meals are included as part of the Turkey Classic 9D7N tour package?

<p>Breakfast, Lunch, Dinner (C)</p> Signup and view all the answers

Which of the following is identified as an optional activity that can be added to the tour?

<p>Hot Air Balloon (C)</p> Signup and view all the answers

Following the initial quotation, how long does the package price remain valid?

<p>24 hours (D)</p> Signup and view all the answers

What type of guide is provided as standard with the Turkey Classic 9D7N tour?

<p>English Speaking (C)</p> Signup and view all the answers

A customer is dissatisfied because their Istanbul hotel room lacks the promised Bosphorus view. What is the most suitable response from the consultant?

<p>Explain that hotel allocations are finalized 15 days before departure and try to accommodate the request if possible. (C)</p> Signup and view all the answers

A traveler wants to extend their stay in Cappadocia beyond the scheduled itinerary. How should the tour consultant respond to this request?

<p>Advise the customer that the itinerary is unchangeable. (A)</p> Signup and view all the answers

Adverse weather conditions lead to the cancellation of a hot air balloon ride. Which of the following is the most appropriate response to a concerned customer?

<p>Apologize for the cancellation due to weather and offer a similar alternative activity. (D)</p> Signup and view all the answers

A customer voices their dissatisfaction with the quality of the in-flight meals. What would be the most suitable response from the consultant?

<p>Apologize for the experience and say the feedback will be shared with the airline, noting that meals are standardized. (A)</p> Signup and view all the answers

A customer disputes the hotel allocation, claiming it does not align with the description provided. What action should the consultant take?

<p>Reassure the customer that hotel details are confirmed 15 days before departure, then try to find a satisfactory solution if there's a discrepancy. (B)</p> Signup and view all the answers

A customer disputes an extra charge for an optional activity, claiming the costs weren't clearly explained. What's the most appropriate consultant response?

<p>State that optional activity costs are clearly listed in the customer's itinerary and refer them to their booking confirmation. (B)</p> Signup and view all the answers

A customer is anxious about the safety of domestic transfers during peak season in Turkey. How should the consultant address this concern?

<p>Reassure the customer that all transportation is arranged with reputable providers and adheres to strict safety standards. (B)</p> Signup and view all the answers

A customer requests a full refund mid-tour because the itinerary does not meet their expectations. How should the consultant handle this?

<p>Explain that refunds are subject to the cancellation policy, which is not available once the tour has commenced, but express a willingness to discuss alternative solutions. (D)</p> Signup and view all the answers

Flashcards

Maximum adult ticket price?

The maximum price for an adult ticket is RM5997.

Day 1 city visit

Istanbul is visited on Day 1

Minimum trip group size

A minimum of 10 people are required for the trip to proceed.

Per person deposit

The deposit required per person is RM1000.

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Extra single room fee

The extra charge for a single room is RM850.

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Market visit on Day 8

Grand Bazaar is visited on Day 8.

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Famous Turkish delight

The highlighted Turkish delight is Lokum.

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Cappadocia optional activity

A Hot Air Balloon ride is an optional activity in Cappadocia.

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Trip transport type

A Private Bus is used for the entire trip.

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Tour package destination

This tour package is for Turkey.

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First destination after Istanbul

The first destination after arriving in Istanbul is Bolu.

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Konya museum visit

The Mevlana Museum is visited in Konya.

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Pamukkale natural site

Cotton Castle is visited in Pamukkale.

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Istanbul activity on Day 6

A Bosphorus Cruise is planned for Istanbul on Day 6.

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Cappadocia castle visit

Uchisar Castle is visited in Cappadocia.

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Cappadocia fairy chimneys valley

Pasabag Valley in Cappadocia is known for its fairy chimneys.

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Istanbul religious photo stop

Hagia Sophia is a major religious site photo stop in Istanbul.

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Bursa shopping location

Koza Han is the shopping location mentioned in Bursa.

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Ancient city near Pamukkale

Hierapolis is visited along with Pamukkale.

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Scenic lake on Day 2

Salt Lake is visited on Day 2.

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Hotel in Istanbul

Hilton Istanbul is listed.

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Hotel in Bursa

Gorukle Oruc Hotel is listed in Bursa.

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Hotel in Cappadocia

Suhan Hotel is in Cappadocia.

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Hotel in Pamukkale

Adempira Termal & Spa is listed for Pamukkale.

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Hotel close to Bolu

Elifim Resort Hotel is near Bolu.

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Nights in Istanbul

Three nights are spent in Istanbul.

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Accommodation quality

3/4-star hotels are provided.

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Nights in Cappadocia

Two nights are spent in Cappadocia.

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Cappadocia cave hotel

Suhan Hotel offers a cave-like experience.

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Room in base price

Twin/Triple Sharing are included in the base price.

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Included for safety

Travel Insurance is included in the package.

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Optional is Extra

Optional Activities are NOT included in the package

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Tour bus

Private Bus is covered.

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Baggage Weight

25kg or 30kg is the baggage allowance included

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Food provided?

Breakfast Only meals included.

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Extra activity?

Hot Air Balloon is an Optional activity.

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How much to deposit?

RM1000 is the required deposit per person.

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How long valid?

Until Booked is validity of the package after quotation.

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Fee alone?

RM850 will be applied.

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Which Language?

English Speaking guide provided.

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Response to Flight Delay

Apologize and offer an alternative activity or refund for the missed segment due to the delayed domestic flight.

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Hotel View Discrepancy Response

Explain that hotel allocations are confirmed 15 days before departure and you will try to accommodate their preference if possible, but views cannot be guaranteed.

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Itinerary Modification Reply

Inform them that modifications can be arranged subject to availability and may incur an additional fee.

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Cancelled Balloon Ride Response

Apologize for the cancellation of the hot air balloon ride due to weather, and offer a comparable alternative activity.

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In-flight Meal Dissatisfaction

Apologize for the inconvenience regarding in-flight meals, explain they follow a standardized menu, and their feedback will be forwarded to the airline.

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Handling Hotel Discrepancies

Explain that hotel details are confirmed 15 days before departure; if there is a discrepancy, you will work with them to find a satisfactory solution.

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Adding Extra Activities

Explain that optional activities are available on a first-come, first-served basis and may incur additional charges.

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Disputed Activity Costs

Clarify that all optional activity costs are listed in their itinerary; advise them to review the details provided in their booking confirmation.

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Addressing Safety Concerns

Reassure the customer that all transportation is arranged with reputable providers and meets strict safety standards, even during peak season.

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Mid-Tour Refund Request

Explain that refunds are subject to the cancellation policy and are not available once the tour has commenced; however, you are happy to discuss alternative solutions.

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Study Notes

  • The MATTA Fair Quiz focuses on the Turkey Classic 9D7N tour package and its unique selling points.

Tour Package Details

  • The maximum price for an adult ticket is RM5997.
  • The tour visits Istanbul on Day 1.
  • A minimum of 21 people are required for the trip to proceed.
  • The deposit required per person is RM1000.
  • The extra charge for a single room is RM850.
  • The Grand Bazaar is visited on Day 8.
  • Turkish Delight is a highlighted Turkish delicacy.
  • A hot air balloon ride is an optional activity in Cappadocia.
  • A private bus is used for transport throughout the trip.
  • This tour package is for Turkey.

Itinerary & Key Attractions

  • The first destination after arriving in Istanbul is Bolu.
  • The Mevlana Museum is visited in Konya.
  • Cotton Castle is a natural site visited in Pamukkale.
  • A Bosphorus Cruise is planned for Istanbul on Day 6.
  • Uchisar Castle is visited in Cappadocia.
  • Pasabag Valley in Cappadocia is known for its fairy chimneys.
  • Hagia Sophia is a major religious site photo stop in Istanbul.
  • Koza Han is a shopping location mentioned in Bursa.
  • Hierapolis is an ancient city visited along with Pamukkale.
  • Salt Lake is a scenic lake visited on Day 2.

Accommodation

  • Hilton Istanbul is a listed hotel for Istanbul.
  • Gorukle Oruc Hotel is a listed hotel for Bursa.
  • Suhan Hotel is a listed hotel for Cappadocia.
  • Adempira Termal & Spa is a listed hotel for Pamukkale.
  • Elifim Resort Hotel is a listed hotel for Bolu.
  • Three nights are spent in Istanbul.
  • 3/4-star hotels provide accommodation.
  • Three nights are spent in Cappadocia.
  • No hotel in Cappadocia from the options provided offers a cave-like experience.
  • Twin/Triple Sharing rooms are included in the base price.

Inclusions and Exclusions

  • Travel insurance is included in the package.
  • Optional activities are not included in the package.
  • Private bus transport is covered.
  • A baggage allowance of 25kg or 30kg is included.
  • Only breakfast meals are included.

Optional Activities & Fees

  • A hot air balloon ride is an optional activity.
  • The required deposit per person is RM1000.
  • The package price is valid until booked.
  • An additional fee of RM850 applies for single travelers.
  • An English-speaking guide is provided.

Common Objections/FAQs

  • If fewer than 21 people sign up, the trip doesn't proceed.
  • Booking flights independently requires checking with staff.
  • Personal travel insurance purchase is required.
  • If the itinerary changes, it will be rearranged accordingly.
  • The hotel location is confirmed upon booking.
  • Vegetarian meal options are available upon request.
  • Airport transfers are included.
  • The maximum number of travelers per room is 3.
  • A penalty for canceling the trip depends on the timing.
  • Extending a stay is possible with an additional cost.
  • If a domestic flight from Cappadocia to Istanbul is delayed, causing a missed activity, an alternative activity or a refund for that segment will be offered.
  • Delays are common, but compensation isn't provided. The airline bears responsibility for delays.
  • Hotel allocations are confirmed 15 days before departure in Istanbul; accommodation of preferences for Bosphorus views if possible is attempted.
  • Hotels are fixed and views cannot be guaranteed without choosing a premium package.
  • Modifications to spend extra time in Cappadocia can be arranged for an additional fee, subject to availability.
  • The itinerary is generally fixed, and cancelling and rebooking is another option.
  • If a hot air balloon ride is cancelled due to weather, a comparable alternative activity will be offered.
  • Hot air balloon rides are optional with the tour proceeding regardless.
  • For dissatisfaction with in-flight meals, apologize, explain the standardized menu, and forward feedback to the airline.
  • Food can be purchased at the airport or the quality aligns per our contract.
  • If a hotel allocation doesn't match the description, details confirmed 15 days prior to departure, and steps to find a solution will be taken.
  • Extra cultural activities during free & easy days are optional, available on a first-come, first-served basis, and may incur additional charges.
  • Optional activity costs are listed in the itinerary and booking confirmation.
  • All transportation is arranged with reputable providers and meets strict safety standards, even during peak season.
  • Refunds midway through the tour are subject to the cancellation policy and are unavailable once the tour has commenced; alternative solutions can be discussed.

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