Podcast
Questions and Answers
What is the maximum price an adult ticket for the Turkey Classic 9D7N tour?
What is the maximum price an adult ticket for the Turkey Classic 9D7N tour?
- RM5997 (correct)
- RM5000
- RM5297
- RM5797
Which city is the first stop on the Turkey Classic 9D7N tour?
Which city is the first stop on the Turkey Classic 9D7N tour?
- Cappadocia
- Pamukkale
- Istanbul
- Bolu (correct)
What is the minimum number of participants required for the Turkey Classic 9D7N trip to proceed?
What is the minimum number of participants required for the Turkey Classic 9D7N trip to proceed?
- 15
- 25
- 21 (correct)
- 10
What is the required deposit amount per person for the Turkey Classic 9D7N tour?
What is the required deposit amount per person for the Turkey Classic 9D7N tour?
What is the surcharge for a single room for the Turkey Classic 9D7N tour?
What is the surcharge for a single room for the Turkey Classic 9D7N tour?
Which famous marketplace is included in the itinerary on Day 8 of the Turkey Classic 9D7N tour?
Which famous marketplace is included in the itinerary on Day 8 of the Turkey Classic 9D7N tour?
Which Turkish delight is specifically highlighted as a feature of the tour?
Which Turkish delight is specifically highlighted as a feature of the tour?
What is a featured optional activity available in Cappadocia during the Turkey Classic 9D7N tour?
What is a featured optional activity available in Cappadocia during the Turkey Classic 9D7N tour?
What mode of transportation is primarily used for the Turkey Classic 9D7N tour?
What mode of transportation is primarily used for the Turkey Classic 9D7N tour?
Which museum is included in the itinerary for a visit in Konya?
Which museum is included in the itinerary for a visit in Konya?
Which activity is specifically listed as planned for Day 6 in Istanbul?
Which activity is specifically listed as planned for Day 6 in Istanbul?
Which castle is included in the itinerary for a visit while in Cappadocia?
Which castle is included in the itinerary for a visit while in Cappadocia?
Which valley in Cappadocia is particularly noted for its distinctive fairy chimneys?
Which valley in Cappadocia is particularly noted for its distinctive fairy chimneys?
Which major religious site is designated as a photo stop in Istanbul?
Which major religious site is designated as a photo stop in Istanbul?
Which shopping location in Bursa is specifically listed on the itinerary?
Which shopping location in Bursa is specifically listed on the itinerary?
Which ancient city is visited in conjunction with the trip to Pamukkale?
Which ancient city is visited in conjunction with the trip to Pamukkale?
Which scenic lake is part of the itinerary and visited on Day 2?
Which scenic lake is part of the itinerary and visited on Day 2?
Which hotel is listed as an accommodation option in Bursa?
Which hotel is listed as an accommodation option in Bursa?
How many nights are allocated for staying in Istanbul during the Turkey Classic 9D7N tour?
How many nights are allocated for staying in Istanbul during the Turkey Classic 9D7N tour?
What is the typical rating range for the hotels used in this tour package?
What is the typical rating range for the hotels used in this tour package?
How many nights are spent specifically in Cappadocia during the Turkey Classic 9D7N tour?
How many nights are spent specifically in Cappadocia during the Turkey Classic 9D7N tour?
What type of room arrangement is included within the base price of the tour package?
What type of room arrangement is included within the base price of the tour package?
Which of the following is specifically included as part of the Turkey Classic 9D7N tour package?
Which of the following is specifically included as part of the Turkey Classic 9D7N tour package?
Which of these items or services is distinctly NOT included within the standard Turkey Classic 9D7N tour package?
Which of these items or services is distinctly NOT included within the standard Turkey Classic 9D7N tour package?
What form of transportation is specifically covered as part of the inclusive transport in the tour package?
What form of transportation is specifically covered as part of the inclusive transport in the tour package?
What is the maximum baggage allowance included for this tour?
What is the maximum baggage allowance included for this tour?
Which meals are included as part of the Turkey Classic 9D7N tour package?
Which meals are included as part of the Turkey Classic 9D7N tour package?
Which of the following is identified as an optional activity that can be added to the tour?
Which of the following is identified as an optional activity that can be added to the tour?
Following the initial quotation, how long does the package price remain valid?
Following the initial quotation, how long does the package price remain valid?
What type of guide is provided as standard with the Turkey Classic 9D7N tour?
What type of guide is provided as standard with the Turkey Classic 9D7N tour?
A customer is dissatisfied because their Istanbul hotel room lacks the promised Bosphorus view. What is the most suitable response from the consultant?
A customer is dissatisfied because their Istanbul hotel room lacks the promised Bosphorus view. What is the most suitable response from the consultant?
A traveler wants to extend their stay in Cappadocia beyond the scheduled itinerary. How should the tour consultant respond to this request?
A traveler wants to extend their stay in Cappadocia beyond the scheduled itinerary. How should the tour consultant respond to this request?
Adverse weather conditions lead to the cancellation of a hot air balloon ride. Which of the following is the most appropriate response to a concerned customer?
Adverse weather conditions lead to the cancellation of a hot air balloon ride. Which of the following is the most appropriate response to a concerned customer?
A customer voices their dissatisfaction with the quality of the in-flight meals. What would be the most suitable response from the consultant?
A customer voices their dissatisfaction with the quality of the in-flight meals. What would be the most suitable response from the consultant?
A customer disputes the hotel allocation, claiming it does not align with the description provided. What action should the consultant take?
A customer disputes the hotel allocation, claiming it does not align with the description provided. What action should the consultant take?
A customer disputes an extra charge for an optional activity, claiming the costs weren't clearly explained. What's the most appropriate consultant response?
A customer disputes an extra charge for an optional activity, claiming the costs weren't clearly explained. What's the most appropriate consultant response?
A customer is anxious about the safety of domestic transfers during peak season in Turkey. How should the consultant address this concern?
A customer is anxious about the safety of domestic transfers during peak season in Turkey. How should the consultant address this concern?
A customer requests a full refund mid-tour because the itinerary does not meet their expectations. How should the consultant handle this?
A customer requests a full refund mid-tour because the itinerary does not meet their expectations. How should the consultant handle this?
Flashcards
Maximum adult ticket price?
Maximum adult ticket price?
The maximum price for an adult ticket is RM5997.
Day 1 city visit
Day 1 city visit
Istanbul is visited on Day 1
Minimum trip group size
Minimum trip group size
A minimum of 10 people are required for the trip to proceed.
Per person deposit
Per person deposit
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Extra single room fee
Extra single room fee
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Market visit on Day 8
Market visit on Day 8
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Famous Turkish delight
Famous Turkish delight
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Cappadocia optional activity
Cappadocia optional activity
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Trip transport type
Trip transport type
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Tour package destination
Tour package destination
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First destination after Istanbul
First destination after Istanbul
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Konya museum visit
Konya museum visit
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Pamukkale natural site
Pamukkale natural site
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Istanbul activity on Day 6
Istanbul activity on Day 6
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Cappadocia castle visit
Cappadocia castle visit
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Cappadocia fairy chimneys valley
Cappadocia fairy chimneys valley
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Istanbul religious photo stop
Istanbul religious photo stop
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Bursa shopping location
Bursa shopping location
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Ancient city near Pamukkale
Ancient city near Pamukkale
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Scenic lake on Day 2
Scenic lake on Day 2
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Hotel in Istanbul
Hotel in Istanbul
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Hotel in Bursa
Hotel in Bursa
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Hotel in Cappadocia
Hotel in Cappadocia
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Hotel in Pamukkale
Hotel in Pamukkale
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Hotel close to Bolu
Hotel close to Bolu
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Nights in Istanbul
Nights in Istanbul
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Accommodation quality
Accommodation quality
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Nights in Cappadocia
Nights in Cappadocia
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Cappadocia cave hotel
Cappadocia cave hotel
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Room in base price
Room in base price
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Included for safety
Included for safety
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Optional is Extra
Optional is Extra
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Tour bus
Tour bus
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Baggage Weight
Baggage Weight
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Food provided?
Food provided?
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Extra activity?
Extra activity?
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How much to deposit?
How much to deposit?
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How long valid?
How long valid?
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Fee alone?
Fee alone?
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Which Language?
Which Language?
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Response to Flight Delay
Response to Flight Delay
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Hotel View Discrepancy Response
Hotel View Discrepancy Response
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Itinerary Modification Reply
Itinerary Modification Reply
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Cancelled Balloon Ride Response
Cancelled Balloon Ride Response
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In-flight Meal Dissatisfaction
In-flight Meal Dissatisfaction
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Handling Hotel Discrepancies
Handling Hotel Discrepancies
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Adding Extra Activities
Adding Extra Activities
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Disputed Activity Costs
Disputed Activity Costs
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Addressing Safety Concerns
Addressing Safety Concerns
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Mid-Tour Refund Request
Mid-Tour Refund Request
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Study Notes
- The MATTA Fair Quiz focuses on the Turkey Classic 9D7N tour package and its unique selling points.
Tour Package Details
- The maximum price for an adult ticket is RM5997.
- The tour visits Istanbul on Day 1.
- A minimum of 21 people are required for the trip to proceed.
- The deposit required per person is RM1000.
- The extra charge for a single room is RM850.
- The Grand Bazaar is visited on Day 8.
- Turkish Delight is a highlighted Turkish delicacy.
- A hot air balloon ride is an optional activity in Cappadocia.
- A private bus is used for transport throughout the trip.
- This tour package is for Turkey.
Itinerary & Key Attractions
- The first destination after arriving in Istanbul is Bolu.
- The Mevlana Museum is visited in Konya.
- Cotton Castle is a natural site visited in Pamukkale.
- A Bosphorus Cruise is planned for Istanbul on Day 6.
- Uchisar Castle is visited in Cappadocia.
- Pasabag Valley in Cappadocia is known for its fairy chimneys.
- Hagia Sophia is a major religious site photo stop in Istanbul.
- Koza Han is a shopping location mentioned in Bursa.
- Hierapolis is an ancient city visited along with Pamukkale.
- Salt Lake is a scenic lake visited on Day 2.
Accommodation
- Hilton Istanbul is a listed hotel for Istanbul.
- Gorukle Oruc Hotel is a listed hotel for Bursa.
- Suhan Hotel is a listed hotel for Cappadocia.
- Adempira Termal & Spa is a listed hotel for Pamukkale.
- Elifim Resort Hotel is a listed hotel for Bolu.
- Three nights are spent in Istanbul.
- 3/4-star hotels provide accommodation.
- Three nights are spent in Cappadocia.
- No hotel in Cappadocia from the options provided offers a cave-like experience.
- Twin/Triple Sharing rooms are included in the base price.
Inclusions and Exclusions
- Travel insurance is included in the package.
- Optional activities are not included in the package.
- Private bus transport is covered.
- A baggage allowance of 25kg or 30kg is included.
- Only breakfast meals are included.
Optional Activities & Fees
- A hot air balloon ride is an optional activity.
- The required deposit per person is RM1000.
- The package price is valid until booked.
- An additional fee of RM850 applies for single travelers.
- An English-speaking guide is provided.
Common Objections/FAQs
- If fewer than 21 people sign up, the trip doesn't proceed.
- Booking flights independently requires checking with staff.
- Personal travel insurance purchase is required.
- If the itinerary changes, it will be rearranged accordingly.
- The hotel location is confirmed upon booking.
- Vegetarian meal options are available upon request.
- Airport transfers are included.
- The maximum number of travelers per room is 3.
- A penalty for canceling the trip depends on the timing.
- Extending a stay is possible with an additional cost.
- If a domestic flight from Cappadocia to Istanbul is delayed, causing a missed activity, an alternative activity or a refund for that segment will be offered.
- Delays are common, but compensation isn't provided. The airline bears responsibility for delays.
- Hotel allocations are confirmed 15 days before departure in Istanbul; accommodation of preferences for Bosphorus views if possible is attempted.
- Hotels are fixed and views cannot be guaranteed without choosing a premium package.
- Modifications to spend extra time in Cappadocia can be arranged for an additional fee, subject to availability.
- The itinerary is generally fixed, and cancelling and rebooking is another option.
- If a hot air balloon ride is cancelled due to weather, a comparable alternative activity will be offered.
- Hot air balloon rides are optional with the tour proceeding regardless.
- For dissatisfaction with in-flight meals, apologize, explain the standardized menu, and forward feedback to the airline.
- Food can be purchased at the airport or the quality aligns per our contract.
- If a hotel allocation doesn't match the description, details confirmed 15 days prior to departure, and steps to find a solution will be taken.
- Extra cultural activities during free & easy days are optional, available on a first-come, first-served basis, and may incur additional charges.
- Optional activity costs are listed in the itinerary and booking confirmation.
- All transportation is arranged with reputable providers and meets strict safety standards, even during peak season.
- Refunds midway through the tour are subject to the cancellation policy and are unavailable once the tour has commenced; alternative solutions can be discussed.
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