AOP 231-235 Tulsa Fire Department Recognition Policy, callback staffing

Questions and Answers

What is the maximum number of Records of Exceptional Performance an individual can be awarded?

One record only

Five records per year

Ten records in total

There is no limit (correct)

Who is responsible for recommending a member for a Record of Exceptional Performance?

The department medical officer

The Fire Chief

Any supervisor within the department (correct)

Any member of the Fire Department

What is the first step a Good Samaritan should undertake upon assisting Fire Department members?

Evaluate their own welfare

Contact the Fire Chief

Engage in initial scene evaluation (correct)

Publicly identify themselves

What should be done to verify the welfare of a Good Samaritan?

Establish positive contact Signup and view all the answers

Where should the original Records of Exceptional Performance be placed after presentation?

In the member's personnel file Signup and view all the answers

What is an appropriate action to take after verifying the welfare of a Good Samaritan?

Thank them for their help Signup and view all the answers

What is recorded on the daily skills check-off form if an FEO Intern demonstrates needs improvement?

A detailed action plan to assist in skill improvement Signup and view all the answers

What happens if an FEO Intern receives an unsatisfactory evaluation at the end of their program?

They must undergo additional shifts of supervised ride-out time Signup and view all the answers

Which abbreviation reflects that an FEO Intern sometimes meets established standards but lacks consistency?

N Signup and view all the answers

Who is responsible for completing the FEO Internship Initial Development Plan?

The Company Officer and the District Chief together Signup and view all the answers

What must be included in the evaluation for a rating of 'E' (Excellent Performance)?

Quantifiable bullet comments or examples Signup and view all the answers

What time period does the FEO internship program last?

5 shifts Signup and view all the answers

Who ultimately reviews the completed daily skills check-off form?

The Intern's Captain Signup and view all the answers

What defines a successful performance, labeled as 'S' in evaluations?

Meets and occasionally exceeds established standards Signup and view all the answers

What is the primary concern addressed by the staffing policy?

Maintaining a minimum safety level Signup and view all the answers

What may lead to temporary alterations in call back numbers?

Memorandums of understanding Signup and view all the answers

How do management and labor perceive economic conditions in relation to services?

They understand its impact on services Signup and view all the answers

What remains paramount in the policy regardless of staffing levels?

Safety of internal and external customers Signup and view all the answers

What is the minimum internship period required for a newly promoted Fire Equipment Operator before they can ride out as a Captain?

5 shifts Signup and view all the answers

What is one of the key skills the Intern will NOT learn during the Future FEO Skills Training Program?

Emergency medical procedures Signup and view all the answers

Which document can be used to track the progress of the Intern during the Future FEO Skills Training Program?

FEO Daily Skills Check-off Form Signup and view all the answers

What action can an Intern take if they feel they need more than 5 shifts during their internship?

Request additional shifts Signup and view all the answers

Under what condition is a newly promoted Fire Equipment Operator able to skip the internship period?

There are no exceptions to the internship requirement Signup and view all the answers

What resource is recommended for an Intern to familiarize themselves with during their training?

Preplan Books Signup and view all the answers

Who is responsible for evaluating the performance of the Intern upon completion of the internship?

The Captain and District Chief Signup and view all the answers

Which of the following is NOT a learning objective of the Future FEO Skills Training Program?

Hazardous materials handling Signup and view all the answers

What is the minimum duration of callback hours a member must accumulate for their date stamp to be updated?

Six hours Signup and view all the answers

Which of the following circumstances does NOT trigger a callback?

Callback staffing needs Signup and view all the answers

Who is responsible for updating a member's date stamp if they worked a callback of less than six hours?

The Assistant Chief Signup and view all the answers

What happens if the callback list is exhausted without meeting staffing levels?

The least senior qualified member will hold over Signup and view all the answers

Under what condition is a member on Injury Leave eligible for callback overtime?

They are never eligible for callback overtime Signup and view all the answers

At what time can an Assistant Chief initiate a callback?

0600 hours on the day of the callback shift Signup and view all the answers

What rate are members compensated for callback offers, and what is the minimum guarantee?

One and one-half times their hourly rate with a three-hour minimum Signup and view all the answers

Which statement regarding duty exchanges to fulfill callback offers is true?

Duty exchanges will not be allowed to fulfill callback offers Signup and view all the answers

How is the callback list prioritized among members who have an equal last callback date?

By the seniority of the member Signup and view all the answers

What happens if a member cannot be reached at the provided contact numbers?

It is considered a rejection of the callback offer Signup and view all the answers

Which of the following scenarios would be categorized as 'Contacted - Declined'?

Member is reached but decides not to accept the offer Signup and view all the answers

What is the maximum time frame a member has to report for duty after receiving a callback offer?

One and one-half hours Signup and view all the answers

If a member has two contact numbers, how will it be treated during callbacks?

Any of the two numbers can be used for contact purposes Signup and view all the answers

What is the purpose of generating time and date stamps for callback results?

To rank their position in subsequent callback offers Signup and view all the answers

Study Notes

Exceptional Performance Recognition

Tulsa Fire Department awards Records of Exceptional Performance for notable achievements by any member.
No limit on the number of awards a member can receive.
Supervisors can recommend members for recognition through written recommendations to the Fire Chief.
Presentations occur at badge/commendation ceremonies with records added to personnel files.

Good Samaritan Citation

Award recognizes civilians who assist Fire Department members during emergencies.
Civilians should be included in initial emergency assessments and approached for information and assistance.
Establish rapport and check the welfare of the Good Samaritan before allowing them to help.

Future FEO Skills Training Program

Aims to transition Relief Fire Equipment Operators to Fire Equipment Operator/Acting Captain roles.
Uses daily skills check-off forms to track progress during emergency and non-emergency incidents.
Interns learn various skills including record-keeping, incident data entry, ICS usage, communication protocols, and resources for emergencies.

Guidelines for the Training Program

Participants must be promoted to or on an established list for Fire Equipment Operator roles.
Internships last a minimum of 5 shifts under a Captain’s supervision before assignment as a Captain.
Additional shifts may be requested if needed, based on evaluation by the District Chief and Captain.

Performance Evaluation Process

Evaluations mark completion of the FEO Intern Skills Training Program.
Initial Development Plans outline expectations between the company officer, District Chief, and FEO Intern.
Daily check-off forms are used to track skill performance, with action plans for areas needing improvement.

Callback Procedures

Established policies ensure minimum staffing levels for operational safety.
A callback list allows members to indicate availability, sorted by the last callback date.
Members must report to duty within 1.5 hours of notification or decline the offer.

Callback Staffing Policies

Members are responsible for updating personal contact information on callback lists.
Callback offers of less than 6 hours do not reset date stamps until cumulative hours reached.
Temporary staffing solutions are required when shortages exceed 4 hours, with no duty exchanges allowed to cover gaps.

Compensation for Callback

Members accepting callback offers are compensated at one and a half times their hourly rate, with a minimum of three hours pay.

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Description

Explore the policies surrounding the recognition of exceptional performance within the Tulsa Fire Department. This quiz provides insights into the processes for awarding members and the criteria for recommendations. Understand the importance of recognizing dedication and hard work in fire services.