TT Key Performance Indicators Quiz
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Questions and Answers

What is the purpose of Key Performance Indicators (KPIs) in a Training and Development department?

  • To reduce the number of postponed courses
  • To quantify and evaluate the success of the department (correct)
  • To increase the number of courses conducted
  • To monitor the number of certificates issued

    • What is the significance of setting measurable objectives using KPIs?

  • To monitor trends in the issuance of certificates
  • To increase the number of courses conducted per quarter
  • To evaluate progress and make improvements (correct)
  • To reduce the number of cancelled courses

    • Which factor would alert the management about potential problems in a Key Performance Area (KPA)?

  • The number of not delivered courses
  • The number of postponed courses within 48 hours
  • The number of cancelled courses (correct)
  • The percentage of certificates issuance within 48 hours

    • What does it signify if the Number of unfollowed up courses within 48 hours is set at 0% as a KPI?

    <p>Immediate follow-up is essential for course success (B)</p> Signup and view all the answers

    How are Quarterly results typically presented to the Technical Training Director?

    <p>At a Management Review Meeting (B)</p> Signup and view all the answers

    What happens if established goals for each KPI objective are not met as per the text?

    <p>An appropriate problem-solving method will be established at all levels (D)</p> Signup and view all the answers

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