6 Questions
What is the purpose of Key Performance Indicators (KPIs) in a Training and Development department?
To quantify and evaluate the success of the department
What is the significance of setting measurable objectives using KPIs?
To evaluate progress and make improvements
Which factor would alert the management about potential problems in a Key Performance Area (KPA)?
The number of cancelled courses
What does it signify if the Number of unfollowed up courses within 48 hours is set at 0% as a KPI?
Immediate follow-up is essential for course success
How are Quarterly results typically presented to the Technical Training Director?
At a Management Review Meeting
What happens if established goals for each KPI objective are not met as per the text?
An appropriate problem-solving method will be established at all levels
Test your knowledge about key performance indicators (KPIs) used to evaluate and quantify the success of TT departments. Learn how KPIs are utilized to set objectives, measure progress, monitor trends, and support decision-making.
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