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What is the purpose of Key Performance Indicators (KPIs) in a Training and Development department?
What is the purpose of Key Performance Indicators (KPIs) in a Training and Development department?
- To reduce the number of postponed courses
- To quantify and evaluate the success of the department (correct)
- To increase the number of courses conducted
- To monitor the number of certificates issued
What is the significance of setting measurable objectives using KPIs?
What is the significance of setting measurable objectives using KPIs?
- To monitor trends in the issuance of certificates
- To increase the number of courses conducted per quarter
- To evaluate progress and make improvements (correct)
- To reduce the number of cancelled courses
Which factor would alert the management about potential problems in a Key Performance Area (KPA)?
Which factor would alert the management about potential problems in a Key Performance Area (KPA)?
- The number of not delivered courses
- The number of postponed courses within 48 hours
- The number of cancelled courses (correct)
- The percentage of certificates issuance within 48 hours
What does it signify if the Number of unfollowed up courses within 48 hours is set at 0% as a KPI?
What does it signify if the Number of unfollowed up courses within 48 hours is set at 0% as a KPI?
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How are Quarterly results typically presented to the Technical Training Director?
How are Quarterly results typically presented to the Technical Training Director?
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What happens if established goals for each KPI objective are not met as per the text?
What happens if established goals for each KPI objective are not met as per the text?
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