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What is the consequence of the delivering TSP's failure to provide the forms for 'Notification of Loss/Damage AT Delivery' and 'Notification of Loss/Damage AFTER Delivery' to the customer?
What is the consequence of the delivering TSP's failure to provide the forms for 'Notification of Loss/Damage AT Delivery' and 'Notification of Loss/Damage AFTER Delivery' to the customer?
- The requirement for notification to the delivering TSP and all TSPs involved in handling the goods is eliminated. (correct)
- The delivering TSP must inspect the damaged items within 24 hours.
- The customer must bear all costs of loss/damage without any recourse.
- The customer is required to submit proof of loss/damage to the Military Surface Deployment and Distribution Command.
In what case are Notice of Loss or Damage (NOLD) forms not required by the delivering TSP?
In what case are Notice of Loss or Damage (NOLD) forms not required by the delivering TSP?
- When there is a claim for damage exceeding $5000.
- When there is a minor delay in delivery.
- In major incidents such as fire, pilferage, vandalism, and significant loss, damage, or delay. (correct)
- In cases where the customer fails to notify the delivering TSP within 3 business days.
What evidence is considered by the MCO or delivering TSP to determine if a customer has sustained loss/damage in a shipment?
What evidence is considered by the MCO or delivering TSP to determine if a customer has sustained loss/damage in a shipment?
- Inventory prepared at origin and the delivery receipt. (correct)
- Customer's statement without any supporting documents.
- Evidence from a third-party inspector.
- Proof of purchase at destination.
When can the TSP inspect damaged items after coordinating with the customer?
When can the TSP inspect damaged items after coordinating with the customer?
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What may cause a claim to be denied by the TSP?
What may cause a claim to be denied by the TSP?
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