Troubleshooting Your Browser
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Questions and Answers

Which of the following is a possible reason why some parts of the website couldn't load?

  • Your browser is outdated
  • Your device doesn't have enough storage space
  • Your firewall or proxy is blocking some parts of the website (correct)
  • Your device is not connected to the internet
  • What should you do if you encounter this issue?

  • Clear your device's cache
  • Do nothing, it will resolve on its own
  • Refresh the page or contact the help center (correct)
  • Disable your firewall
  • What is the requirement to use WeTransfer on your browser?

  • The latest version of Adobe Flash Player
  • A JavaScript-enabled browser (correct)
  • A paid subscription
  • A high-speed internet connection
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