Troubleshooting Technical Issues

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Questions and Answers

During an important online presentation, your computer suddenly freezes and displays a 'blue screen of death'. Which of the following is the MOST likely explanation, assuming all hardware connections are secure?

A surge in the `network` overloaded your computer’s power supply.
A recent `update` to your web browser is incompatible with the presentation software.
Your `service provider` intentionally interrupted the signal to force you to upgrade your plan.
A `glitch` in the operating system caused a critical error, leading to a system crash. (correct)

A company's internal `network` is experiencing unusually slow speeds. Multiple users report difficulty accessing shared files and online applications. Which of the following is the MOST likely cause?

A widespread `paper jam` across all office printers is consuming network bandwidth.
The `service provider` is performing scheduled maintenance during peak hours without prior notice.
A `virus` or other malicious software is consuming network resources and system processing power. (correct)
The company's `router` has been configured to prioritize video streaming services.

Your computer has been running slowly, and you suspect a `virus`. You ran a full system scan last week. What should you do?

Assume it's just a temporary `glitch` and restart your computer; the problem will likely resolve itself.
Run another full system scan with an up-to-date anti-virus program, and consider using a different anti-virus program for a second opinion. (correct)
Delete all recently downloaded files, as they are the most likely source of the `breach`.
Immediately contact your `service provider` to report the issue, as they are responsible for your computer's security.

You are presenting a report in an `online meeting,` but your internet connection is unstable. Your video keeps freezing, and your audio is cutting out. What is the FIRST thing you should try to do to fix this?

Switch to a different <code>network</code>, such as a mobile hotspot, if available. (C) Signup and view all the answers

A critical piece of software required for your work is prompting you to install a large `update`. The update description mentions bug fixes, security enhancements, and new features. What is the MOST appropriate course of action?

Schedule the <code>update</code> for a time when it will have minimal impact on your work, and ensure you have backed up your important data. (B) Signup and view all the answers

A `breach` refers to a situation where paper becomes stuck in a printer.

False (B) Signup and view all the answers

A `glitch` is a sudden, temporary problem in technology, such as a software error or system malfunction.

True (A) Signup and view all the answers

Resetting your modem, router or changing their positions cannot improve the `signal` strength of a poor internet connection.

False (B) Signup and view all the answers

If you think someone has gained unauthorized access to your system, it is advisable to delay contacting an expert.

False (B) Signup and view all the answers

A `virus` is a type of malicious software designed to damage a device by infecting files or websites.

True (A) Signup and view all the answers

It's essential to ______ your important documents regularly to avoid data loss.

back up Signup and view all the answers

If you think someone has ______ your system, contact an expert immediately.

breached Signup and view all the answers

Have you ever been in an online meeting when everyone’s faces suddenly froze, often due to a slow or ______ connection?

poor internet Signup and view all the answers

Employees must and using their access cards for security purposes.

swipe in, swipe out Signup and view all the answers

The security team constantly monitors for any unusual activity on the company’s network, watching for any systems that may be being ______.

hacked into Signup and view all the answers

Match the phrasal verb to its meaning:

Plug in = To connect an electrical device to the power supply Scroll up = Move content upwards on a screen Opt out = Choose not to participate in something Hook up = Connect to something Signup and view all the answers

Match the computer issue with its description:

Glitch = A temporary, minor problem or malfunction Bug = An error in software that causes unexpected behavior Crash = A sudden and complete failure of a program or system Virus = Malicious software that damages a computer system Signup and view all the answers

Match the term to its definition:

Router = Device that forwards data packets between networks Network = A group of interconnected computers or devices Load = To transfer data from one place to another Breach = Gain unauthorized access Signup and view all the answers

Match the term with its use:

Present Continuous = Describes an action happening now Present Perfect = Describes an action that started in the past and continues to the present Simple Past = Describes a completed action in the past Will = Expresses a future intention or prediction Signup and view all the answers

Match the tech issue with a potential solution:

Poor internet connection = Reset modem or router Paper jam = Open the appropriate printer doors and gently remove Software update = Allow the installation to complete Computer virus = Run a scan with up-to-date antivirus software Signup and view all the answers

Flashcards

Glitch

A sudden, temporary problem in technology.

Bug

An error in software or hardware that creates a problem.