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Troubleshooting System Faults Quiz

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Questions and Answers

What can cause most BSoDs, especially those that occur during startup?

Windows updates

Faulty hardware or hardware drivers (correct)

Software conflicts

Insufficient RAM

What should be done if the system auto restarts after a blue screen and the error cannot be read?

Reinstall Windows

Open the Advanced Options menu and select the Disable automatic restarts option (correct)

Update all drivers

Perform a system reset

What is recommended to check if a BSoD occurs due to hardware issues?

Run a disk cleanup

Check seating of hardware components and cables (correct)

Perform a system restore

Update the operating system

What should be used to restore the system to a working state if a BSoD occurs during startup?

System Restore or driver rollback (C) Signup and view all the answers

What does a system exhibiting instability suggest?

Overheating problem, power problem, CPU/chipset/RAM issue, or corrupt kernel files (B) Signup and view all the answers

What tool can be used to test memory chips for errors in Windows?

Windows Memory Diagnostics tool (B) Signup and view all the answers

What should be done if errors are found during memory chip testing?

First check that all the memory modules are correctly seated (D) Signup and view all the answers

What does a USB controller resource warning indicate?

Too many devices connected to a single controller (A) Signup and view all the answers

What is the recommended action if updating chipset drivers doesn’t resolve USB issues?

Connect the hub to a USB 2 port rather than a USB 3 port (A) Signup and view all the answers

What is the purpose of disabling USB selective suspend power management?

To resolve USB devices not working after the computer resumes from sleep/hibernation (B) Signup and view all the answers

What should be done if a known-good memory module is reported faulty?

The problem is likely to lie in the motherboard (D) Signup and view all the answers

What is the purpose of running chkdsk and sfc /verifyonly?

To verify the boot volume's file system and scan Windows system files for corruption (B) Signup and view all the answers