Troubleshooting Network and Server Errors in Online Quizzes
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Questions and Answers

What should you do if you receive a 'Network Error: Your response was not saved' message?

  • Restart your device and attempt to submit the response
  • Refresh the page and try submitting the response again
  • Check if you are signed in from another device and exit the test on that device (correct)
  • Contact your internet service provider to resolve the network error

    • What is the recommended action if you encounter a 'Server Error: Your response was not saved' message?

  • Switch to a different internet browser and attempt to submit the response
  • Confirm if you are signed in from another device and exit the test on that device (correct)
  • Clear the browser cache and try submitting the response again
  • Change your internet connection and then try submitting the response

    • What should you do if you believe the error message is a mistake?

  • Change your internet connection
  • Contact your test administrator (correct)
  • Wait for some time and then try again
  • Restart your device and try again

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