Podcast
Questions and Answers
What is the term used for travel offered as a reward for top-performing workers?
What is the term used for travel offered as a reward for top-performing workers?
- Incentive Travel (correct)
- Inbound Tourism
- Net Rate
- Domestic Tourism
What is the primary responsibility of a Hotel General Manager?
What is the primary responsibility of a Hotel General Manager?
- Ensuring efficient and profitable operations while setting customer service standards (correct)
- Providing direct customer service at the front desk
- Conducting guided tours for guests at local attractions
- Overseeing the restaurant operations within the hotel
Which of the following roles involves providing information such as itineraries and traffic regulations to tourists?
Which of the following roles involves providing information such as itineraries and traffic regulations to tourists?
- Tour Operator
- Travel Agent
- Tour Guide
- Tourist Information Assistant (correct)
Which term describes a negotiated hotel rate for groups attending events?
Which term describes a negotiated hotel rate for groups attending events?
What is a key task of a Front Desk Receptionist?
What is a key task of a Front Desk Receptionist?
Which position is responsible for regularly cleaning guestrooms and common areas?
Which position is responsible for regularly cleaning guestrooms and common areas?
What does the term 'Travel Product' encompass?
What does the term 'Travel Product' encompass?
A Travel Agent primarily does which of the following?
A Travel Agent primarily does which of the following?
Which type of tourism involves residents visiting locations outside their home country?
Which type of tourism involves residents visiting locations outside their home country?
What is a hub in travel context?
What is a hub in travel context?
What is a significant role of a Restaurant Manager?
What is a significant role of a Restaurant Manager?
Which position supervises and coordinates the activities of workers providing travel information?
Which position supervises and coordinates the activities of workers providing travel information?
Which season is considered the peak time for travel?
Which season is considered the peak time for travel?
What characterizes an effective Housekeeping Attendant?
What characterizes an effective Housekeeping Attendant?
What does the net rate refer to in travel context?
What does the net rate refer to in travel context?
Which type of tourism pertains to activities of residents within their own country?
Which type of tourism pertains to activities of residents within their own country?
What is the primary responsibility of a Casino Manager?
What is the primary responsibility of a Casino Manager?
Which of the following roles involves maintaining gambling machines?
Which of the following roles involves maintaining gambling machines?
What is a primary duty of a Front Desk Receptionist in a hotel?
What is a primary duty of a Front Desk Receptionist in a hotel?
What role does a Tourist Information Assistant play in the tourism sector?
What role does a Tourist Information Assistant play in the tourism sector?
Which position involves creating a guest-friendly environment while maintaining profit margins?
Which position involves creating a guest-friendly environment while maintaining profit margins?
Which of the following is generally not a responsibility of a Cage Cashier?
Which of the following is generally not a responsibility of a Cage Cashier?
Which position is typically responsible for managing check banks and cage windows in a casino?
Which position is typically responsible for managing check banks and cage windows in a casino?
In the hospitality industry, what is typically expected from an Executive Chef?
In the hospitality industry, what is typically expected from an Executive Chef?
Study Notes
Passenger Service Representative
- Provides personal services to company officials, distinguished persons, and foreign-speaking passengers.
- Assists sick or injured passengers and arranges for medical assistance.
Travel Trade Sector
- Composed of individuals and companies reselling travel products and services.
- Key job roles:
- Tour Guide: Escorts visitors at tourist destinations.
- Tour Operator: Wholesale agent marketing tour packages.
- Travel Agent: Organizes travel and tour services for clients.
- Tourist Information Assistant: Offers tourists essential information and services.
- Travel Information Center Supervisor: Oversees activities related to providing travel information to motorists.
Accommodation Sector
- Focuses on providing lodging services to guests.
- Key job roles:
- Hotel General Manager: Ensures efficient operations and high customer service standards.
- Front Desk Receptionist/Agent: First point of contact for guests needing assistance.
- Housekeeping Attendant/Room Attendant: Maintains cleanliness in guest rooms and common areas.
- Cage Cashier: Manages financial operations within the casino.
- Technicians: Repair and maintain gambling machines like slot machines.
- Casino Manager: Creates systems to ensure customer satisfaction and casino profitability.
Key Terms in Travel Industry
- Group Rate: Negotiated hotel rates for group events.
- Hub: Central airport or city connecting various transport routes.
- Incentive Travel: Travel rewards for top-performing employees.
- Net Rate: Price before commissions are applied.
- Travel Product: Encompasses all services and products sold in the tourism sector, including accommodations and transport.
- Travel Seasons: Includes peak, shoulder, and off-peak seasons impacting the travel industry.
Types of Tourism
- Domestic Tourism: Activities of residents within their country (e.g., Filipinos traveling within the Philippines).
- International Tourism: Activities of residents crossing borders to visit different countries (e.g., Filipinos in Europe).
- Inbound Tourism: Foreign visitors traveling to a country (e.g., Koreans visiting the Philippines).
- Outbound Tourism: Residents traveling outside their own country (e.g., Filipinos visiting Korea).
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Description
Test your knowledge on the roles and responsibilities within the travel trade and accommodation sectors. This quiz covers essential positions such as Passenger Service Representatives, Tour Guides, and Hotel Managers, and their contributions to excellent customer service. Learn about the key functions that support travelers and guests.
