Transportation & Tourism Evolution

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Questions and Answers

During which era did railways begin aggressively marketing their services and forming travel agencies and tour companies?

  • Express-Travel System Era
  • Pre-Industrial Travel System Era
  • Mature-Railway System Era (correct)
  • Early-Industrial Travel System Era

Which of the following best describes the defining characteristic of the Express-Travel System Era?

  • Exclusive reliance on automobile transportation.
  • Trains stopping only at major stations or terminals, increasing travel speed. (correct)
  • Focus on travel arrangements made directly by travelers with suppliers.
  • The predominance of long-distance rail travel and limited air travel.

What critical factor led to significant changes in travel patterns during the Post-Mobility Adjustment Era?

  • Technological advancements in high-speed rail systems.
  • The rise of budget airlines and increased air travel accessibility.
  • The oil embargo by OPEC and the subsequent rise in fuel prices. (correct)
  • The decline of automobile use and a shift towards public transportation.

A family wants to visit multiple locations within a country at their own pace, exploring local cultures. Which mode of transportation would be most suitable?

<p>Automobile Transportation (C)</p> Signup and view all the answers

Which type of sea transportation is best described as 'sailing hotels' offering tourists the opportunity to see several countries during their trip?

<p>Cruise Ships (C)</p> Signup and view all the answers

Which of the following is the MOST accurate description of 'recreation' in the context of tourism?

<p>Visiting a place and participating in activities that are relaxing or diverting from normal routines. (A)</p> Signup and view all the answers

Which of these represents a challenge faced by the recreation and leisure service field in the 21st century?

<p>Serving a diverse society in terms of race, age, and gender. (D)</p> Signup and view all the answers

Which gaming area involves wagering between the casino and customers, including games such as craps and roulette?

<p>Table Games (B)</p> Signup and view all the answers

A casino wants to attract more senior citizens. According to the text, which strategy aligns with the reasons people visit casinos?

<p>Providing opportunities for social interaction and lower-stakes games. (B)</p> Signup and view all the answers

Which of the following best describes the primary goal of MICE (Meetings, Incentives, Conventions, and Exhibitions)?

<p>To bring professionals together, foster connections, and promote new ideas and growth. (D)</p> Signup and view all the answers

A company wants to host a meeting where attendees will learn a specific skill through hands-on activities and individual interaction. Which form of meeting is most appropriate?

<p>Clinic (C)</p> Signup and view all the answers

Which of the following describes Exhibitions in the MICE industry?

<p>Massive events, usually industry-specific, drawing thousands of visitors and exhibitors. (D)</p> Signup and view all the answers

A CVB aims to improve the region's tourism. Which action aligns with their responsibilities?

<p>Assisting meeting planners with preparations and supporting them throughout their events. (C)</p> Signup and view all the answers

A travel agency is creating customer profiles to better serve its clients. Which step is essential in this process?

<p>Regularly updating profiles to capture changing preferences and interests. (B)</p> Signup and view all the answers

A tourism board is aiming to attract more visitors. Which reflects an understanding of geographical factors?

<p>Highlighting convenient air travel options. (B)</p> Signup and view all the answers

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Flashcards

Pre-Industrial Travel System Era

The era before widespread industrialization in Europe and North America, characterized by few common carriers and bespoke travel arrangements.

Post-Mobility Adjustment Era

An adjustment period that began in 1973-1974 due to the oil embargo and rising fuel prices, leading to altered travel patterns.

Sea Transportation

This includes cruise travel, boat travel, yachting, and ferry travel.

Commercial Attractions

Retail operations offering gifts, handcrafted goods, arts, and souvenirs to attract tourists.

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Industrial Attractions

Factory tours that have evolved elaborate facilities to accommodate tourists.

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Gaming Entertainment

Gaming business including hotel, retail, recreational activities and betting

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Amenity Offerings

Hotel operations draw people to health spas, hair salons, beauty parlors, amusement centers and theme parks

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MICE

Meetings, incentives, conventions, and exhibitions

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Meetings (MICE)

Typically single-day events in hotel conference rooms or convention centers, focused on addressing challenges and discussing plans.

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Conventions (MICE)

Larger meetings with expositions or trade shows, often held annually by associations.

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Exhibitions (MICE)

Massive events attracting thousands of visitors and exhibitors, usually industry-specific with a targeted market.

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Conventions and Visitors Bureau (CVB)

A non-profit organization representing transportation, hotels, restaurants, that tries to solicit business from pleasure-seeking visitors.

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Tap into the Power of Reviews

Marketing strategy for tourism that makes sure to respond to all negative and positive reviews to acknowledge that customers are listened to and heard.

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Focus on Mobile

Marketing strategy for tourism that focuses on creating a mobile experience that is as good as the website experience

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Live Video Marketing

A marketing strategy for tourism that says travellers are frequently searching for videos of destinations they want to visit.

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Study Notes

The Transportation Sector

  • Rapid development and technological innovations in transportation enable tourists to reach many destinations
  • Transportation is an integral part of the tourism and hospitality industry

Transportation and Travel Evolution

  • Pre-Industrial Travel System Era occurred before widespread industrialization in Europe and North America
    • Few common carriers and almost no regularly scheduled transportation services existed
    • Travelers made their arrangements with several suppliers; a few had the money and reason to travel
  • Early-Industrial Travel System Era involved road improvements, such as railways, canals, and steamship services
    • Travel increased as more people had money to travel, common carriers emerged, and regularly scheduled transportation services began
  • Mature-Railway System Era: Thomas Cook began his company in the United Kingdom in 1840
    • More people traveled compared to the previous era
    • Railways began to market their services more aggressively, travel agencies and tour companies formed
  • Express-Travel System Era: trains and other forms of transportation only stopped at major stations or terminals
    • This era was characterized by railways expanding operations with hotels and travel-related services
    • Increased speed of travel, encouraged more travel
  • Automobile-Based Travel System Era enhanced the influence of privately-owned automobiles in North America and Europe from the 1920s
    • Motorways, interstate highways, and other trunk highways were developed from 1920 to 1974
    • The automobile predominated over other travel modes from 1920 to 1945
  • Modern-Tourism Travel System Era occurred from 1945 to 1974
    • Car ownership continued to multiply at the expense of long-distance rail travel
    • Increased air travel with the introduction of wide-bodied jets in 1970
  • Post-Mobility Adjustment Era began in 1973/1974 due to the oil embargo by OPEC and increased fuel prices
    • The energy crisis changed travel patterns worldwide, and travelers look for alternative, group-oriented transportation modes

Selection of Transportation Mode

  • A tourist's travel experience enrichment depends on the mode of transport and frequency of use
  • Transportation can be a separate tourist attraction like cruising, orient express trains, and boat trips
  • Air Transportation as a mode of transport
    • Air travel has greatly changed people's minds concerning time and distance.
    • Airlines spend billions of dollars/apply new tech to meet air transport demand
    • The travel industry developed rapidly with a pivotal role in long-distance travel
    • Examples: Airplanes, Helicopters, Hot Air Balloons, and Gliders
  • Automobile Transportation
    • Automobilies are used for short distances
    • It's easy to see local cultures and nations
    • This mode of transport is very important, offers great flexibility and tourists frequently use automobile transport for it's low price
  • Railway Transportation
    • This is the oldest form of transport
    • Railways were frequently used in the 19th Century
    • Railways are used more to transport loads in many countries as tourists prefer air/automobile transport
    • There are railroads included in touristic packages
    • Technology/innovation birthed fast trains, which compete with air/automobile transportation ways
    • Examples: High-speed, Regional, Rapid Transit, and Freight Trains
  • Sea Transportation; including ship travel, boat travel, yachting, and ferry boat travel
    • Cruise ships/sailing hotels provide opportunities
    • While traveling on a cruise ship, countries can be seen
    • Maritime vessels and cargo ships such as ro-ro, container vessels, crude, and bulk carriers

Recreations and Attractions

  • Recreation involves activities that are relaxing or diverting from normal routines; Can also be the pursuit of leisure during one's spare time
  • Also involves parks, museums, historic sites, and theaters
  • Leisure is the productive, creative, or contemplative use of free time
  • Varied Views of and leisure
    • Recreation: public agencies that provide parks, playgrounds, swimming/sports pools, fields, and community centers cities/towns/countries/park district
    • Recreation: found in a senior center, workshop disabled individuals, or a physical rehabilitation treatment center
    • Impact of outdoor recreation forms on our natural surroundings - forests, mountains, rivers, and lakes
    • These constitute nation’s heritage

Recreational Participation

  • Recreation: broad range of leisure activities, including travel and tourism, cultural entertainment, arts, hobbies, and membership in social clubs or interest groups
  • Activity may be enjoyed with thousands of participants or spectators, a solitary experience, and be very strenuous or primarily a mental activity
  • Can be a lifetime of interest/involvement or consist of a single, isolated experience

Attractions

  • Natural Attractions serve as the “mainspring” that attracts many
    • Examples: National parks, forests, botanical, and zoological parks
  • Purpose Built Attractions: have been purposely developed for tourism
    • Examples: Theme Park, a zoo, or an art gallery
  • Heritage Attractions appeal to those inspired to learn more about contemporary and long-vanished civilizations
    • Examples: The Great Wall of China/Rice Terraces of the Philippine Cordilleras
  • Recreation Attractions maintain and provide access to indoor and outdoor facilities where people can participate in sports and other recreation activities
    • Examples: Bowling, camping, fishing, and golfing

Challenges Faced in the Recreation and Leisure Service Field

  • Catering to a diverse society including different races, ages, and genders
  • Emphasizing key social purposes of recreation to youth, disabilities, and community dev.
  • Achieve understanding of the value of recreation, parks, and the leisure-service profession
  • Upgrade recreation, and park programs, especially inner cities and minority populations
  • Adopt benefits-based management approach proving positive recreation outcomes
  • Promote recreation as a healthy-related field
  • Develop partnerships w/environmental organizations to protect/restore wildlands waterways
  • Expand/improve family-centered programs facilities
  • Promote high values/ethical practices in youth sports
  • Strive for fuller mainstreaming of persons w/disabilities in community recreation programs
  • Plan for role of recreation, leisure, potentially job-scarce economy
  • Develop higher levels of professionalism through accreditation, certification, continuing education, or program standards
  • Unify recreation/leisure service fields

Gaming Entertainment

  • Gaming Industry includes: casinos, card games, charitable games, lottery-operated games, and betting on greyhound and horse races
  • Gaming Entertainment refers to the casino gaming business and all its aspects
  • Aspects include: hotel operation, entertainment, retail shopping, recreational activities, and other types of operation in addition to betting
  • Industry gives risk of gambling as an entertainment and leisure package
  • Casinos are for consumers and or customers combine gambling with activities during their stay

Gaming and facilities Inside the Casino

  • Table Games involve wagering/betting with the casino customers
    • Games included dice/craps games, roulette, the Big 6 wheel, pai-gow
  • Wagering occurs on the table
  • Card Games vary from table games that do not wage against each other
    • Examples: Blackjack, Baccarat, and Poker
  • Slot Machine/Video games have simulated or actual reels by activating a handle
    • Pay-offs are based of a random number generator or alignment
    • Video games include video poker, keno, bingo or lottery
  • Keno and Bingo are based off a random number generator
  • Race and Sports books racebooks racebook involve wagering in horse betting tracking and collegiate sporting event wagers
  • Casino Cage is financial transactions and is accounting for monies
  • Surveillance maintains watch activities through high-tech cameras
  • Ancillary Departments include: restaurant operations, bar, and entertainment centers such as lounges or showrooms and lodging
  • The goal is to lure wagering, enter games of skill/chance
  • Casinos are an recreational and an exciting form
  • Casinos offer residents and retirees an environment and escape from stress
  • Economically casinos operate and offer low rates to attract gamblers
  • Mega resort facilities want those seeking activities

M.I.C.E and Travel Trade Sectors

  • MI(Meeting Industry) CE(Convention and Exhibition)
  • Goal to gather professionals, promote connections, ideas and growth
  • Events are business events
  • Organizers add leisure to large events
  • It is a 4 sector: meetings, intensive, convention, and exhibitions
  • Events in person and moving to virtual location rose
  • Hybrid events rose through covid
  • Meetings are single day or convention centers
  • Catering is kept simple

Types of Meeting

Form Definition
Clinic Workshop with attendees
Fourm Assembly to discuss common concerns
Seminar Gathering of professional leaders
Symosium Meeting where experts consensus
Workshop Small group skill enhancement
Conference Meeting of professionals for public purpose
Colloquium Informal discussion with group
Panel Two spokespersons stating all views
Lecture Expert spokesperson addressing
  • Organized by business, associations, or educational

MICE continued

  • Theater Style (no notes or document for notes)
  • Class room (use for documents or notes)
  • Board Room (small number of people)
  • Incentives most fun awards, team or offers
  • Goal to boost loyalty and performance
  • Incentives take from depend if their are organized

Factors of Considerations

Factor Definition
Set specific goal Set goals for events
Measure/performance Measuring performance for success
Communicate standards to participant Communicating expectations
Choice reward appropriate for goal Choosing incentives
Celebrate Achievement Celebrating accomplishments
  • Convention bigger meeting than those
  • Form Expo shows
  • Convention formats has opening with presentation along with booths and show
  • Conventions held in large hotels for three/five days vary.
  • Exhibition massive draw world wide

Exhibition

  • Trade show/massive worldwide
  • Can have show to a week
  • Show industry specific for market

Exhibition goal

  • Present product serve business along w/potential partners Professionals look to network discover
  • Industry professional will discovery collaboration trends
  • Award will be honor with recognition

MICE

  • It gives relations marketing push
  • New Business Pitches show innovations with an event
  • It gives starter a visibility and funding clients

MICE Key Players

Role Description
Meeting Planner Schedules and ensures services are delivered
Pre Meeting planner Manages the meeting agenda before during and after
Onsite-Activity plannner Conducts plan and moving people
Post Meeting Planner Debrief plan on how events are operated the next year
  • Convention & Visitor Bureaus (CVB) major in Mice

Convention & Visitor Bureaus (CVB) cont.

  • An non profit that seek business
  • Responsibility for different company of business
  • To hold and encourage tourist and trade show
  • Provide service though-out their meeting
  • Promote tourists participation with opportunities To Develop public relation w/ community
  • Special Events Market has very big attendance for meetings
  • The event promotes attendance . Special market has been creative and are fun Type includes Corporate events Meeting,Conventions and expos
  • Mice has been created
  • Communication factors internet
  • The internet provide access for meetings/exhibition
  • Organize individuals participation

Travel Trade Sector

  • Sell travel product they reserved
  • Support booking on sales and market
  • Offer bookings w/ reservations and attractions The sector mad with following . Travel Agents(organized travel for travelers) . Tour operators build packages for holidays Often plan to group

Travel trade

  • Wholesales: sell and market travel agents
  • Tour Guides: travel and work tourist they met They help make accommodation
  • Short Break: Operators one night or four night packages
  • Group Tour Organizers travel of organization Organization as Women organization
  • Hotel Booking Agency hotel they provided

Value OF Trade

  • Have to open visitor to destinations
  • Trade finds to reach consumer

To Be Strategized

  • Business w/customs
  • Essential profitable experience
  • Client profiling segments client of characteristic . It is better for client and their segment
  • Customer optimization

customer identifying

  • What gets value from offer, profile attributes
  • Survey the customer of profile
  • Pull data online campaign channels.
  • Create client profiles . Document for ease for access . Data current up to date

Travel Motivation

  • Stems from domain of travel psychology
  • Satisfies factor for tourist Factors on motivations

Travel Motivation

  • It’s factors
  • Internal factors- influence decisions
  • Intrensive- capabilities emotional
  • Extrensive Motivations – travel with decision

Factors Of the Travel Motivation

  • Factors/Conditions
  • Geographical/climatic
  • marketing and adverts
  • Personal Social groups/network -Social
  • Broad Origins Travel -Place of Origin: Japanese and Korean
  • Tourism major behavior factor .Destination with provisions

Education of tourist

  • Wide range of choice
  • Decision chosen destination
  • Strategy achieved markets goal objective

Goals and Objectives

Term Description
Customer What do they want?
Website Foundation of your efforts
Online Bookings According to Zion,765 billions can occur
Mobile-First Mobile experience as the websites if not better

Reach the target of website Brand- SocialMedia and engagement Find followers Customer reviews and engage- create positive atmosphere Blog - Connect and knowledge the people w/website

Brand Engagement

Term Description
Brand Engagement Share unique insights and brand image
Goal Monitor Set goals to what needs changed

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