Podcast
Questions and Answers
During which era did railways begin aggressively marketing their services and forming travel agencies and tour companies?
During which era did railways begin aggressively marketing their services and forming travel agencies and tour companies?
- Express-Travel System Era
- Pre-Industrial Travel System Era
- Mature-Railway System Era (correct)
- Early-Industrial Travel System Era
Which of the following best describes the defining characteristic of the Express-Travel System Era?
Which of the following best describes the defining characteristic of the Express-Travel System Era?
- Exclusive reliance on automobile transportation.
- Trains stopping only at major stations or terminals, increasing travel speed. (correct)
- Focus on travel arrangements made directly by travelers with suppliers.
- The predominance of long-distance rail travel and limited air travel.
What critical factor led to significant changes in travel patterns during the Post-Mobility Adjustment Era?
What critical factor led to significant changes in travel patterns during the Post-Mobility Adjustment Era?
- Technological advancements in high-speed rail systems.
- The rise of budget airlines and increased air travel accessibility.
- The oil embargo by OPEC and the subsequent rise in fuel prices. (correct)
- The decline of automobile use and a shift towards public transportation.
A family wants to visit multiple locations within a country at their own pace, exploring local cultures. Which mode of transportation would be most suitable?
A family wants to visit multiple locations within a country at their own pace, exploring local cultures. Which mode of transportation would be most suitable?
Which type of sea transportation is best described as 'sailing hotels' offering tourists the opportunity to see several countries during their trip?
Which type of sea transportation is best described as 'sailing hotels' offering tourists the opportunity to see several countries during their trip?
Which of the following is the MOST accurate description of 'recreation' in the context of tourism?
Which of the following is the MOST accurate description of 'recreation' in the context of tourism?
Which of these represents a challenge faced by the recreation and leisure service field in the 21st century?
Which of these represents a challenge faced by the recreation and leisure service field in the 21st century?
Which gaming area involves wagering between the casino and customers, including games such as craps and roulette?
Which gaming area involves wagering between the casino and customers, including games such as craps and roulette?
A casino wants to attract more senior citizens. According to the text, which strategy aligns with the reasons people visit casinos?
A casino wants to attract more senior citizens. According to the text, which strategy aligns with the reasons people visit casinos?
Which of the following best describes the primary goal of MICE (Meetings, Incentives, Conventions, and Exhibitions)?
Which of the following best describes the primary goal of MICE (Meetings, Incentives, Conventions, and Exhibitions)?
A company wants to host a meeting where attendees will learn a specific skill through hands-on activities and individual interaction. Which form of meeting is most appropriate?
A company wants to host a meeting where attendees will learn a specific skill through hands-on activities and individual interaction. Which form of meeting is most appropriate?
Which of the following describes Exhibitions in the MICE industry?
Which of the following describes Exhibitions in the MICE industry?
A CVB aims to improve the region's tourism. Which action aligns with their responsibilities?
A CVB aims to improve the region's tourism. Which action aligns with their responsibilities?
A travel agency is creating customer profiles to better serve its clients. Which step is essential in this process?
A travel agency is creating customer profiles to better serve its clients. Which step is essential in this process?
A tourism board is aiming to attract more visitors. Which reflects an understanding of geographical factors?
A tourism board is aiming to attract more visitors. Which reflects an understanding of geographical factors?
Flashcards
Pre-Industrial Travel System Era
Pre-Industrial Travel System Era
The era before widespread industrialization in Europe and North America, characterized by few common carriers and bespoke travel arrangements.
Post-Mobility Adjustment Era
Post-Mobility Adjustment Era
An adjustment period that began in 1973-1974 due to the oil embargo and rising fuel prices, leading to altered travel patterns.
Sea Transportation
Sea Transportation
This includes cruise travel, boat travel, yachting, and ferry travel.
Commercial Attractions
Commercial Attractions
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Industrial Attractions
Industrial Attractions
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Gaming Entertainment
Gaming Entertainment
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Amenity Offerings
Amenity Offerings
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MICE
MICE
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Meetings (MICE)
Meetings (MICE)
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Conventions (MICE)
Conventions (MICE)
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Exhibitions (MICE)
Exhibitions (MICE)
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Conventions and Visitors Bureau (CVB)
Conventions and Visitors Bureau (CVB)
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Tap into the Power of Reviews
Tap into the Power of Reviews
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Focus on Mobile
Focus on Mobile
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Live Video Marketing
Live Video Marketing
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Study Notes
The Transportation Sector
- Rapid development and technological innovations in transportation enable tourists to reach many destinations
- Transportation is an integral part of the tourism and hospitality industry
Transportation and Travel Evolution
- Pre-Industrial Travel System Era occurred before widespread industrialization in Europe and North America
- Few common carriers and almost no regularly scheduled transportation services existed
- Travelers made their arrangements with several suppliers; a few had the money and reason to travel
- Early-Industrial Travel System Era involved road improvements, such as railways, canals, and steamship services
- Travel increased as more people had money to travel, common carriers emerged, and regularly scheduled transportation services began
- Mature-Railway System Era: Thomas Cook began his company in the United Kingdom in 1840
- More people traveled compared to the previous era
- Railways began to market their services more aggressively, travel agencies and tour companies formed
- Express-Travel System Era: trains and other forms of transportation only stopped at major stations or terminals
- This era was characterized by railways expanding operations with hotels and travel-related services
- Increased speed of travel, encouraged more travel
- Automobile-Based Travel System Era enhanced the influence of privately-owned automobiles in North America and Europe from the 1920s
- Motorways, interstate highways, and other trunk highways were developed from 1920 to 1974
- The automobile predominated over other travel modes from 1920 to 1945
- Modern-Tourism Travel System Era occurred from 1945 to 1974
- Car ownership continued to multiply at the expense of long-distance rail travel
- Increased air travel with the introduction of wide-bodied jets in 1970
- Post-Mobility Adjustment Era began in 1973/1974 due to the oil embargo by OPEC and increased fuel prices
- The energy crisis changed travel patterns worldwide, and travelers look for alternative, group-oriented transportation modes
Selection of Transportation Mode
- A tourist's travel experience enrichment depends on the mode of transport and frequency of use
- Transportation can be a separate tourist attraction like cruising, orient express trains, and boat trips
- Air Transportation as a mode of transport
- Air travel has greatly changed people's minds concerning time and distance.
- Airlines spend billions of dollars/apply new tech to meet air transport demand
- The travel industry developed rapidly with a pivotal role in long-distance travel
- Examples: Airplanes, Helicopters, Hot Air Balloons, and Gliders
- Automobile Transportation
- Automobilies are used for short distances
- It's easy to see local cultures and nations
- This mode of transport is very important, offers great flexibility and tourists frequently use automobile transport for it's low price
- Railway Transportation
- This is the oldest form of transport
- Railways were frequently used in the 19th Century
- Railways are used more to transport loads in many countries as tourists prefer air/automobile transport
- There are railroads included in touristic packages
- Technology/innovation birthed fast trains, which compete with air/automobile transportation ways
- Examples: High-speed, Regional, Rapid Transit, and Freight Trains
- Sea Transportation; including ship travel, boat travel, yachting, and ferry boat travel
- Cruise ships/sailing hotels provide opportunities
- While traveling on a cruise ship, countries can be seen
- Maritime vessels and cargo ships such as ro-ro, container vessels, crude, and bulk carriers
Recreations and Attractions
- Recreation involves activities that are relaxing or diverting from normal routines; Can also be the pursuit of leisure during one's spare time
- Also involves parks, museums, historic sites, and theaters
- Leisure is the productive, creative, or contemplative use of free time
- Varied Views of and leisure
- Recreation: public agencies that provide parks, playgrounds, swimming/sports pools, fields, and community centers cities/towns/countries/park district
- Recreation: found in a senior center, workshop disabled individuals, or a physical rehabilitation treatment center
- Impact of outdoor recreation forms on our natural surroundings - forests, mountains, rivers, and lakes
- These constitute nation’s heritage
Recreational Participation
- Recreation: broad range of leisure activities, including travel and tourism, cultural entertainment, arts, hobbies, and membership in social clubs or interest groups
- Activity may be enjoyed with thousands of participants or spectators, a solitary experience, and be very strenuous or primarily a mental activity
- Can be a lifetime of interest/involvement or consist of a single, isolated experience
Attractions
- Natural Attractions serve as the “mainspring” that attracts many
- Examples: National parks, forests, botanical, and zoological parks
- Purpose Built Attractions: have been purposely developed for tourism
- Examples: Theme Park, a zoo, or an art gallery
- Heritage Attractions appeal to those inspired to learn more about contemporary and long-vanished civilizations
- Examples: The Great Wall of China/Rice Terraces of the Philippine Cordilleras
- Recreation Attractions maintain and provide access to indoor and outdoor facilities where people can participate in sports and other recreation activities
- Examples: Bowling, camping, fishing, and golfing
Challenges Faced in the Recreation and Leisure Service Field
- Catering to a diverse society including different races, ages, and genders
- Emphasizing key social purposes of recreation to youth, disabilities, and community dev.
- Achieve understanding of the value of recreation, parks, and the leisure-service profession
- Upgrade recreation, and park programs, especially inner cities and minority populations
- Adopt benefits-based management approach proving positive recreation outcomes
- Promote recreation as a healthy-related field
- Develop partnerships w/environmental organizations to protect/restore wildlands waterways
- Expand/improve family-centered programs facilities
- Promote high values/ethical practices in youth sports
- Strive for fuller mainstreaming of persons w/disabilities in community recreation programs
- Plan for role of recreation, leisure, potentially job-scarce economy
- Develop higher levels of professionalism through accreditation, certification, continuing education, or program standards
- Unify recreation/leisure service fields
Gaming Entertainment
- Gaming Industry includes: casinos, card games, charitable games, lottery-operated games, and betting on greyhound and horse races
- Gaming Entertainment refers to the casino gaming business and all its aspects
- Aspects include: hotel operation, entertainment, retail shopping, recreational activities, and other types of operation in addition to betting
- Industry gives risk of gambling as an entertainment and leisure package
- Casinos are for consumers and or customers combine gambling with activities during their stay
Gaming and facilities Inside the Casino
- Table Games involve wagering/betting with the casino customers
- Games included dice/craps games, roulette, the Big 6 wheel, pai-gow
- Wagering occurs on the table
- Card Games vary from table games that do not wage against each other
- Examples: Blackjack, Baccarat, and Poker
- Slot Machine/Video games have simulated or actual reels by activating a handle
- Pay-offs are based of a random number generator or alignment
- Video games include video poker, keno, bingo or lottery
- Keno and Bingo are based off a random number generator
- Race and Sports books racebooks racebook involve wagering in horse betting tracking and collegiate sporting event wagers
- Casino Cage is financial transactions and is accounting for monies
- Surveillance maintains watch activities through high-tech cameras
- Ancillary Departments include: restaurant operations, bar, and entertainment centers such as lounges or showrooms and lodging
- The goal is to lure wagering, enter games of skill/chance
- Casinos are an recreational and an exciting form
- Casinos offer residents and retirees an environment and escape from stress
- Economically casinos operate and offer low rates to attract gamblers
- Mega resort facilities want those seeking activities
M.I.C.E and Travel Trade Sectors
- MI(Meeting Industry) CE(Convention and Exhibition)
- Goal to gather professionals, promote connections, ideas and growth
- Events are business events
- Organizers add leisure to large events
- It is a 4 sector: meetings, intensive, convention, and exhibitions
- Events in person and moving to virtual location rose
- Hybrid events rose through covid
- Meetings are single day or convention centers
- Catering is kept simple
Types of Meeting
Form | Definition |
---|---|
Clinic | Workshop with attendees |
Fourm | Assembly to discuss common concerns |
Seminar | Gathering of professional leaders |
Symosium | Meeting where experts consensus |
Workshop | Small group skill enhancement |
Conference | Meeting of professionals for public purpose |
Colloquium | Informal discussion with group |
Panel | Two spokespersons stating all views |
Lecture | Expert spokesperson addressing |
- Organized by business, associations, or educational
MICE continued
- Theater Style (no notes or document for notes)
- Class room (use for documents or notes)
- Board Room (small number of people)
- Incentives most fun awards, team or offers
- Goal to boost loyalty and performance
- Incentives take from depend if their are organized
Factors of Considerations
Factor | Definition |
---|---|
Set specific goal | Set goals for events |
Measure/performance | Measuring performance for success |
Communicate standards to participant | Communicating expectations |
Choice reward appropriate for goal | Choosing incentives |
Celebrate Achievement | Celebrating accomplishments |
- Convention bigger meeting than those
- Form Expo shows
- Convention formats has opening with presentation along with booths and show
- Conventions held in large hotels for three/five days vary.
- Exhibition massive draw world wide
Exhibition
- Trade show/massive worldwide
- Can have show to a week
- Show industry specific for market
Exhibition goal
- Present product serve business along w/potential partners Professionals look to network discover
- Industry professional will discovery collaboration trends
- Award will be honor with recognition
MICE
- It gives relations marketing push
- New Business Pitches show innovations with an event
- It gives starter a visibility and funding clients
MICE Key Players
Role | Description |
---|---|
Meeting Planner | Schedules and ensures services are delivered |
Pre Meeting planner | Manages the meeting agenda before during and after |
Onsite-Activity plannner | Conducts plan and moving people |
Post Meeting Planner | Debrief plan on how events are operated the next year |
- Convention & Visitor Bureaus (CVB) major in Mice
Convention & Visitor Bureaus (CVB) cont.
- An non profit that seek business
- Responsibility for different company of business
- To hold and encourage tourist and trade show
- Provide service though-out their meeting
- Promote tourists participation with opportunities To Develop public relation w/ community
- Special Events Market has very big attendance for meetings
- The event promotes attendance . Special market has been creative and are fun Type includes Corporate events Meeting,Conventions and expos
Emerging Trends
- Mice has been created
- Communication factors internet
- The internet provide access for meetings/exhibition
- Organize individuals participation
Travel Trade Sector
- Sell travel product they reserved
- Support booking on sales and market
- Offer bookings w/ reservations and attractions The sector mad with following . Travel Agents(organized travel for travelers) . Tour operators build packages for holidays Often plan to group
Travel trade
- Wholesales: sell and market travel agents
- Tour Guides: travel and work tourist they met They help make accommodation
- Short Break: Operators one night or four night packages
- Group Tour Organizers travel of organization Organization as Women organization
- Hotel Booking Agency hotel they provided
Value OF Trade
- Have to open visitor to destinations
- Trade finds to reach consumer
To Be Strategized
- Business w/customs
- Essential profitable experience
- Client profiling segments client of characteristic . It is better for client and their segment
- Customer optimization
customer identifying
- What gets value from offer, profile attributes
- Survey the customer of profile
- Pull data online campaign channels.
- Create client profiles . Document for ease for access . Data current up to date
Travel Motivation
- Stems from domain of travel psychology
- Satisfies factor for tourist Factors on motivations
Travel Motivation
- It’s factors
- Internal factors- influence decisions
- Intrensive- capabilities emotional
- Extrensive Motivations – travel with decision
Factors Of the Travel Motivation
- Factors/Conditions
- Geographical/climatic
- marketing and adverts
- Personal Social groups/network -Social
- Broad Origins Travel -Place of Origin: Japanese and Korean
- Tourism major behavior factor .Destination with provisions
Education of tourist
- Wide range of choice
- Decision chosen destination
- Strategy achieved markets goal objective
Goals and Objectives
Term | Description |
---|---|
Customer | What do they want? |
Website | Foundation of your efforts |
Online Bookings | According to Zion,765 billions can occur |
Mobile-First | Mobile experience as the websites if not better |
Reach the target of website Brand- SocialMedia and engagement Find followers Customer reviews and engage- create positive atmosphere Blog - Connect and knowledge the people w/website
Brand Engagement
Term | Description |
---|---|
Brand Engagement | Share unique insights and brand image |
Goal Monitor | Set goals to what needs changed |
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