Transaction History FAQs
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Questions and Answers

What information can be viewed on the front of a card in the Wallet app?

  • Transaction history
  • Card expiration date
  • Card balance
  • Last four digits of FPAN and recent transactions (correct)
  • What is required to view transaction history in the Wallet app?

  • iPhone or iPad with Face ID
  • MacBook Pro with Touch Bar
  • iPhone, iPad, or MacBook Pro with Touch ID (correct)
  • Any Apple device with Wi-Fi
  • What can be found on the back of a card in the Wallet app?

  • Card PIN
  • Issuer's customer support number
  • Customisable contact buttons (correct)
  • Transaction limits
  • How do you add another card to the Wallet app?

    <p>Tap the '+' icon</p> Signup and view all the answers

    What is available on the Wallet app's main screen?

    <p>All available cards and recent transactions</p> Signup and view all the answers

    What can be accessed from the back of a card in the Wallet app?

    <p>Link to Issuer's App</p> Signup and view all the answers

    What is the purpose of the additional smaller transaction in transaction history?

    <p>It is a pre-authorisation for the transaction and will not be reflected in actual account balance</p> Signup and view all the answers

    Is transaction history available on Apple Watch?

    <p>No, it is not available on Apple Watch</p> Signup and view all the answers

    What determines the visibility of transactions made with a plastic card or on other devices in transaction history?

    <p>The issuer of the credit or debit card</p> Signup and view all the answers

    What information is displayed on the Transaction Details screen?

    <p>Merchant name, category, and location</p> Signup and view all the answers

    How many transactions are displayed in transaction history for credit, debit, and prepaid cards?

    <p>10 transactions</p> Signup and view all the answers

    What can be turned on or off in the Wallet settings?

    <p>Issuer updates and transaction history</p> Signup and view all the answers

    Can transaction history be disabled?

    <p>Yes, it can be turned off by selecting a card on Wallet and tapping 'Change Default Card'</p> Signup and view all the answers

    How can you change the default card on Wallet from an iPhone?

    <p>By touching and holding a card, then dragging it to the front of your cards</p> Signup and view all the answers

    What is the purpose of the DPAN on the Wallet?

    <p>To provide an alternative to the credit/debit card number</p> Signup and view all the answers

    What is the purpose of the 'Change Default Card' feature in Wallet?

    <p>To automatically select a card when using Apple Pay</p> Signup and view all the answers

    What is the benefit of using a mobile wallet like Apple Wallet?

    <p>Convenience and ease of use for contactless payments</p> Signup and view all the answers

    What information can be accessed through the link to the issuer's app?

    <p>Contact information for the issuer's customer support</p> Signup and view all the answers

    How do you change the default card on Wallet from Settings on an iPhone?

    <p>By going to Settings and tapping 'Wallet &amp; Apple Pay'</p> Signup and view all the answers

    What can be removed from the Wallet?

    <p>The entire card from the Wallet</p> Signup and view all the answers

    What is the purpose of the 'Get' button on the Wallet screen?

    <p>To download the issuer's app</p> Signup and view all the answers

    What is displayed on the Wallet screen for each transaction?

    <p>Merchant name, category, and location</p> Signup and view all the answers

    Study Notes

    Transaction History

    • Transaction history shows a smaller additional transaction, which is a pre-authorisation for the transaction and will not be reflected in the actual account balance.
    • Users should always check with their bank to confirm final transaction amounts.
    • Transaction history is not available on Apple Watch.

    Availability of Transactions

    • Depending on the Issuer, users may only see transactions made on the device they're using.
    • Users may see all transactions made from their credit or debit card account, including from all devices using Apple Pay and their physical card.

    Display of Transactions

    • Ten transactions are displayed in transaction history for credit, debit, and prepaid cards.
    • All transaction history is available for Apple Cash.

    Disabling Transaction History

    • Transaction history can be disabled by selecting a card on Wallet and tapping "Change Default Card".

    Changing Default Card

    • Users can change the default card on Wallet by touching and holding a card, then dragging it to the front of their cards.
    • Users can also change the default card from Settings on their iPhone.

    Wallet Settings

    • From Settings, users can tap Wallet & Apple Pay to turn on/off Issuer updates (if supported), transaction history, and notifications.
    • Users can also change their default billing address and view the Link to Issuer's Privacy Policy and Terms and Conditions.

    Card Management

    • Users can remove a card from Wallet and view card information.
    • Users can tap on a card to view more details and tap on a recent transaction for details.

    Apple Maps

    • Wallet uses Apple Maps to provide merchant name, category, and location for transactions.
    • Users can tap on the location of the merchant to view details based on Apple Maps.

    Reporting Incorrect Information

    • Users can tap to report incorrect merchant information.
    • Users can link to the Issuer's App and contact the Issuer from the transaction details.

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    Test your understanding of transaction history and FAQs, including pre-authorisation transactions and checking with banks.

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