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Questions and Answers
What is the primary focus of staffing in the tourism industry?
Operations
Enthusiasm in employees refers to their ability to serve guests without any pleasure.
False
What key elements should human resource planning analyze?
Employees in tourism must have a genuine sense of __________ for guests.
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Which is a method for recruiting external candidates?
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What are the two types of candidates an organization can hire?
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Study Notes
Tourism Industry Staffing
- The tourism industry is labor-intensive, requiring a high number of employees to deliver services and cater to guest needs.
- Key Staffing Challenge: Finding service-oriented employees who can transform interactions into memorable experiences for guests.
- Direct vs. Indirect Customer Contact: Employees within the industry have various roles and levels of customer interaction.
- Collaboration: Teamwork is essential for effective service delivery.
Staffing Process
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Step 1: Job Analysis
- Purpose: To identify the specific requirements and competencies needed for each position.
- Human Resource Planning: Crucial for determining an organization's current capabilities and future needs to meet objectives.
- Knowledge, Skills, and Abilities (KSAs): Analyzing the KSAs needed for each role, existing KSAs within the workforce, and future skill development requirements.
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Step 2: Recruitment & Selection
- Recruitment: Identifying, investigating, and attracting the best candidates for open positions.
- Selection: Choosing candidates with the right qualifications and skills to fill the roles.
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Candidate Types:
- Internal Candidates: Existing employees within the organization. "Hiring from within" shows employee appreciation and boosts retention.
- External Candidates: Candidates outside the organization. Recruitment methods include website postings, print media, professional networks, internships, referrals, walk-in applications, and talent pools.
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Description
This quiz explores the key aspects of staffing in the tourism industry, highlighting the importance of service-oriented employees and the challenges in recruitment and selection. Participants will learn about job analysis, human resource planning, and the role of teamwork in delivering exceptional service to guests.
