Podcast
Questions and Answers
What was the average ratio of tourism direct gross value added (TDGVA) to gross domestic product (GDP) in the Philippines for the years 2000-2012?
What was the average ratio of tourism direct gross value added (TDGVA) to gross domestic product (GDP) in the Philippines for the years 2000-2012?
5.9 percent per annum
How many people were employed in the Philippine tourism industry in 2012?
How many people were employed in the Philippine tourism industry in 2012?
4.2 million
What was the Philippines' ranking out of 136 countries in terms of tourism attractiveness according to the data?
What was the Philippines' ranking out of 136 countries in terms of tourism attractiveness according to the data?
79th
List the nine prioritized tourism products in the Philippines' product portfolio.
List the nine prioritized tourism products in the Philippines' product portfolio.
How many distinct ethno-linguistic groups contribute to the Philippines' immovable tangible heritage?
How many distinct ethno-linguistic groups contribute to the Philippines' immovable tangible heritage?
Provide examples of intangible heritage found in the Philippines.
Provide examples of intangible heritage found in the Philippines.
How many islands make up the Philippines?
How many islands make up the Philippines?
Which major island group in the Philippines is considered the political and economic center?
Which major island group in the Philippines is considered the political and economic center?
Which island group is known as the heart of the country's biodiversity and includes popular destinations like Boracay?
Which island group is known as the heart of the country's biodiversity and includes popular destinations like Boracay?
Which island group is highlighted as one of the best climbing destinations, featuring the country's highest mountain, Mt. Apo?
Which island group is highlighted as one of the best climbing destinations, featuring the country's highest mountain, Mt. Apo?
Filipino cuisine is described as the polymerization of how many distinct cuisines?
Filipino cuisine is described as the polymerization of how many distinct cuisines?
What type of tourism is currently the major tourist draw for the Philippines?
What type of tourism is currently the major tourist draw for the Philippines?
Hiking is described as what kind of tourism in the Philippines?
Hiking is described as what kind of tourism in the Philippines?
Which Philippine city became the first UNESCO Creative City in 2016?
Which Philippine city became the first UNESCO Creative City in 2016?
The Philippines is known as the Catholic pilgrimage capital of which continent?
The Philippines is known as the Catholic pilgrimage capital of which continent?
The Philippines has been traditionally known as the capital of the world for what?
The Philippines has been traditionally known as the capital of the world for what?
The contribution of wellness tourism in the Philippines reportedly doubled due to the rise of what traditional practice?
The contribution of wellness tourism in the Philippines reportedly doubled due to the rise of what traditional practice?
According to Maslow's hierarchy, what are Level 1 needs, and what aspects of tourism are they often connected to?
According to Maslow's hierarchy, what are Level 1 needs, and what aspects of tourism are they often connected to?
What do Level 2 safety needs reflect in a tourism context according to the text?
What do Level 2 safety needs reflect in a tourism context according to the text?
What types of needs are covered in Levels 3 and 4 of Maslow's hierarchy?
What types of needs are covered in Levels 3 and 4 of Maslow's hierarchy?
What are Level 5 and 6 needs in Maslow's hierarchy as described in the text?
What are Level 5 and 6 needs in Maslow's hierarchy as described in the text?
What is Level 7 in Maslow's hierarchy?
What is Level 7 in Maslow's hierarchy?
Plog's psychographic tourist profile classifies tourists based on which factors?
Plog's psychographic tourist profile classifies tourists based on which factors?
According to Plog, what characterizes psychocentric tourists?
According to Plog, what characterizes psychocentric tourists?
According to Plog, what characterizes allocentric tourists?
According to Plog, what characterizes allocentric tourists?
According to Plog, what characterizes midcentric tourists?
According to Plog, what characterizes midcentric tourists?
What are the two dimensions of Iso-Ahola's (1982) social psychological model of tourism motivation?
What are the two dimensions of Iso-Ahola's (1982) social psychological model of tourism motivation?
What are the four aspects of needs identified in Iso-Ahola's model?
What are the four aspects of needs identified in Iso-Ahola's model?
What is the main focus of holistic tourism?
What is the main focus of holistic tourism?
What is the term for the reason people act or behave in a certain way, the force driving their efforts, especially regarding travel?
What is the term for the reason people act or behave in a certain way, the force driving their efforts, especially regarding travel?
In the context of motivation, what is an incentive?
In the context of motivation, what is an incentive?
How is 'fear' described as a travel motivation?
How is 'fear' described as a travel motivation?
What concept motivates travel by satisfying a desire to accomplish something specific or demonstrate capability?
What concept motivates travel by satisfying a desire to accomplish something specific or demonstrate capability?
What type of motivation relates to personal development and becoming a better version of oneself through travel?
What type of motivation relates to personal development and becoming a better version of oneself through travel?
What type of motivation involves making one's own choices and having control during travel?
What type of motivation involves making one's own choices and having control during travel?
What type of motivation involves seeking social acceptance and making meaningful connections with others during travel?
What type of motivation involves seeking social acceptance and making meaningful connections with others during travel?
What theory of motivation proposes that people are motivated to behave in certain ways because they are evolutionarily programmed to do so?
What theory of motivation proposes that people are motivated to behave in certain ways because they are evolutionarily programmed to do so?
According to the text's description of incentive theory, why are people motivated to take certain actions?
According to the text's description of incentive theory, why are people motivated to take certain actions?
What theory suggests that people take actions to either decrease or increase their levels of arousal?
What theory suggests that people take actions to either decrease or increase their levels of arousal?
What theory of motivation emphasizes that people have strong cognitive reasons to perform various actions?
What theory of motivation emphasizes that people have strong cognitive reasons to perform various actions?
What are the three key elements of Expectancy Theory?
What are the three key elements of Expectancy Theory?
In Expectancy Theory, what does valence refer to?
In Expectancy Theory, what does valence refer to?
In Expectancy Theory, what does instrumentality refer to?
In Expectancy Theory, what does instrumentality refer to?
In Expectancy Theory, what is expectancy?
In Expectancy Theory, what is expectancy?
What is the collective term for the 'engines of human conduct' that play a fundamental part in tourism mechanics?
What is the collective term for the 'engines of human conduct' that play a fundamental part in tourism mechanics?
List the five layers of Maslow's hierarchy of needs mentioned.
List the five layers of Maslow's hierarchy of needs mentioned.
List the 5 layers of holiday motivations mentioned in the text.
List the 5 layers of holiday motivations mentioned in the text.
Distinguish between push and pull factors in tourism motivation.
Distinguish between push and pull factors in tourism motivation.
Push factors are normally related to what?
Push factors are normally related to what?
What global change has led to a new questioning of identity, self, and place, influencing travel motivations like escape, search, and desire?
What global change has led to a new questioning of identity, self, and place, influencing travel motivations like escape, search, and desire?
How can tourism fulfill the motivation of 'escape'?
How can tourism fulfill the motivation of 'escape'?
What constitutes the 'search' motivation in tourism?
What constitutes the 'search' motivation in tourism?
Who identified the 'tourist career ladder' concept in 1988?
Who identified the 'tourist career ladder' concept in 1988?
According to the tourist career ladder, how might motives change as a tourist gains more experience?
According to the tourist career ladder, how might motives change as a tourist gains more experience?
Which researchers developed a constructed framework for the tourism decision-making process in 1997?
Which researchers developed a constructed framework for the tourism decision-making process in 1997?
List the steps or sets involved in the Woodside and Sherrell (1997) decision-making framework.
List the steps or sets involved in the Woodside and Sherrell (1997) decision-making framework.
What does 'environmental perception' refer to in the context of tourism information?
What does 'environmental perception' refer to in the context of tourism information?
What does the 'principle of maximum benefit' suggest about travel decisions?
What does the 'principle of maximum benefit' suggest about travel decisions?
What does 'tourism preference' refer to?
What does 'tourism preference' refer to?
What is an 'information channel' regarding tourism?
What is an 'information channel' regarding tourism?
What is a 'decision consultant' in tourism?
What is a 'decision consultant' in tourism?
Tourism motivations involve the _____ and _____ factors associated with travel and a destination.
Tourism motivations involve the _____ and _____ factors associated with travel and a destination.
What do older people (the senior travel market) mainly focus on regarding tourism, according to the text?
What do older people (the senior travel market) mainly focus on regarding tourism, according to the text?
Adventure travel is considered what type of tourism market?
Adventure travel is considered what type of tourism market?
What type of tourism involves the pursuit of unique and memorable eating and drinking experiences?
What type of tourism involves the pursuit of unique and memorable eating and drinking experiences?
What type of tourism involves traveling to places to experience their culture, lifestyle, history, art, and architecture?
What type of tourism involves traveling to places to experience their culture, lifestyle, history, art, and architecture?
What is the term for traveling to a disaster area primarily out of curiosity?
What is the term for traveling to a disaster area primarily out of curiosity?
What are the main goals of ecotourism?
What are the main goals of ecotourism?
What type of tourism involves visiting a foreign location specifically to observe the indigenous members of its society?
What type of tourism involves visiting a foreign location specifically to observe the indigenous members of its society?
What does extreme tourism involve?
What does extreme tourism involve?
Jungle tourism is described as a rising subcategory of what broader type of travel?
Jungle tourism is described as a rising subcategory of what broader type of travel?
What does 'overland travel' refer to?
What does 'overland travel' refer to?
What is urban exploration (often shortened to urbex or UE) also commonly referred to as?
What is urban exploration (often shortened to urbex or UE) also commonly referred to as?
What type of tourism involves activities undertaken for spiritual pursuits?
What type of tourism involves activities undertaken for spiritual pursuits?
What are 'duck tours'?
What are 'duck tours'?
What are 'heritage trails'?
What are 'heritage trails'?
Name at least 5 types of museums listed in the text.
Name at least 5 types of museums listed in the text.
What is the practice of observing birds in their natural environment called?
What is the practice of observing birds in their natural environment called?
What is the term for the observation of animals in their native habitats, often done at night, as a recreational activity?
What is the term for the observation of animals in their native habitats, often done at night, as a recreational activity?
What are biodiversity hotspots?
What are biodiversity hotspots?
What activity involves using a kayak for moving across water?
What activity involves using a kayak for moving across water?
What is considered the 'backbone' of the hospitality industry, comprised of customer service?
What is considered the 'backbone' of the hospitality industry, comprised of customer service?
What are the three foremost categories of the hospitality industry identified as dependent on a strong economy?
What are the three foremost categories of the hospitality industry identified as dependent on a strong economy?
What are the four main segments of the hospitality industry listed together?
What are the four main segments of the hospitality industry listed together?
Which is considered the largest segment of the hospitality industry, where 'F&B reigns supreme'?
Which is considered the largest segment of the hospitality industry, where 'F&B reigns supreme'?
What does the 'lodging' segment of the hospitality industry provide?
What does the 'lodging' segment of the hospitality industry provide?
What is 'recreation' in the context of the hospitality industry?
What is 'recreation' in the context of the hospitality industry?
What is the business of providing food service, often for events or institutions?
What is the business of providing food service, often for events or institutions?
What is the practice of bartenders entertaining guests, typically while making drinks?
What is the practice of bartenders entertaining guests, typically while making drinks?
What is the cooking method that uses prolonged dry heat, often in an oven?
What is the cooking method that uses prolonged dry heat, often in an oven?
What is the task of arranging bedsheets and other bedding on a bed to prepare it for use?
What is the task of arranging bedsheets and other bedding on a bed to prepare it for use?
What term describes the way to set a table with tableware?
What term describes the way to set a table with tableware?
One characteristic of tourism products is _____ , meaning they are services and largely non-physical, though they may have tangible elements.
One characteristic of tourism products is _____ , meaning they are services and largely non-physical, though they may have tangible elements.
Why are tourism products considered to have a 'limited life-span' or be perishable?
Why are tourism products considered to have a 'limited life-span' or be perishable?
What does 'aggregability' mean regarding tourism products?
What does 'aggregability' mean regarding tourism products?
What does 'heterogeneity' mean as a characteristic of tourism services?
What does 'heterogeneity' mean as a characteristic of tourism services?
The 'simultaneity of production and consumption' in tourism means the service is produced and consumed at the same time. What component does this make extremely important?
The 'simultaneity of production and consumption' in tourism means the service is produced and consumed at the same time. What component does this make extremely important?
Flashcards
TDGVA to GDP Ratio
TDGVA to GDP Ratio
Average of 5.9% per annum from 2000-2012.
Key Tourism Products
Key Tourism Products
Nature, culture, sun and beach, and MICE.
Ethno-linguistic Groups
Ethno-linguistic Groups
144 distinct groups with unique languages and customs.
Number of Islands in the Philippines
Number of Islands in the Philippines
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Luzon
Luzon
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Visayas
Visayas
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Holistic Tourism
Holistic Tourism
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ISO Aloha's Elements
ISO Aloha's Elements
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Motivation to Travel
Motivation to Travel
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Theories of Motivation
Theories of Motivation
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Maslow's Hierarchy of Needs
Maslow's Hierarchy of Needs
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Holiday Motivations
Holiday Motivations
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Search (Tourism)
Search (Tourism)
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Tourism Decision
Tourism Decision
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Tourism Motivations
Tourism Motivations
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Culinary Tourism
Culinary Tourism
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Ethno Tourism
Ethno Tourism
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Boat Tour
Boat Tour
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Hospitality Industry Categories
Hospitality Industry Categories
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Tourism Characteristics
Tourism Characteristics
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Study Notes
Tourism Industry and Economy
- The ratio of tourism direct gross value added (TDGVA) to gross domestic product (GDP) averages 5.9% per year from 2000-2012.
- Total employment is increasing, averaging 10.6 from 2010-2012.
- Tourism creates 4.2 million jobs in 2012.
- The Philippines ranks 79th out of 136 countries.
Philippines Product Portfolio
- Nature
- Cultural
- Sun and Beach
- Cruise and Nautical
- Leisure and Entertainment
- MICE and Events
- Health, Wellness and Retirement
- Diving and Marine Sports
- Education
- Market-product analysis recommends prioritizing nine tourism products
Attractions
Immovable Tangible Heritage
- Includes 144 distinct ethno-linguistic groups like churches and UNESCO heritage sites.
Intangible Heritage
- Consists of oral traditions, performing arts, social practices, and festive events
- The Philippines has 7,641 islands.
- Luzon is the political and economic center.
- Manila ranks as the 11th most attractive city.
- Visayas is known as the heart of the country's biodiversity, with Boracay as its best island.
- Mindanao is a top climbing destination, featuring Mount Apo, its highest mountain.
Cuisines
- Filipino cuisine is the polymerization of 144 distinct cuisines.
Types of Tourism
- Beach and diving tourism are major tourist attractions.
- Hiking is a rising form of tourism.
- Research and education bring people to biodiversity sites in Philippine environmental corridors.
- Arts and crafts establish a cultural renaissance.
- Baguio became the first UNESCO creative city in 2016.
- Pilgrimage, the country is the Catholic pilgrimage capital of Asia.
- Fiesta is known as the traditional capital of world festivities.
- Wellness has doubled due to the rise of hilot
Maslow's Hierarchy of Needs
- There are 5 stage theory on motivations, cognitive and aesthetic needs
- Level 1: Physiological Needs are connected to gastronomy and accommodation.
- Level 2: Safety Needs reflect a location's character and social life risk of undesired pathological characters.
- Level 3 and 4: Social Needs relate to esteem connected with self-esteem or esteem from others.
- Level 5 and 6: Cognitive and Aesthetic Needs
- Cognitive - knowledge and understanding local lifestyle, heritage, and traditions
- Aesthetic - appreciation and search for beauty, balance and form
- Level 7: Self-actualization needs(self realization)
Plog's Psychographic Tourists Profile
- Classifies tourists based on personal characteristics, lifestyle, and values.
- Psychocentrics are concerned with their own affairs.
- Allocentrics are independent tourists seeking adventure.
- Mid-centrics represent the majority of tourists and occupy borders with psychocentrics and allocentrics.
Iso Aloha's Model of the Social Psychological of Tourism
- A two-dimensional leisure motivation theory includes escaping and seeking.
- Iso Aloha (1982) includes personal and interpersonal components.
Four Aspects of the Needs
- Escaping personal environment
- Escaping interpersonal environment
- Seeking intrinsic personal rewards
- Seeking intrinsic interpersonal rewards
Travel Motivations
- Motivations for travel and hospitality
- Focuses on self-transformation
- Understanding more about themselves
Tourism Motivations
- Nostalgia
- Increasing knowledge
- Health and entertainment
- Tourism time
- Tourism manner
- Tourism destination
- Tourism expense
Motivation to Travel
- The reason you do things; the force driving your efforts.
- Incentive - if you do something, you get something good.
- Fear - avoiding something bad, a feeling, experience, or situation.
- Achievement - satisfying something you’ve always wanted to do.
- Growth - becoming a better you is a noble goal.
- Power - make your own choices, not getting swept along in the flow, no one controlling you.
- Social engagement.
- Social acceptance - make meaningful connections with other people can still be motivating
6 key ideas behind theories of motivation
- Is a force that initiates, guides, and maintains goal-oriented behaviors.
- Motivations consist of 3 key elements: valence, instrumentality, and expectancy
- valence refers to the value people place on the potential outcome
- instrumentality refers to whether people believe that they have a role to play in the predicted outcome
- expectancy is the belief that one has the capabilities to produce the outcome
- Instinct theory - People are motivated to behave in certain ways because they are evolutionarily programmed to do so.
- Incentive theory - People are motivated to take certain actions in order to reduce the internal tension that is caused by unmet needs.
- Arousal theory - People take certain actions to either decrease or increase levels of arousal.
- Humanistic theory - People also have strong cognitive reasons to perform various actions.
Motivation, Needs, and Motives
- Needs, motives, and motivations are the engines of human conduct and the play fundamental part in the mechanics of tourism.
- Motivation exists when a person is capable of creating an impulse that leads to a need and will give a feeling of dissatisfaction until this need has been satisfied.
Five Layers of Maslow's Theory
- Physiological needs (hunger or thirst)
- Safety and security (shelter)
- Social needs, love and belonging
- Esteem (to be accepted and valued by others)
- Self-actualization
5 Layers of Holiday Motivations
- Relaxation
- Stimulation
- Social needs
- Self-esteem
- Self-realization
Motives and motivations
- Push and pull factors are commonly used
- Pull factor is related to the search for travel motives tourists develop when selecting their holiday.
- Push factors are normally related to a lack (and not so much of a deficiency).
Escape, Search, and Desire
- Profound changes in the way that place and time are experienced as a result of accelerated globalization have led to a new questioning of identity, the self and the place people take in this world
- Escape - tourism can offer freedom from work and other time obligations
- Search - inner feeling of wanting to learn about new things, further fueled by external pull factors
- Desire - may about tangible matters
Tourist Motivations
- The factors in which influence a tourist to travel.
Push and Pull Motives
- Push factors are the motives that drive a tourist away from home.
- Pull factors are the motives that drive a tourist toward a destination.
Tourist Career Ladder
- Was identified by Pearce (1988).
- The more experience a tourist gained, the more likely motives were to change compared to a tourist with little experience.
The Decision-Making Process
- Woodside and Sherrell (1997) from their constructed framework.
- Total set
- Awareness set
- Available set
- Possible choices
- Evoked set (positive set, inert set: neutral and inept set: negative)
- Destination choice and selection
- Influential factors to make tourism decision
- This is a process to collect, organize, and assess the information.
Environmental Perception
- Refers to the tourism information rooted in mind, the old information, and collected information.
Principle of Maximum Benefit
- The decision to travel will be made according to time spending on it.
Tourism Preference
- Refers to the human's impression based on their characters over reality.
Content of Tourism Decision
- Tourists are supposed to make a lot of decisions, any of them will take personal factors and will into consideration.
Decision Consultant
- Someone who the tourist will ask for suggestions before starting tourism.
Tourism Partners
- Might be focusing on the person's characters and personal demand.
Tourism Motivations
- The push and pull factors associated with travel and a destination.
The Senior Travel Market
- Old people mainly focus on tourism motivations and perception.
Activities in Tourism Industry
Tourism Related Activities
- Adventure travel - a type of niche
Types of Adventure Travel
-
Accessible, a trend for developing tourism
-
Culinary
-
Cultural
-
Act of traveling to place to see that location's culture, lifestyle of the people, history, art, architecture, religions, and other factors that shaped their way of life
-
Disaster Tourism - traveling to a disaster area as a matter of curiosity
-
Ecotourism
- conserve the environment
- protect the environment from detrimental impacts
-
Ethno Tourism - visiting a foreign location for the sake of observing the indigenous members of its society
-
Extreme Tourism - often overlap with extreme sport
-
Jungle Tourism - rising subcategory of adventure travel
-
Overland Travel - refers to an overland journey
-
Urban Exploration
- Often shortened as urbex or UE
- Commonly referred to as infiltration
-
Spiritual Tourism - activities done for spiritual pursuits
-
Boat Tour
- typically starting and ending in the same place
-
Duck tours
- purpose-built amphibious tour buses or military surplus
-
Heritage Trails
- walking trails and driving routes in urban and rural settings
-
Long Distance Hiking (Walking Tours)
- Long distance hikes
-
Museum Tour
- Art museums, natural museums, science museums, war museums and children's museums Types: architectural; archaeology; art; biographical; automobile; children's; design; diachronic; encyclopedic; ethnology or ethnographic; historic house; history; living history; maritime; medical; memorial; military and war; mobile; natural history; open-air; pop-up; science; specialized; virtual; zoological parks and botanic gardens
-
Hotels and Restaurants
- camping sites and other short-stay accommodation
- bars and canteens
-
Transport, Storage and Communication Land Transport
- via railways
- land transport
- scheduled passengers
- non-scheduled passengers
Water Transport
- sea and coastal water
- inland water
Air Transport
- scheduled air
- non-scheduled air
Supporting and Auxiliary Transport Activities; Activities of Travel Agencies
- activities of travel agencies
- tourist assistance activities
Financial Intermediation, Real Estate, Renting and Business Activities
- renting of machinery and equipment without operator
- goods
- renting of transport equipment
- renting of land transport equipment
- renting of water transport equipment
- renting of air transport equipment
Recreational, Cultural and Sporting Activities
-
Motion picture, radio and tv
-
Other entertainment
-
Library, archives, museums, and cultural activities
-
Museum activities and preservation of historical sites
-
Botanical and zoological
-
Sporting and other recreational
-
Sporting activities
-
Other recreational
-
Primary Forest Trekking
- Abound in the park and you could spend days trekking
-
Cycling
- Experience is by cycling through the forest
-
Activities in South Africa
- Legend golf and safari resort
- Home of the extreme 19th
- Entabeni safari conservancy
- The place of the mountain
- Zebra country lodge
- Comfortable country living in a tranquil setting has nver been ore accessible and breathtakingly beautiful
- Brenaissance wine and stud estate
- Secluded beauty of the daevon valleyat the heart of the stellenbosch wineleands
- Legend golf and safari resort
-
Whalesong hotel and spa
- Renowned for its unique sceneray and moderate climate
-
3 swimmable beaches
- Blue flag beach
-
Zandvlakte nature reserve
- The jewel of south africa's wilderness area
-
Dugong beach lodge
- Discover paradise on the east african seaboard
-
Mogotlho safari lodge
- Named after the majestic camel thorn trees of the area
-
Everest base camp trekking
- 16 days everest base camp trekking offers wonderful opportunities of countless mountains
- View including top of the world “mt. everest”
Activities in Hospitality Industry
3 Categories of the Hospitality Industry
- Hospitality industry's backbone
- The business is comprised of customer service
Food and Beverage
- Symbiotically function as part of other businesses
Accommodations
- Offering lodging represent a broad segment of the hospitality industry
Travel and Tourism
- Encompasses Transportation
Economics
- three foremost categories of the hospitality industry
- dependent on a strong economy
4 Segments of the Hospitality Industry
- food and beverages travel and tourism, lodging, and recreation
- Food and Beverages
- Fnb is the largest segment of the hospitality industry
- In hospitality, Fnb reigns supreme
- Travel and tourism
- deal with services related to moving people from place o place
- Leisure Travel: Person spends money on lodging, food and recreation while taking a vacation trip
- Business Travel: A person travels for work and spends money on lodging and food
- Lodging
- A type of accommodation for a period or a place to sleep for once or more nights
- Recreation
- Any activity that people do for rest, relaxation, and enjoyment
- 4 sectors of the hospitality industry: fnb, lodging, recreation, and travel and tourism
Food and Beverage Activities
- Catering
- The business of providing food service
- Bartender
- Who formulates and serves alcoholic or soft drink beverages behind the bar
- Flairing
- The practice of bartenders entertaining guests
- Baking
- A method of cooking food that uses prolonged dry heat
- Bed-making
- Arranging the bedsheets and other bedding on a bed, to prepare it for use
Characteristics of Tourism and Hospitality Sectors
- Intangibility: tourism products are services and are largely intangible with tangible, concrete elements.
- Limited Life-Span: tourism products cannot be stored, so unless consumed when planned, they are waste.
- Aggregability: products are formed by aggregating various products.
- Heterogeneity: the product being customized, any given trip will be different from any other
- Simultaneity of Production and Consumption: the human component in the provision of services is extremely important.
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