Tourism Crisis Management Quiz

An event or set of circumstances seriously damaging a tourism business, brand, or destination.

Natural disasters, war, terrorism, political instability, crime, epidemics, or economic downturns.

Problems due to poor management, strategy, finances, data loss, or lack of contingency plans.

A tourism crisis management system (reduction, readiness, response, recovery).

Assessing damage/loss, planning recovery, and beginning return to operation.

Identifying potential crises, reducing their impact, and creating a plan to lessen consequences.

A tool to evaluate strengths, weaknesses, opportunities, and threats for a business or destination.

A plan for handling potential crises and problems, decreasing the impact.

Offers that go beyond price reductions to boost perceived value and appeal to customers.

A systematic approach to identify, analyze, and address potential risks to tourism destinations or organizations.

An organizational strategy to handle and recover from severe disruptions affecting tourism.

A multi-agency, community-wide process to manage large-scale emergencies affecting tourism.

Wholesalers act as tour operators and protectors of travelers, mitigating risks associated with destinations.

Frameworks used to analyze risks, identify potential losses, and create mitigation strategies.

A risk management model specifically designed for small and medium tourism businesses in Canada.

A group of stakeholders working together to rebuild tourism after a crisis. This can include government agencies, tourism businesses, and local communities.

Practicing how to respond to a crisis situation. It helps everyone know their roles and ensures the plan works in real life.

The most critical time in a crisis. Quick action in the first hour can minimize damage and build trust.

The designated person who communicates with the public and media during a crisis. They are the voice of the organization.

Restoring tourism that considers economic, social, and environmental factors. It focuses on long-term health and viability.

Price reductions offered to attract customers during a crisis. However, they can harm businesses if they lead to losses.

A program that not only attracts tourists but also ensures the long-term health of tourism businesses and destinations.

A systematic approach to identify, analyze, control, and treat risks that could impact an organization.

The first step in risk management, where potential risks are identified and listed.

This step assesses the likelihood and severity of each identified risk.

Implementing strategies to manage identified risks, including avoiding exposure and reducing potential losses.

A risk control strategy that involves avoiding activities or situations that pose risks.

A risk control strategy that involves minimizing the impact of a risk that occurs.

The last stage in risk management where strategies are chosen and implemented to deal with the remaining risks.

In risk analysis, the probability of a risk occurring is compared to the severity of the consequences if it does occur.

Shifting the responsibility for a potential risk to another party through contracts or insurance.

When a company consciously decides to bear the financial burden of a potential risk.

A tour operator requiring participants to sign a waiver, transferring some liability for accidents.

A company increasing its insurance deductible, willingly bearing a larger portion of any potential claim.

The process of identifying, evaluating, and controlling potential risks to tourism businesses and destinations.

It helps reduce potential financial losses, protects travelers, and maintains the reputation of tourism businesses and destinations.